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Energy

Archives for December 2017

Is my energy consumption wrong??
Hi there, I have always been a little wary of my energy consumption being high but i am starting to think that there is something wrong. For the full year 2017 my consumption is: Electricity - 3500 kWh Gas - 29,500 kWh Although the electricity seems high, I am not as concerned as the Gas - where everywhere i look it says…
MSE News: MSE reveals the best and worst energy firms for customer service
The number of customers ranking their energy company's customer service as 'poor' has increased across the board, according to our latest poll of MoneySavingExpert.com users...Read the full story: 'MSE reveals the best and worst energy firms for customer service' Click reply below to discuss. If you haven’t already, join…
Merry Christmas & Thank You
Merry Christmas and warm festive wishes to everyone :xmastree: Also a big thank you to all the members, especially the regulars, that give up their own time to offer helpful and valuable advice all year around. From All the Board Guides :money:
Final Electricity Bill Issue - Where do i stand?
Hi All, This may seem like a fairly obvious but I would just like some clarity on where i stand. I recently moved out of a property on the 20th November 2017 - that's when the keys went back to the letting agency. This was based on an early surrender (see attached), as the tenancy end date was originally meant to be the…
British Gas credit refund
We recently moved house and went through the correct procedure with British gas on closing our gas and electric accounts. I have received a final bill showing we have a credit of £180, and telling us it will be paid back into our bank account. That was two weeks ago and still nothing has been paid. I did speak wit them the…
Rental agreement doesn't allow changing energy provider
Hi, We've rented our flat for a year now and are currently in the process of signing up to stay on for a second year, however the contract states that we are not allowed to change from the current provider. Is this allowed? Does anybody know if we are able to swap of whether this does in fact lock us in. From my brief look…
Powershop refer a friend, get £25
Fix now or in 6 months?
My energy fix with Scottish Power expires in June 2018. The best 2 year alternative fix I can sign up to now would be an extra £55 per year. I'm sure you all read about that gas pipeline in Austria blowing up last week, which is supposed to have put the price of gas up alarmingly. I am worried that if I leave switching to…
Prepayment Switching Confusion
So we switched our prepayment electricity account from Scottish Power to EDF last month. On the day of the switch there was £3.29 on the meter. So can anyone help me out with why Scottish Power have sent us a final bill for £16 odds? There was no debt repayments on the meter and we didn’t owe them any money so I am…
Help with Back Billing Code - no gas bill for 12 months
I've been with my gas provider for just over 12 months and haven't had a bill from them yet. I requested one on the anniversary date via their online message system. I've provided regular readings (with photo evidence when requested), have paid my direct debits and have responded to all messages. No changes have been made…
First Utility - bought by Shell
The Times business section is reporting tonight that Shell has bought a 55% controlling share of the company. Shell has been providing energy to First Utility since 2013 and First Utility already has a residential supply company in Germany under the Shell brand. It is undecided, as yet, if the UK company will be rebranded…
Cheap Energy Club address question
Sorry if it's a silly question but I'm using the Cheap Energy Club for the first time. I put my postcode in the box and it gives me a drop down list of all the property's listed including my building but not the individual flats in my block and when I click on edit address there isn't an option to add a flat number it…
Electricity Meter registered to wrong address - how to fix?
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MSE News: British Gas warns 1,600 customers their login details may have been...
Some 1,600 British Gas customers have been told their account number, name and email address may have been involved in a "breach of security" last month, after a "third party" got the login details from another website the affected customers use...Read the full story: 'British Gas warns 1,600 customers their login details…
MSE News: Energy costs continue to soar, MSE Bills Tracker shows
Energy costs are rising at their fastest pace in almost four years, despite the cost of other household bills and expenses growing at a steady rate, this month's MSE Bills Tracker reveals...Read the full story: 'Energy costs continue to soar, MSE Bills Tracker shows' Click reply below to discuss. If you haven’t already,…
First Utility - Appalling behaviour
First Utility - Are they the most incompetent energy provider? Just over 4 years ago the energy provider FU (First Utility) made a small mistake with my final bill when I left a rented property. FU apologised for the mistake and stated that they had cleared and closed my account so I thought the matter was closed. However,…
Switching from British Gas
My BG fixed rate is due to expire in January so I ran a couple of price comparisons and found many to be much (about 40%) cheaper, which I sure won't come as a surprise to many. I currently have a BG smart meter, which I like. My questions (which I apologise has probably been asked dozens of times) are: How easy is it to…
Final electricity meter reading dispute
Good afternoon, I recently switched from First Utility to Avro. I provided Avro with my starter meeting readings. However First Utility are saying I have used 240 electricity units more than I did beyond the starter reading I provided to Avro. First Utility told me over the telephone that this is because Avro have provided…
MSE News: 200,000 Good Energy customers face steep price hike
Green gas and electricity supplier Good Energy is to increase its prices by an average of 7% next month, with bills for a typical household set to rise by £81/year...Read the full story: '200,000 Good Energy customers face steep price hike' Click reply below to discuss. If you haven’t already, join the forum to reply.
MSE News: Most households STILL stuck on 'poor-value' standard energy tariffs
Over half of households are still on pricey standard variable energy tariffs, including as many as 71% of SSE customers and an increasing proportion of those with some firms outside the big six...Read the full story: 'Most households STILL stuck on 'poor-value' standard energy tariffs' Click reply below to discuss. If you…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Energy

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