MSE News: Ovo Energy top, Npower rock bottom in MSE's latest energy poll

Former_MSE_Helen

Almost 80% of Ovo Energy users rated its service as 'great', while 9% said the same of Npower ...

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Ovo Energy top, Npower rock bottom in MSE's latest energy poll




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minislim

i swapped over to ovo last year. their transfer was reasonably swift with only minor glitches (on scottish powers behalf, they where given finial readings and still told ovo much higher figures.)

OVO's online account systems good. easy to use.

and their pricing is cheap too (probably not the cheapest but longest cheap fix at the time)

i just transferred my dad to them too. almost halved his bills compared with what he paid with British gas. and they sold him what they said was their cheapest deal!

i can see why Ovo are top of the polls!

barnabee

Perhaps MSE will stop all affiliate link advertising of NPower products.

NPower should be removed from the MSE Energy Club listings or, at the very least, have a huge warning in red next to any price quotes that they are totally incompetent and should have their licence to trade withdrawn.

Mandelbrot

Who was in 3rd place in April?
And where have they gone?

MABLE

Surprised EE has not tied with NP for bottom place.

dezza

Where's ninth place - am I not seeing something?

cklass

barnabee wrote: »

Perhaps MSE will stop all affiliate link advertising of NPower products.

NPower should be removed from the MSE Energy Club listings or, at the very least, have a huge warning in red next to any price quotes that they are totally incompetent and should have their licence to trade withdrawn.

There is a warning for every provider that MSE has had poor feedback about. They shouldn't and won't remove them from CEC because MSE is impartial and therefore in these cases just sticks to the facts. Also, people have the right to choose who they want to go with, some people may want to go with NPower in spite of their poor customer service and it's useful just being able to see where each provider stands even if you have no intention of switching to them.

gloucesteroldspot

I'm surprised Scottish Power comes only second last - but then I've never had the pleasure of dealing with Npower! My own experience of SP was so poor that I had to complain to the ombudsman, who ruled in my favour, but even then SP didn't manage to do what they were ordered to do within the obligatory 30 days - they managed to come in at around 33 days and were very ungracious about it all. I wonder in what way NP can be worse?

Mr_K

The poll is cobblers - SSE and M&S energy are the same company with the same helplines but occupy 3rd and 6th positions. A lot of the smaller companies aren't included (e.g Zog energy , EE).

MSE should resign from the Royal Statistical Society.

POLAR_BILL

N power were shocking when I was with them years ago. They charged over a 2 year period more primary units than the total of 2 years. When I wrote they said I was wrong and later they came up on Watchdog for overcharging and sent refunds to all their customers. Scottish Power are hopeless at getting direct debits right. Their bills are incredibly difficult to understand and having left them in July, I only received today less than half of the £293 they owe me. First Utility have been good up to now and as I have a variable direct debit I am hoping it will run smoothly.

naedanger

gloucesteroldspot wrote: »

I'm surprised Scottish Power comes only second last - but then I've never had the pleasure of dealing with Npower! My own experience of SP was so poor that I had to complain to the ombudsman, who ruled in my favour, but even then SP didn't manage to do what they were ordered to do within the obligatory 30 days - they managed to come in at around 33 days and were very ungracious about it all. I wonder in what way NP can be worse?

Npower fully deserve to be last. In my case the Ombudsman gave them 28 days to comply with their ruling. They have still not done so more then 100 days later and could not care less.

Furthermore they won't send me a Subject Access Request Form so that I cannot find out what personal data they hold on me. (I believe they are holding erroneous information.)

In addition they appear to be using underhand tactics to keep their complaint numbers down e.g. closing unresolved complaints, closing written complaints if they complainant won't repeat the complaint over the phone, refusing to put people through to the complaints department, refusing to record complaints ...