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Energy

Archives for September 2014

EDF complaint
After living in my flat since january (9 months) I thought things were fine. I'm 19 and I'm renting for the first time on my own and having to deal with all my own bills. Two months ago I realised my wage had gone down fast and at that point didn't have mobile banking. When I got online banking I checked why my budget…
Moving from Southern Electric - Check your final bill
I switched electricity and gas 3 days ago to First Utility and viewed my final bills from Southern today. I have always paid by monthly DD which gives me a reduced daily standing charge of 21.92p. My final bills show a daily standing charge of 32.36p per fuel. I'm well in credit on my accounts and to be on the safe side I…
How quickly do Eon and Scottish Power resolve disputes?
I have just used the MSE Cheap Energy Club to switch from EON to Scottish Power and I am having a stressful time, due to them not being able to agree my final bill with Eon. I have yet to have an explanation from EON as to how they think I have incurred over £100 gas bill (estimated) for the last quarter despite having…
Erroneous Transfer & communication issues
Following a house move we swapped our energy supplier to N Power but after paying a couple of months’ bills received an unexpected “sorry you are leaving email”. It transpired that Scottish Power had erroneously taken over the supply of gas & electricity. We have been told by N Power “as you hadn’t authorised Scottish…
Sse march 2017 exit fee
Hi everyone I'm with sse march 2017 tarrif.Very tempted to switch as there is great savings to be had.can anyone tell me how much the exit fee is? Not sure if it's £50 or £50 per account meaning £100.any help would be great thanks
Worried about swapping...
Hi there I'm with Npower :( on the whole they have been ok with me. When I get to the end of a deal with them I always search for THERE best deal for me on Energyhelpline.com and move to it. I am now tempted to go elsewhere for a possible £100 a year saving. On insurances I tend to swap companies every year but dont do…
Question regarding Warm Home Discount
Hey Guys I have just helped my Dad, who is not working at the age of 63, due to Chronic asthma. His former suppliers were Npower for electric, and British Gas for gas. He doesn't get anything from British Gas, however he gets a £140 credit at Npower, which I found out was the Warm Home Discount, something Dad doesn't…
Optimum Energy
Does anyone have any information on a company called Optimum Energy? They call you up, using a witheld number and ask you 4 or 5 qualifying questions and then tell you if they can save you money. They then arrange for a colleague to call you back and then tell you they have an agent in your area and can call and give you…
Issues with moving home and npower!
Hello, We moved home in April to a home that was set up with British Gas as suplier. I called npower (suppliers at the old property) and asked to move supply over to them and keep our fixed tariff. Which they said was fine. Should all be sorted within a few weeks. Well electricity was switched very quickly within a couple…
Storage heaters economy 7
Can someone confirm that you cannot just plug these into the wall? I am in middle of an insurance claim about whether a radiator/heater of this type is buildings or contents. It was installed at the time the place was built and so most people class it as buildings related BUT my insurance is saying that only gas water…
Is there *anywhere* I can sit with an energy supplier, face to face?
I have had 18 months of issues with a meter with it getting mixed up with the one next door, over and over and over again. Is there anywhere I can sit with a rep face to face, show them pictures of the meters I want to transfer over to them and (hopefully) solve the issue once and for all?
EON Fixed 1 year v9
Not sure what the gas prices are but electricity only customers should consider this 12 month fix. For my region it is over 10% cheaper than anything else on the market and cheaper than than the M&S Sept '14 tariff that is just finishing. Only available until 15 October.
E.On, Electricity, Final bill after leaving property on a pre-pay meter.
Good afternoon all. Myself and the family have recently left a rented property after finally buying a place (Huzzah) We were in the last property for about 2 and a half years. It had a prepayment electricity meter fitted when we moved in, it was in credit on that day. The same meter was in place when we moved out, and it…
British Gas bill after 18mths
Hi - please can someone help me. I was with BritishGasfrom Jan 2010. In March 2013 I moved house and told British Gas this. In Feb of this year I left British Gas and changed suppliers. British Gas in the next month took over £600 out my account in 3 installments with no warning which put me overdrawn but I accepted it and…
Misquote from scottish power
I rang Scottish Power for a quote on a new deal and was informed that I could get the November 2015 dual fuel on-line for just £78 per month. My current deal isfor £111 per monyth. Thinking this was toogood to be true I ran a comparison on this site and withwhich?. They estimate that this deal would cost £98 and £94 per…
MSE News: Energy suppliers told to improve 'frankly awful' satisfaction levels
Ofgem has written to the big energy suppliers demanding they take action on the poor handling of complaints ... Read the full story: Energy suppliers told to improve 'frankly awful' satisfaction levels Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read…
British Gas & Richburns (the irony)
Dear helpers, I've been with BG and from the moment I contacted them they told me my meter did not exist. I assured them it did and set up a DD with them for dual fuel. Several years later I swapoed my gas to nPower (another story). I continued to provide meter readings, they came and took meter readings yet my bills and…
Energy Monitor Batteries
I have an Npower energy monitor and have just noticed the batteries need changing. It takes 3 AA (LR6 or R6) batteries but I noticed in the instructions it says DO NOT use rechargable batteriesanyone know why?
Water heating costs v electric shower?
I have a really random question, which I wish I could work out myself...but can't! There are 5 people in our house, and we all use an electric shower every day. It is probably used for about 10 minutes each and is a 7.5 kW shower. I am considering changing to a standard shower running off the water supply using the hot…
SSE Meter Change Letter - Possible Scam?
Hi, Just had a letter through from SSE (even though i'm with EDF) and i'm not sure I like the look of it - It seems very much out of the blue, and not very convincing. The thing is this: The paper that the letter is on is very poor quality - cheap inkjet paper from the supermarket style. The graphics on it are rough and…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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