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Energy

Archives for December 2017

Scottish Power: can someone help me with meter readings?
I'm trying to understand my meter readings with Scottish Power. It's an economy 7 tariff. There are several numbers in kwh under the headers G and H if I compare the numbers there with the current one I get the following kwh numbers in the table below. It seems like the first two are what SP uses for a usage estimate they…
British Gas rebate!
Hi i have recently switched from british gas to Bulb they took the final payment on 7/12 i have now recieved a invoice saying my acount is in credit by £638 on 28/12 i have had 2 credits saying invoice reversed 1 for £110.48 and 1 for £528. Any idea why this has happened certainly wasnt expecting anything back but could be…
Help please on boiler cover - beyond economical repair scam
Hi all This year my boiler broke down for the first time ever. It's 14 years old. I have a cover plan with 247 home rescue who seem to be complete crooks. They said the circuit board was blown and that made the boiler beyond economical repair. I ended up paying them £250 for someone to come and fix it, which to me suggests…
OVO - 'finalled customer'
Is there something going on with OVO? We switched from the MSE BG fix to the OVO 2 year fix when the BG fix ended. Today when I look at my OVO account it variously says:"There is no need to submit any more readings as we are no longer supplying your electricity." and "As a finalled customer your direct debit plan details…
Baxi Combi breakdown
My MILs boiler broke down yesterday, 7 years old, not sure of exact model but its a small compact model. Controls pic here http://forums.moneysavingexpert.com/showpost.php?p=73633709&postcount=1 Local Company B&K (if anybody knows the area round Camberley/Farnborough) has quoted £1000 to fix ("fan" and/or "condenser" -…
Warm home discount ?
Hello. Could anyone please advise, if they are aware of an Energy ( Gas ) provider in the UK, which has no standing charges and operates the Warm Home Discount scheme? Thank you. Pauline.
People's Energy
Just interested in other people's experience of this new Energy Provider. I signed up with them in October having read a review in the Times. I switched to them with some trepidation and very little info as there was very little feedback to be had with such a new entrant company. I have just had my first Bill and so far…
Who's responsible for the cost of relocating an electricity meter?
My Dad, who's in his 80's, is having problems with his electricity meter as it's not working properly and needs to be replaced. He's now been told that as it's too close to the gas meter, it'll need moving because of EU regulations. It looks like there might be room to move it further away, if not it'll have to go outside,…
Flow Energy - account login problems 2017
Hi, I'm wondering if anyone else is experiencing problems logging in to their online Flow Energy account? More info if you're interested:- I switched to Flow in August 2017. I 'registered' my account as per the 'Welcome' email instructions. I set my own password (as I was told to do) and everything seemed OK..... I have…
New gas connection - Usage
Hello all, I have had a new gas installation into my home with a new gas central heating system. I have just checked my meter and note usage of 2382kw if my maths is correct. 60 units on a metric meter over 9 days in the house most of the time. This seems a lot. I have no idea if a new installation required extra gas usage…
Baxi combis temp question
Keeping things simple please; MIL and ourselves have Baxi combis (ours is 12+ years old and on its last legs) and MILs is 7 years old. I was asked by MIL what the CH temp knob should be set to. These are quite old (and inefficient I am sure) but without a temp number on the dial, what should they be set too? MIL just…
Choosing an electricity supplier
Hi gang, I'll be returning to live in Blighty in 3 weeks time. What is a quick and easy way of choosing and contracting an electricity supplier? (Is there such a thing?) The house is in far west Cornwall. Happy to give more details.
How much gas use on a day like today?
How much gas would you think reasonable to heat a 4 bed house to 19c all day (14 hours). I have used 9 units so far today which is about 100kwh.
Central heating questions
Hello all, I have recently had central heating installed having removed storage heaters. This is the first time we have had gas central heating in a home and want some guidance on thermostat usage. The thermostat is in the hallway, currently it is set to 16c, the living room temperature currently is around 21.5c which is…
MSE News: Toto Energy makes U-turn on price hike
Toto Energy has cancelled a steep price hike for some of its customers after admitting to a price guarantee "misprint"...Read the full story: 'Toto Energy makes U-turn on price hike' Click reply below to discuss. If you haven’t already, join the forum to reply.
Help - Landlord has landed me with a huge energy bill!
Hi, I moved in to rented accommodation in Mar 17 and was assured by my landlord that the energy company would be told that I had moved in and was now responsible for energy costs and that I could then switch to whatever provider I wanted. However, my landlord only notified the energy provider on 19 Dec 17 and therefore I…
Confusion about suppliers & debt
Hi everyone First post here so let me know if I have put it in the wrong place! I have been living in my flat for over two years. When I first moved I simply told British Gas that I was moving and they said they would switch my dual-fuel contract over to the new home. I didn't receive any bills for a long time, then I…
British Gas
I had an email this morning to say they are increasing my monthly direct debit from £45 to £53. This is twice this year my bills have gone up. I'm aware that their gas prices haven't gone up so how can they justify a second increase in payments!?
BG Christmas Cheer?
(Also, posted in AVRO thread) .... I thought I'd share a little Christmas cheer with you all, courtesy of my least favourite ex-energy supplier, British Gas ...... Two months after switching away from them, and several weeks after settling the final bills with them, a letter dropped through the letterbox today from BG.…
Moving Day
Hi All I am new to the forum so apologies if this is under the wrong category. I am a first time buyer and have a moving date of next week. I was just looking for advice on what I should/need to do with regard to energy providers. Does this need to be arranged before hand or when I am actually in the property? If anyone…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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