Is there *anywhere* I can sit with an energy supplier, face to face?

nids

I have had 18 months of issues with a meter with it getting mixed up with the one next door, over and over and over again.

Is there anywhere I can sit with a rep face to face, show them pictures of the meters I want to transfer over to them and (hopefully) solve the issue once and for all?

Bubblebath

nids wrote: »

I have had 18 months of issues with a meter with it getting mixed up with the one next door, over and over and over again.

Is there anywhere I can sit with a rep face to face, show them pictures of the meters I want to transfer over to them and (hopefully) solve the issue once and for all?

You really don't want to be switching suppliers with this issue floating around.
Also if you have the issue, so does your neighbour

You need to sort the issue out with your own current supplier first. Should be quite easy to get someone to come out if needed to resolve this issue.

I don't understand how this has been going on for 18 months :huh:
After just 2 months of complaining, you could ask the ombudsman to assist if the issue isn't resolved. However, if you've left it 18 months, you may have missed the ombudsman's boat.

CashStrapped

Why not lable your meter!

"This meter is for No. ***"

saver861

nids wrote: »

I have had 18 months of issues with a meter with it getting mixed up with the one next door, over and over and over again.

Is there anywhere I can sit with a rep face to face, show them pictures of the meters I want to transfer over to them and (hopefully) solve the issue once and for all?

If it is that problematic I would be inclinded to provide your own meter readings - if you have an online tariff then its just the thing.

Either way, providing your own readings keeps your account up to date and avoids all the hassle you are experiencing. If the meter reader comes and takes a wrong reading then it will be evident.

TickersPlaysPop

Rather than solely issue fines for misconduct, could OFWAT force energy companies to provide face to face services? Maybe even a retail unit per county so you could book a meeting, or they could come out to properties with issues? The regulator could impose a response time target, I.e. 80% of registered complaints must be given the opportunity of a face to face meeting within 6 weeks of the complaint.

Reduce fines on the energy companies and force them to provide a better service.

TickersPlaysPop

Rather than solely issue fines for misconduct, could OFWAT force energy companies to provide face to face services? Maybe even a retail unit per county so you could book a meeting, or they could come out to properties with issues? The regulator could impose a response time target, I.e. 80% of registered complaints must be given the opportunity of a face to face meeting within 6 weeks of the complaint.

Reduce fines on the energy companies and force them to provide a better service.

[Deleted User]

Cashstrapped suggestion is correct, a clear label or sticker on the meter will be enough. it sounds like the issue is a serial number mix up as well because meter readers dont blindly just read any old meter, they will be using a serial number to check.If its a multiple meter set up its not at all unusual to have meter number mix ups caused by the original builder who sent in mixed up meters to the supplier. All the troubles start from that, its not the suppliers fault. We have lots like that, in the end the occupiers work it out and overide any meter readers by big clear labels stuck to the meter.