Planned and unplanned power outages

Croft12

I'm wondering if I can claim any compensation for the power outages. I've had 5 cuts this year (3 short, 1 ~2hrs, the other ~4hrs due to cabling failure & transformer faults) and I now have notice in the post that they plan to stop my power from 8am to 5pm on two days in a weeks time. Seems like I might fall into the clause "If your power goes off more than four times between 1 April and 31 March in any year, and for more than three hours each time, you are entitled to a compensation payment. This will apply if the power cuts were the electricity distributor’s fault. "

Link is CitAd for Wales but I'm hoping there must be something similar for England? Or does it being planned change the rules? anyone familial with it who knows?

matelodave

I'd guess that the rules are those laid down in the terms and conditions of your contract with your supplier so have a look at your suppliers website if you don't have a copy to hand.

stewie_griffin

Looks like you may be due some compensation depending on the duration of each power cut. This is for my local distribution company but I'd imagine they all have similar rules.

http://www.westernpower.co.uk/docs/connections/Useful-Information/NOR-2014-wpd-logo-V2.aspx

(Scroll down to Regulation 11)

You need to contact the distribution company directly and not your supplier.

Edit. Just re-read your post. As only one power-cut was over 4 hours I don't think you will be entitled. Not harm in checking though.

katylou6180

You need the "Electricity Guaranteed Standards" set by OFGEM