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Boiler Damage During Planned Power Outage - Can I claim
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Hoping someone can offer some advice. A couple of days ago I came home to find there had been a power cut - all the clocks in the house were flashing '12:00'. In the kitchen the boiler was making a hissing noise. I opened the cupboard door and the LED panel was dead and the boiler was not firing. I called a plumber who came out and identified the PCB board had shorted due to a power surge/outage. The plumber went off to buy the new part. I then called Electricity Northwest West who advised they had carried out planned works on a live underground cable, so the power was cut to most of the homes on my estate. I told the girl on the phone that we had recevied no notification, but had I been advised I would have switched everything off to prevent a surge. She then checked my postcode - she said even that her company carried out the planned works another company was responsible for the undergroind cables, a company called Lastmile based in Glasgow. She also said my boiler had likely gone into 'Safe Mode' and would probably switch back on in 1-3 hours. I advised it's been longer than three hours and that was pretty much the conversation. The plumber returned with the part and said he had never heard of Safe Mode but he called a couple of plumber mates who also never heard of it then called the manufacutuer Baxi who said their boilers do not have a Safe Mode. The part was subsequently replaced and the boiler worked straight away - cost £250 total to fix and replace part. Upon checking with neighbours nobody else was aware of this planned outage other than some rumours on Facebook via Electricity North West's website or Twitter page.
My question is can I claim against Electricity North West or Lastmile and how should I go about it?
I have an invoice from the plumber detailing the works carried out and the cause of the fault. I looked at going via insurance before calling the plumber but my excess was £350 so obviously cheaper to get repaired independtly, plus it's my boiler and essential. Thanks.