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Energy

Archives for December 2019

Unable to switch to EON- don't know why
Hi there Hoping someone can help me! Tried a few weeks ago to switch to EOn from EDF energy to supply a holiday chalet. Heard nothing so rang up to find out what was going on. The lady I spoke to told me that there was a problem finding the property on the database which seemed odd because EDF energy are supplying it quite…
E.On nearly 4 months and still a mess
I switched to E.On at the beginning of September and they still say the switch is in progress. The account page has the following: When your switch is complete, you'll be able to visit this page and see all the meter readings taken for this account. In the meantime you can track your switch to us from your account. I’ve…
Igloo Energy Payments-need to know
I have recently gone over to Igloo Energy for dual fuel after advice from the energy club I was paying too much with my old provider. I knew Igloo uplifted your direct debit through the winter period. I thus thought it would be lowered during the summer months. However this does not appear to be the case. The estimate for…
British Gas problem - advice?
Hi, I'm after opinions or advice on my issue with British Gas. In January 2019, I changed tariff and got a smart meter installed for Gas and Electricity. I have 2 direct debits going out each month, one for Gas and one for Electricity. I checked my bills online, and the statements said that I was in credit each month, for…
Utilita - Eversmart
Advice please. I was with with Eversmart and well in credit with the until I was transferred to Utilita. Despite many assurances from Utilita that this credit would be transfereed to my new account, this still hasn't happened three months later. However Utilita have billed me with out consideration of the credit. Is anyone…
Warm home payments, a scam???
I'm with eon, and this is the first year I have applied for warm home discount. I got it within 2 days of applying which I thought was great. Since getting the payment I have seen an increase in the amount of electricity that is being used. I am with family most of the day so no electricity being used I get home between 4…
Baxi brazillia running cost gas fire
Hello people i have a baxi brazillia gas fire at the bottom of my stairs.im trying to work out the hourly running cost.im with npower and i thinK the kwh is 3.741 pence.i think. How would i calculate the running cost based on this gas fire spec please.anyone know. https://ibb.co/BsKVgY7 https://ibb.co/7vcMbq0…
Economy 7 - How Often ?
A few weeks back my water heater was playing up as I'd put the E7 on overnight and in the morning the water was luke-warm. Called an engineer out and he replaced one of the round things on the outside of the heater and since then the water has been hotter however it's not as hot as it was when I moved in. Up until recently…
Smets Meters ..?
Hi, We have Smets1 meters installed by Eon about 2-3 years ago. Now looking to switch to a better tariff with Edf, but they say they cannot electronically read our Eon Smets1 meters, so it will need new ones installing, as its a condition of their tariff that smart meters be fitted. However, unable to get any precise info…
Help, home heating issue.
Hopefully this is in the right forum, if not I do apologise. I’m currently having a issue of one radiator upstairs coming on by itself. My heating is controlled twice, 1st being controlling downstairs and 2nd being controlled for heating upstairs. Downstairs is set to certain times of the day to come on and upstairs is all…
Gas Prices To Fall in 2020?
Might be a good idea to consider a variable tariff, or at least to avoid fixed tariffs with exit fees? https://www.theguardian.com/business/2019/dec/26/energy-bills-for-millions-of-households-to-fall-after-gas-prices-halve
How can I monitor our electricity usage...
...without a smart meter? We're presently with Bulb who charge us £110 a month direct debit. It's the cheapest I've found as our household uses almost 10,000kw a year in electricity. For the last 10 years or so I've been getting the best deal I can, by working out our consumption and not going by estimated quotes. I…
Ridiculous amount of gas usuage
Hi Everyone i have recently moved into a new house, a standard 4 bedroom new ish property built in 2002. nPower suggesting my gas and electricity needs to go up to £400 per month based on how much i am using which seems ridiculous. Gas and electricity both seem very high. Having monitored it for a few weeks i a using on…
Npower expensive tariff
Hi Trying to keep our bill down we have heatwise storage heaters , found out that our tarrif is 20p per kw whenever we use the heaters no off peak hours with Npower Phoned Eon and was told they could not supply me even after they have done in the past. We are not in the position to rip the heaters out in place of more…
Flat above a shop and i'm paying business rates, yet i cannot change over, some advice please
Hello everybody and thank you for taking your time to read this message. I moved into a flat above a business, the business was in-fact dormant when I moved in, but was recently taken over by a green grocers. From day one I wanted the bills in my name so I can manage them as any adult would. However the meters are located…
Non-Compliant wiring at Electric Meter
We have just had a new consumer fitted and had a whole house safety check with a 5 year certificate by a NICEIC approved contractor. He made an observation that the Tails between the main fuse/meter and a junction box are non-compliant. He also doubted the insulation on thin cables that provide power to a Economy 7 timer.…
Any reason to pick eon over npower for the eco boiler scheme?
Having looked at both options in Martins guide to the eco scheme, it seems npower would provide a free boiler and eon charge £240. I have used neither of these companies before but I wondered why people would use eon when they could save £240 if they use this scheme?
Smart Meter
We was with Eon a few years ago and had a smart meter fitted. We then changed to E energy where they still worked but showed their tariff. There was no standing charge with E so the electricity was 20 changing to 14 and gas 9 changing to 3.5. We then changed to Bulb and it still showed this rate. We have just joined EON…
Scottish Power trying to take my gas and electric account.
I've received notice from both my gas supplier and electric supplier , that Scottish Power have told them they are taking my accounts - and I haven't authorised this. No documents came to me from Scottish Power. How can this happen? Am I the victim of data theft?
Hive Live subscription - is it worth it?
I've had Hive for almost two years now and thankfully no problems in that time. I'm still paying the £2.99 a month subscription for Hive Live which covers the warranty for the system but the other benefits (10% off future products, free delivery, SMS notifications etc) don't excite me too much. Has anyone run into problems…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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