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Energy

Archives for March 2020

Faulty gas meter, can't get hold of British Gas, in middle of switching to new provider
Our recent winter quarter gas bill was a bit high, so I started having a look to see where the usage was coming from - filling baths and doing the volume x energy required calculations, etc (it's amazing what you find to do, when you don't want to do the things you're supposed to be doing!). Anyway, long story short, the…
ecosave power brokers
ecosave phoned me saying they coud save me between 200-300 a year on my small business electricity i was with edf paying 350-400 a month and they changed me to yorkshire gas and power and now my bill is treble just under a 1000 a month i agreed the rates as i thought they were cheaper and when i call ygp saying i was…
Are Energy Companies still allowed to refer customers to Debt Collection Agencies?
As the title says. I moved away from BG a couple of months ago. I'm waiting (over hopefully perhaps) for a revised bill from them. My current bill is £19 more than it should be 'cos they used a high estimated 'end' reading for electricity and they've sent me a reminder warning that if I don't pay, they'll refer to a Debt…
provider switch whilst UK is in Lockdown
Hi I am looking for some opinions-I am considering changing my supplier of electricity from Scottish Power to Green Network Energy, because better value and no insistence on having a smart meter. I am a little concerned about an efficient switch with companies being short staffed and the stability of G.N.E because they are…
Back Payments British Gas
Having looked at my credit score recently I noticed a large sum owed to British Gas for non payment of Electecity supply. I switched to I-Supply back in 2017 and assumed they looked after this Utility. It now seems that only the gas moved. The email address British Gas had was an old one and I didnt update it with them as…
British Gas unknown Direct Debit
Hi, Was wondering if anyone could shed any light on what this could be? I previously had Electricity supplied by EON and Gas by British Gas but in February switched to BG Dual Tariff through the MSE Cheap Energy Club. I received my final bill from EON and notiification that the account was closing which I paid off. On the…
Eon send HUGE bill after no bill for 8 months
Hi, I am 19 and moved into my own flat just over a year ago, i am with EON and was paying £25-£30 a month for electricity from January 2019 to July 2019 when they stopped sending bills. I tried several times to contact them but either the phone would be put down or the online live chat would lose connection. Now after 8…
Cheap Energy Club Switch - double MPAN trouble
I've seen that there are a few threads about issues with MPANs and switching, but I haven't found a solution after searching through. I've recently started renting a new house and (before COVID-19 kicked off) requested a switch through Cheap Energy Club from standard rate Npower to EON. I recieved a call and email a few…
Scottish Powers website
Has https://www.scottishpower.co.uk/ crashed ?I am unable to get a login page ...
Select date for energy switch
I am currently with First Utility on a dual fuel fixed package that expires on April 30th, which has a fee to quit the package early. Having had a look at various companies, I have found a new company which is cheaper, and I applied two nights ago to commence the switch. I was sort of expecting it to be like buying…
Electricity meter wronly registered on national database
I have pre payment meters via boost (originally OVO). They were installed 10 years ago when I rented the house out for 12 months, I've never switched them back. However I recently looked at switching to British gas (and 2 other energy companies) and off pre payment meters. During the search I was advised they couldn't…
Robin Hood Energy - robbing who?
For those on a fixed tariff, the fall in wholesale gas prices set against the increasing economic hardship of the Corvid 19 shut-down, would suggest that if RH energy is a 'socially orientated' company then why don't they reduce their fix tariff? For a so-called 'not-for-profit' company this is not very ethical.
Are Typical Domestic Consumption Values (TDCVs) actually typical in real life?
We recently moved from a 2-bed flat in a converted house (not particularly energy efficient) to a new build 3-bed house (supposedly rated B (84) on its EPC). Both properties are GCH, gas hobs, electric ovens. I religiously take meter readings on a monthly basis, have done this for a few years now. Therefore I have plenty…
Prepaid Electric Meter
Hi me and my partner have recently moved into our first flat and its a prepaid electric meter with british gas. how much should we be spending a week? the cooker and heaters are all electric.
eon closed account without explanation
I have received a 'final' bill from eon despite not closing my account then on Thursday of last week I got a letter to a new person living at this address who has apparently just moved in. Obviously this is a mistake on eon's part but I cannot currently get in touch with them and I am now on their standard rate. I have…
Merged: Are utility warehouse robbing us blind?
This discussion has been merged.
Utility point - direct debit not being taken?
UP havent taken my usual DD in Feb or March, I've checked with my bank and its not been cancelledThe on-line account is showing a debit balance, and their help line is closed due to Covid-19. Has anyone else had this experience?
EON smart meter glitch
We've had our smart meter for dual fuel EON for getting on for a year and everything has worked consistently and well with nothing out of expectations. This morning It is showing over red with £999999 for the day so far... not bad going since its only 6.39 am (our usual usage is about £1.50 per day). Its showing only the…
Gravity fed system
We're looking to get a new boiler for hw and ch. Currently we have old system boiler which works well but is very old. Maybe 30 years. We have a wood burner we use extensively as we get unlimited free wood. The wood burner also provides hot water. We've had two plumbers quote and neither were happy to included the wood…
Pre payment
My son is on an online pre payment with Boost variable. He rents his property and is paying £1600 a year. He lives with his son in a 2 bedroom house. He won’t apply for benefits but his son gets standard PIP . He can’t afford the rates boost are charging and wants to change to a credit meter .boost don’t do credit meters…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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