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NPower billing me even though been with EDF 18 months!
I left Npower in May 2013 after a long battle regarding them under setting my monthly billing amount and as a result I owed them a sum of money . I paid them £500 and moved to EDF and have been with EDF since. Today I received a bill for £1100 gas and £700 electric !!! I haven't heard from npower since may 2013!! I called…
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Wrong gas reading
I switched from British Gas to Scottish Power in September last year. I noticed fairly quickly that the gas reading that they had for us was inaccurate. The reading was very low, as if it was a new meter which it was not. I notified them of this, gave them a correct reading and they said to leave it with them and it would…
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Ovo - no warm homes discount
OVO energy is too small to be eligible for the Warm Homes Discount scheme which if you are a Pensioner or received Guaranteed Pension Credits means that you do not get the £140 (inc VAT) discount. This in effect means that when comparing energy prices you need to take £140 off a larger company to get a fair comparision…
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4 bedrooms but only 2 adults
About to move into our future family home. I've noticed alot of tariffs, atleast when comparing ask you to stipulate the amount of bedrooms, obviously a key factor to working out costs. However, general usuage groups divide erngy users into a low, medium, high category with 2 people in low and 4 bedroom in high. We're…
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Scottish Power Connect
I am currently on Scottish Power Online Fixed Price Energy November 2014 and pay £116 per month dual fuel. I am looking to swap tarrif and am thinking of going for Scottish Power Online Fixed Price Energy November 2015 which is £92 per month dual fuel. Saving approx £24 per month. I was looking at the Scottish power…
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N Power - 16 months and still no actual bill - Updated Finally a real bill (inc)
Hi Hopefully you can help, ive already read a couple of your articles on this and Npower really are shocking. So the Story So far Moved into a flat on July 8th 2013 Called n power August to arrange transfer of Bill to my name. All dandy After speaking to the lady on the phone explaining the flat was electric only and that…
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NPower - Experiences in moving away
I'm writing this to see if my experiences are the 'norm' when moving away from npower (although from the posts on this forum, I think I already know the answer!) I moved to First utility in the middle of August and provided opening readings, which they've provided to npower and they can see, npower have acknowledged. A…
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Electric Storage Heaters
Hi All, Hoping one of you out there can help me out. I've recently moved into a new flat with two electric storage heaters, after doing a bit of research on this site I've worked out the input and output switches and sorted my energy plan to Economy 7 but I'm still a little bit confused! Next to each heater I've got two…
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What does exit fee mean?
I'm looking to change from prepayment to a normal credit meter. I saw on some tariffs that it says prices are fixed until a certain month (eg March 2016) next year BUT there is an exit fee. I was just wonder what this exit fee means? Does this mean: a) If I leave before before the fixed month (eg March 2016), I will have…
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No Gas Supplier
I am aware that similar threads have existed on this forum but I feel that my situation may be slightly different to those of previous posters. I moved into a flat, which I am privately renting, about a month ago. I contacted western power distribution to find out who my electricity supplier is and I have set up an account…
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Ex-Housemate not paying share of electricity bill - advice please?
Hi there, I hope it's ok to post my query here (if not, please do feel free to move/delete it). And I'm sorry for how long this is but it's a bit complicated My best friend is in a dilemma about her former flatmate. She moved in with him 2 years ago due to her own flat being uninhabitable and letting agency not caring.…
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Can't get a bill from Ovo - waiting 6 months
I signed up with Ovo when I moved house in February, and was finally switched across to them in March. Since then, I have a had no bills and no idea of my energy usage and cost. They gave me a smart meter on June 2nd which would apparently automate everything, but they forgot to tell me that there was a 16 week time frame…
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Boiler operation on economy 7 meter
hello! I have a Santon PremierPlus Direct Unvented Hot Water Cylinders set up in my new flat. As of now, my electric meter is flat rate, and I am thinking to move to economy 7 to cut costs. However, I am not sure, how can I configure my boiler to use electricity only during the low rate time slab. Any pointers please.
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Insulating halogen downlighters
Hi I have a number of halogen downlighters in my bungalow and whoever fitted them removed the insulation around them. I am about to add an extra layer of insulation to the loft and wondered if anyone had used Loft caps. Pages such as downlights.co.uk seem to say they are suitable for insulating over, is there any evidence…
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Scottish Power exit fees
I am currently on Fixed March 2015 for gas and electricity. The exit fee is £25 per fuel if I move to another supplier. Now if I move to another Scottish power tariff I believe I will not be charged the exit fee. I was looking at changing to November 2015 where there are no exit fees. If I changed to this tariff, then…
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Not had a bill for 8 years!
This is a throwaway account as I didn't want to link it to my main. I used to have my electricity with Scottish Power, but after a couple of years they stopped taking the direct debit from my account. I called them 3 or 4 times over a couple of months about it, but was always told that I had signed up with Npower as that…
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warm home discount scheme
I have today received a letter from HM government saying I qualify for £140 off my electric bill in December, but as I am moving to a park home in nov.I wont be able to get it as my name will not be on the bill,the parks name will be. Anyway around it?
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Electric Boiler Comparison
Hi all, Splitting my property into 2 and looking at going all electric in one and gas in the other. I already have a gas boiler and am looking at Electric Combis for the other. There appears to be limited comparison information on Electric Boilers and suppliers, can anyone point me in the right direction? Much appreciated…
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Remote/iphone controlled radiator valves?
Wondered if the technology exists yet? I work from home some days and the heating went on today as i can't stand being cold. I thought last year that it seemed crazy heating the entire house when i'm in 1 room. The house is a 3 story detached 5 bed and no wife and kids home in the day time so i don't need to heat the rooms…
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Nuisance calls - 'Green Deal UK'
I have been receiving several nuisance calls every day from a company saying they are 'Green Deal UK'. These are recorded messages which state something along the lines of 'Every house in the UK needs Green Deal Assessment before 2016, this can pay for insulation, windows, solar panels etc. Press 2 to book you assessment…
