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Planned and unplanned power outages
I'm wondering if I can claim any compensation for the power outages. I've had 5 cuts this year (3 short, 1 ~2hrs, the other ~4hrs due to cabling failure & transformer faults) and I now have notice in the post that they plan to stop my power from 8am to 5pm on two days in a weeks time. Seems like I might fall into the…
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Switching to Co-op when did they start taking the DD?
I am switching to the Co-op from Eon and Eon have stopped taking their DD, the last was 15th August. The Co-op was supposed to start on the 17th September but they haven't taken a DD yet. So to any who have successfully switched when did the Co-op start taking the DD?
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S/P exit fees
I'm thinking about switching from scottish power to edf. S/P say on my bill... 'Exit fee (If you switch supplier more than 49 days before the tariff end date) N/A' My deal ends at the end of October....does this mean I will be charged an exit fee, as it's now less than 49 days till my fixed price energy deal finishes? If…
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Comparison Sites a bit misleading??
Got the usual call from BG to switch back to them. Had a look into it and realised how comparison sites can be misleading. Situation is - I'm with SP fixed until March 2015. My actual usage cost is £1290 for the year. Looking at comparisons and some other tariffs, some show savings of around £100 per year with a fix to…
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MSE News: Ofgem to investigate 'misleading' energy firm letters
Ofgem is launching an investigation into how energy suppliers communicate with customers in debt ... Read the full story: Ofgem to investigate 'misleading' energy firm letters Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro…
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SSE Economy 7 meter clock wrong!
Hiya, Ive just had the meter reader guy out to do my readings. Ive had problems with both suppliers and have the day and night readings mixed up even after telling them god knows how many times. EON are now threatening to take me to court after charging me around £250 for one months bill. Any way hes just checked the meter…
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Scottish Power mess going on for over a year...
Hello all, I'm in a dispute with SP which has been going on for over a year. The energy ombudsman have been involved since February but is this length of time normal? Here are my issues in short: 1) SP didn't set up my dual fuel account properly way back in July 2013 and no money was being debited from my bank account for…
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nPower - Setting up an account - Will it ever happen?
Afternoon. Has anyone ever had issues with this company in regards to setting up an account. I posted previously regarding trying to get my preferred supplier in (Ovo), turns out I need an nPower account first. I've been spammed by Ovo saying they cannot proceed with the transfer every few days, automatic email most…
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MSE News: Ovo Energy top, Npower rock bottom in MSE's latest energy poll
Almost 80% of Ovo Energy users rated its service as 'great', while 9% said the same of Npower ... Read the full story: Ovo Energy top, Npower rock bottom in MSE's latest energy poll Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum?…
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economy 7
Can anyone help? I'm struggling to work out if I should get rid of economy 7. I'm coming to the end of my fixed tariff with Scottish power. They have said they won't charge to change to single tariff. My usage over last 12 months was 1044 for night, and 3067 for day. I don't have storage heaters or anything like that. All…
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Guidance on buying a house with solar panels?
Hi all, This is my first post, so I hope I'm posting in the right area... My partner and I are buying a house that has solar panels, which is brill , but we've never had them before. We're going to change energy providers when we move in, so do we need to tell them about the solar panels so they can apply a…
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Cancelling a PAYG energy and gas contract before its live?
Had a door to door salesman offer to change me over to Utilita, a lot of things he implied I did check and seem to be wrong but one I did not check right was the 14 days to cancel, what I was told was its 14 days from when I get a letter to say switchover would be within the next 28 days. Anyway I have to move house at the…
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Changing Providers & Smart Meters
At the start of the year I changed provider for a better deal but after chasing an accurate bill I've been told they cant read my smart meters which will only work with the "Big 6" suppliers. Is this correct & has anyone find a solution ?
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Banging head on wall because of Scottish Power
I have a older dispute with them and a new dispute with them for identical reasons but new address. In address 1 I was with them 3 months and topped up about a fiver a week as not in house much as went to local place which had free wifi, sofas, tvs etc and meals that they didnt make profit from to keep warm I then changed…
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Who can move a gas meter?
I have a gas meter in my kitchen wall cupboard. I'd like to have it moved as far up the wall as possible. I reckon that the gas mains with its stopcock/emergency valve could stay in the same position as there seems to be some slack in the flexible metal hose which runs from the stopcock to the input of the meter. 1) In…
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Immersion heater
Hi everyone, I've just moved in to a new flat and could use some help figuring out the cheapest way for me to use my water immersion heater. I've only ever had a gas combi boiler so this system is completely new to me; forgive me if I seem a little dense. The heating is provided through electric wall heaters (not storage…
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High Readings on Electricity Meter
Hi just after some feedback please. We are in a flat with 1 attic bedroom, a living room, an open plan dining room/kitchen area and a further smallish room. We are a mum and dad with 2 young children. When we moved in a year ago, we were with British Gas and pretty soon got a massive shock with our first bill! Bill period…
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British Gas are sorry they didn't take my last DD in April 13, but want paying now!
Hi everyone - Hoping for a bit of advice. I left British Gas in April 13 after discovering Npower could provide my Gas and Electricity for more than half the price! I have just received a letter from the very lovely British Gas saying that after they sent my final bill on 22/4/13 they should have taken one more Direct…
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Can Prepayment help save energy?
Hi, I am a newbie, although I have been reading this forum for years. I am researching this topic and hopeful that some of you will take the survey. I am desperate for a quality sample group. surveygizmo.com/s3/1803625/Msc-Survey-City-University (I can't put a link yet. www. in front pls) Very little research has been done…
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Advice on my Gas provider situation
Hi All, I have a strange situation here and could do with an advice. I have lived in a house for a year(renting), what has happened is that the landlord who owned the end of terrace house had converted the downstairs into a business property and upstairs as a 1bed flat.the situation is that the business is what the…
