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Energy

Archives for September 2014

Immersion heater
I get hot water from an electric immersion heater/tank that was installed about 5 years ago (the old one was over 50 years old & had given excellent service but finally stopped working). The chap that installed said the most economical way to use an immersion is to leave it on all the time as it costs a lot more to heat a…
NPower Phoning For Additional Readings - Why?
Bit weird this one, just before 8pm tonight I get a call from an Npower person asking for a meter reading over the phone. I explain I've just given a meter reading on their website, received a bill and paid it, but this apparently in an "additional reading" and "is it convenient?" I say no it isn't convenient right now as…
EDF energy
Hi there, I hope this is the right part of the forum to post this issue. I have moved out and I put EDF on notice that I will be cancelling my direct debit for £45 a month. I was living in a two bedroom flat. I moved in March 2012. So I have requested a full breakdown of electricity used from then to date (moving out). I…
Infrared heating
I just had a call about how I can save 70% off my heating bills if I fitted infrared heating panels by Erad. systems. And that they use low voltage electricity. And use 2.7kWh per week costing less than 9p. So how does that work? :huh:
Cheap ??? energy club
Wondered if anyone could tell me what is going on here. I signed up for the cheap energy club a while back but it did not inform me when a cheaper deal was available, our supplier, EDF, did. I started to do the switch through the cheap energy club and got transfered to moneysupermarket and that informed me that our monthly…
New Boiler Advice
Hi, Just moved into a new house which has a really old boiler, no heating controls etc - we want to replace it with a new efficient one. At the moment, its a vented conventional system. The expansion and hot water tanks are both in the loft, as there is no space on the upper floor level. Cold mains pressure seems pretty…
First Utility
I moved into a rented property late May that was already supplied by First Utility. I have phoned and emailed to request a new account on several occasions but and I have yet to receive a bill 4 months down the line. Does anybody have any advice or contact details of someone I could speak to about this matter? :)
Switching from Npower (during ET)
We would like to switch to another supplier immediately. The only problem is Scottish Power are providing our energy due to an erroneous transfer (their mistake, long standing problem of several months, waiting for Npower to take back supply, complaint currently awaiting Energy Ombudsman). Is there any reason why we can’t…
changing from gas and electric key and card
i've lived in my flat/maisonette for just over 4 yrs and have a gas card and electric key for my gas and electric. I've spoken with British Gas to try and change to a normal meter and bill. The lady on the phone said i had to have a credit check before this (i have a mortgage and credit cards why would they need to do…
Money owed to me by N Power
Hi, I'm looking for some advice/feedback from anyone who has or is in a similar situation to myself. Last year I moved into a property with my partner, we took out a mortgage on a house that had previously been rented out. The electricity and gas were both on pre payment key meters. The electricity provider was Eon and the…
Incorrect meter reads causing major problems Scottish Power
I'll try to keep this short. I switched from EON to Scottish Power in Nov 13. Long story short, EON never closed my account and submitted (data reader meter reads) to Scottish Power but they werent mine, in fact were several thousanad numbers lower than previous reads. Through many many phone calls between Scottish Power…
npower - tariff comparison
As I approach the end of my current tariff, beelieve it or not I think npower are offering the best deal for me at the moment. However I have a choice to make - do I go for their Online Price Fix May 2016 - Electricity & Gas @ £64.12 per month with: Electricity TCR: 14.63p/kWh Gas TCR: 4.26p/kWh or Price Fix February 2017…
bill from british gas from last adress over 18months old
Hi I have just recieved a letter off british gas saying sorry they didn't take my final dd payment from my previous address over 300 pound it has been over 18months since that account was closed and was no longer on my online accounts is there some legislation on time limits on back billing payments where I wouldn't have…
Swapping from Eon to Co-op incorrect readings. Worth the hassle?
I am swapping from Eon to Co-op and just had my final electricity bill from Eon. Because I was on holiday for 12 days and used hardly any electricity the 12 days before I gave my final reading to the Co-op that reading was 107 kWh less than it would have been if I had not been on holiday. However it seems that the Co-op or…
British Gas Homecare
Not sure if this is the correct thread but here goes. My elderly mum moved out of her home in February this year but kept paying her direct debits to british gas for her fuel and for the homcare service. She has now sold the house and no longer requires the annual service that comes with the homecare plan, it is up for…
installation of gasfire
Hi, How much should i pay for the installation of a gas fire, pipe work needs to be redone. roughly about 9 meters. does the chimney need to be lined?
Thank you Eon!
So many tales of supplier doom & gloom on here, I thought it would make a change to thank a company publicly for great customer service and doing what they said they would, when they said they would. Eon has been my supplier for many years - infact I was a Powergen customer when Eon took over Powergen and their customer…
Combi Boiler Electricity Usage
Hi All, I'm busy looking at my items around my house with an electricity meter to see what is soaking up all the power. Currently there are three things highlighting in red, but one of them that is my main concern is the boiler. I have a Baxi Combi 105 HE Boiler. I read the boiler manual and it states power consumption…
Tariff ending but moving out of rented accommodation
A relative is a tenant in a shared house, whose landlord has given notice to leave so he can sell up. The fuel contract is in my relative’s name and the twelve-month fix finishes in two days. It automatically reverts to the company’s standard tariff. Should she let this happen or look for a better rate, bearing in mind she…
Scottish power online meter reading problem
Iv'e had so many problems since regretably switching to Scottish power ( their customer service is shocking ) but a new problem has come to light .The new electric meter they advised to be fitted has 5 digits on the reading ,but their online meter reading page has 8 spaces to fill in . I e-mailed the customer service team…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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