British Gas 27 December 2017 at 5:18PM edited 30 November -1 at 1:00AM in Energy 7 replies 660 views

ScaredWitless

I had an email this morning to say they are increasing my monthly direct debit from £45 to £53.

This is twice this year my bills have gone up.

I'm aware that their gas prices haven't gone up so how can they justify a second increase in payments!?

Trentenders

As a guess, you are probably using more energy than was envisaged. Send in regular meter readings and your direct debit amount should become more in line with the cost of the electricity/gas you are using.

ScaredWitless

I send in meter readings very regularly, once a month.

In fact my last meter reading was last week.

I cannot understand why they are upping my payment by another £8 a month when I am currently in credit by £164.

I dont think its justified, especially as gas prices havent gone up!!

FestiveJoy

ScaredWitless wrote: »

...

I dont think its justified, ...

Ideally you should be contacting BG and telling them this if you expect them to do anything about it.

Posting anonymously on here is not going to help really, is it?

Trentenders

ScaredWitless wrote: »

I send in meter readings very regularly, once a month.

In fact my last meter reading was last week.

I cannot understand why they are upping my payment by another £8 a month when I am currently in credit by £164.

I dont think its justified, especially as gas prices havent gone up!!

Ask them for a credit back to your bank &/or to reduce payments then.

MeterMan

You can just log into your online account and change the DD payment to whatever you want to pay.

It has gone up as a result of colder days and longer nights.

A DD is not a bill, its an estimation of how much your supplier thinks your going to spend, but as I said, you can overrule this.

SammenForLivet2

It is likely that your usage has increased since the point of the last reassessment or your tariff completes before the next one is due. If you don't like having your fixed monthly direct debit change in line with consumption and pricing; then paying your exact bill amount through Smart Monthly Billing or a quarterly variable direct debit; could be worth considering.

Robin9

[QUOTE=ScaredWitless;73620886

I cannot understand why they are upping my payment by another £8 a month when I am currently in credit by £164[/QUOTE]

This is the time of year when your energy costs exceed your DD. What was your last bill ?