Utilita - Eversmart

aardvark56

Advice please. I was with with Eversmart and well in credit with the until I was transferred to Utilita. Despite many assurances from Utilita that this credit would be transfereed to my new account, this still hasn't happened three months later. However Utilita have billed me with out consideration of the credit. Is anyone else in this position?

FestiveJoy

aardvark56 wrote: »

Advice please. I was with with Eversmart and well in credit with the until I was transferred to Utilita. Despite many assurances from Utilita that this credit would be transfereed to my new account, this still hasn't happened three months later. However Utilita have billed me with out consideration of the credit. Is anyone else in this position?

Have you received a final bill regarding your Eversmart account yet?


Edit: Seems to be lots more posts about this on this other MSE thread
https://forums.moneysavingexpert.com/discussion/6045176

I found it for you using the search function that is located here:
https://forums.moneysavingexpert.com/search.php

Give a man a fish, 'n' all that stuff...

matelodave

I had a slightly different scenario - we left Eversmart on 2nd Sep before they went bust and Utilita took them over a week or so later.

We've been waiting for our £135 credit to be returned. I sent them a complaint e-mail and recorded delivery letter requesting that they sorted it out or issued a deadlock letter so I could refer it to the ombudsman.

The e-mail was sent on a Sunday, the recorded delivery letter on the Monday, I receeived a reply with a final bill on the Tuesday and a cheque for the refund on the Thursday.

So the moral is - dont phone, send the complaint straight off ideally by recorded delivery (signed for) with the promise that it will get referred to the ombudsman if it doesn't get sorted out immediately.

FestiveJoy

matelodave wrote: »

I had a slightly different scenario - we left Eversmart on 2nd Sep before they went bust and Utilita took them over a week or so later.

We've been waiting for our £135 credit to be returned. I sent them a complaint e-mail and recorded delivery letter requesting that they sorted it out or issued a deadlock letter so I could refer it to the ombudsman.

The e-mail was sent on a Sunday, the recorded delivery letter on the Monday, I receeived a reply with a final bill on the Tuesday and a cheque for the refund on the Thursday.

So the moral is - dont phone, send the complaint straight off ideally by recorded delivery (signed for) with the promise that it will get referred to the ombudsman if it doesn't get sorted out immediately.

I don't think the Energy Ombudsman cover Eversmart anymore, as Eversmart is not a licenced energy supplier anymore

matelodave

No but they cover Utilita who have the responsibility to sort out the Eversmart credits and debits

molerat

FestiveJoy wrote: »

I don't think the Energy Ombudsman cover Eversmart anymore, as Eversmart is not a licenced energy supplier anymore

But (the useless shower of !!!!) Utilita, who are supposedly dealing with Eversmart accounts, are covered by the ombudsman.

FestiveJoy

matelodave wrote: »

No but they cover Utilita who have the responsibility to sort out the Eversmart credits and debits

molerat wrote: »

But (the useless shower of !!!!) Utilita, who are supposedly dealing with Eversmart accounts, are covered by the ombudsman.

I'm sure Utilita will sort it out, but they are not mindreaders; they need the info first.

Hence my question to the OP in post#2, who seems to have suddenly gone very quiet.

:xmastree::xmastree::xmastree::xmassign:

molerat

FestiveJoy wrote: »

I'm sure Utilita will sort it out, but they are not mindreaders; they need the info first.

Hence my question to the OP in post#2, who seems to have suddenly gone very quiet.

:xmastree::xmastree::xmastree::xmassign:

I doubt they have received a final bill, neither my daughter or myself have (I don't care as I owe them !). Utilita don't seem to be putting much priority onto sorting the old accounts but are very capable of sending new bills even if you are not a customer.

FestiveJoy

molerat wrote: »

I doubt they have received a final bill, neither my daughter or myself have (I don't care as I owe them !). Utilita don't seem to be putting much priority onto sorting the old accounts but are very capable of sending new bills even if you are not a customer.

I doubt Utilita are putting any effort into sorting out bills of Eversmart,
... or EDF, or British Gas, or Avro, or .....

Why would any supplier send out a bill to anyone who is not their customer???
How does any supplier even know who lives at the address unless they are their customer?

I think you are just making this stuff up, arn't you? :snow_laug

Roll on next Monday

:xmastree::xmastree::xmastree::xmassign:

molerat

FestiveJoy wrote: »

I doubt Utilita are putting any effort into sorting out bills of Eversmart,
... or EDF, or British Gas, or Avro, or .....

Why would any supplier send out a bill to anyone who is not their customer???
How does any supplier even know who lives at the address unless they are their customer?

I think you are just making this stuff up, arn't you? :snow_laug

Roll on next Monday

:xmastree::xmastree::xmastree::xmassign:

Part of the responsibilities of a SOLR is to reconcile the accounts of the supplier they take over, is that too much for you to understand ? My previous experience of a failed supplier and the SOLR process was a breeze compared to the way this shower are handling it.



Utilita have taken the accounts of former Eversmart customers without carrying out due diligence in checking the national database and still billed them after the erroneous transfer had supposedly been sorted. Their admin is one of the worst I have ever come across, their call waiting times are also horrendous. At least I am £60 in compensation better off due to their incompetence.

FestiveJoy

molerat wrote: »

Part of the responsibilities of a SOLR is to reconcile the accounts of the supplier they take over, is that too much for you to understand ? ....

I fully understand what you have posted.

It provides further evidence, if further evidence were required, that you are just making this stuff up, arn't you? :snow_laug


Edit:
I forgot to include the relevant evidence :doh:

I’m in credit with Eversmart Energy. Will I get my money back?


Utilita will honour domestic and non domestic customers’ credit balances for both current and past customers of Eversmart Energy who are owed money.

Utilita will review details of any debt or credit on your account. Wait for them to contact you with relevant instructions. They will also be able to answer any questions you may have on debt or credit on your account. The review process may take a several weeks as Utilita needs to receive and review records from Eversmart Energy. When calculating your credit balance, they will deduct any unbilled charges for your supply by Eversmart Energy. These are calculated by Eversmart Energy’s administrators.

https://www.ofgem.gov.uk/publications-and-updates/eversmart-energy-customers-your-questions-new-supplier-utilita
(my highlighting in red)