Utility point - direct debit not being taken?

NoelC

UP havent taken my usual DD in Feb or March, I've checked with my bank and its not been cancelled

The on-line account is showing a debit balance, and their help line is closed due to Covid-19.

Has anyone else had this experience?

Biscuit_Tin

NoelC said:

UP havent taken my usual DD in Feb or March, I've checked with my bank and its not been cancelled

The on-line account is showing a debit balance, and their help line is closed due to Covid-19.

Has anyone else had this experience?

Only Utility Point would be able to explain to you why they have not attempted to collect your money.
I've not seen anyone other customers reporting en masse that Utility Point have elected to unilaterally  not collect money due/owed. Nor have I seen any announcement to that effect.
Would seem extraoridnary, don't you think?
But these are extraordinary times we all find ourselves in and you are correct they have temporarily closed their call handling centre. (which they have announced)
However, they can still be contacted by email or via their online chat facility via their website. Live Chat currently open: Monday – Friday 09:00h -  18:30h

NoelC

Biscuit_Tin said:

NoelC said:

UP havent taken my usual DD in Feb or March, I've checked with my bank and its not been cancelled

The on-line account is showing a debit balance, and their help line is closed due to Covid-19.

Has anyone else had this experience?

Only Utility Point would be able to explain to you why they have not attempted to collect your money.
I've not seen anyone other customers reporting en masse that Utility Point have elected to unilaterally  not collect money due/owed. Nor have I seen any announcement to that effect.
Would seem extraoridnary, don't you think?
But these are extraordinary times we all find ourselves in and you are correct they have temporarily closed their call handling centre. (which they have announced)
However, they can still be contacted by email or via their online chat facility via their website. Live Chat currently open: Monday – Friday 09:00h -  18:30h

Sorry if i am being obtuse, but I cant see an email or live chat option on their website. Can you help?

Biscuit_Tin

NoelC said:

Biscuit_Tin said:

NoelC said:

UP havent taken my usual DD in Feb or March, I've checked with my bank and its not been cancelled

The on-line account is showing a debit balance, and their help line is closed due to Covid-19.

Has anyone else had this experience?

Only Utility Point would be able to explain to you why they have not attempted to collect your money.
I've not seen anyone other customers reporting en masse that Utility Point have elected to unilaterally  not collect money due/owed. Nor have I seen any announcement to that effect.
Would seem extraoridnary, don't you think?
But these are extraordinary times we all find ourselves in and you are correct they have temporarily closed their call handling centre. (which they have announced)
However, they can still be contacted by email or via their online chat facility via their website. Live Chat currently open: Monday – Friday 09:00h -  18:30h

Sorry if i am being obtuse, but I cant see an email or live chat option on their website. Can you help?

If only websites had, I dunno, say something like a 'contact us' page?
https://www.utilitypoint.co.uk/contact/

Live chat opens at bottom RHS of webpage.

MWT

I know it is stating the blindingly obvious, but set that money aside, don't assume that just because they haven't taken it that they will not take at some point.

So just keep it in your account ready, and don't spend it...