Worried about swapping...

utigers

Hi there I'm with Npower on the whole they have been ok with me.
When I get to the end of a deal with them I always search for THERE best deal for me on Energyhelpline.com and move to it. I am now tempted to go elsewhere for a possible £100 a year saving. On insurances I tend to swap companies every year but dont do this with gas and electric.

Do these things run smoothly normally? Can you be a rate tart with these things?

JJ_Egan

Do these things run smoothly normally?

Yes
3 to 6 weeks changeover ,


Can you be a rate tart with these things?
Yes subject to terms and conditions early exit penalties .

pickledonionspaceraider

Easy peasy, the energy companies do all the work - really don't worry its a completely stress free transition

Ps I would swap from NPOWER asap, they are horrendous

worried_jim

It's a piece of p1ss. I do it every year, never had an issue.

TickersPlaysPop

To say 3 to 6 weeks could be a little misleading. It depends on the definition of when the switch process is completed. For me the end of the switch is when I get the final bill from my old supplier, and that is more like 6 weeks plus. Then there are any disputes over final bill, and erroneous bills mth and mths down the line that seem to be typical from NPower.

I am expecting to fight for my credit to be paid back, NPower commonly tell leaving customers in credit that they have a debt and ask for it or say they will waive the 'debt', when the fact is they owe the customer money.

JJ_Egan

3 to 6 weeks is not misleading its the industry average .
I have swapped about seven times now with no problems ever .
Never needed anything more than a set of meter readings .

utigers

Ok thanks.....Npower are the concern in my consideration. They seem to get most things wrong, moving to another supply will involve their admin and IT systems. Perhaps its their strategy in keeping customers.

macman

Put it this way. You'll save £100 (plus any possible cashback) for maybe 10 minutes work. That's a rate of return equivalent to £600 per hour...

naedanger

utigers wrote: »

Ok thanks.....Npower are the concern in my consideration. They seem to get most things wrong, moving to another supply will involve their admin and IT systems. Perhaps its their strategy in keeping customers.

My switch to npower is still not completed and it is getting near to a year since I made my initial request. The delay is entirely due to npower.

However I don't think you should use npower's incompetence and bad service as a reason to stay with them.