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Urgent help required with SSE address change.
I was told a few months ago that my flat number was incorrect, instead of no. 6 I really should be no. 10. I made all the address changes, however SSE refused to change my number. They raised it as a complaint and after 8 weeks they informed me I had to take it to the Energy Ombudsman. I informed the Energy Ombudsman,…
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Electricity only
Hi - I am a new user so bear with me please. We only have electricity (ie. no other energy source). Can we get a good deal on single energy source? A lot of the deals look as though they are aimed at dual fuel. I am considering joining the MSE Cheap energy club but can't see anywhere where I can ask this question. Another…
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EPC improvements from storage heates to gas?
Hi My house has electric storage heaters. The EPC assessment is very low at F 34. I've had mains gas connected so I'm in a position to remove the storage heaters and immersion and replace with a new condensing combi boiler. My current ratings are: Main heating: electric storage heaters 3/5 Main heating controls: manual…
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Free boiler grants
I have an elderly relative with a 15 year old combi that is broken. The person concerned meets the criteria to receive a grant. I applied (about 3 weeks ago) through the links on MSE, but we've not heard anything. What has been your recent experience?
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Another boiler/central heating question
Hi The copper cylinder in our airing cupboard has a 'hairline fracture' and is leaking - we're emptying it etc.; we think it's at least 30 years old. So we're pretty resigned to the fact it will need replacing but would obviously like not to get ripped off! The boiler is ancient too. What is a reasonable price for a new…
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Eon delaying switch to Ovo; lies
Hiya :-) Since moving here in July 2013, it's been a dreadful year with Eon; was stuck on one extortionate Heatwise tariff, bills nearly 4 times what I used to pay, overcharged and sent a massive bill months later, then no bills produced since March. Had very bad ill health, but, once I could attend to matters again, I…
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When should I change supplier?
I am currently with Scottish Power on a deal that ends at the end of October. I've done comparisons and will be moving to either Co-op Energy or EDF - I've not decided which yet. Is it too soon now to start the transfer process. I can't remember how long it took last time. Thanks.
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New Boiler Help
I think our 20+ year old boiler has finally had it. No hot water or heating and BG have been so many times I really think it's gone this time. Now, we cannot afford to pay for a new one, we do not have a good credit score and are on a DMP. There is no one we could borrow the money from. We don't get any sort of benefit…
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NPower billing
Hi I switched from NPower in Jyly and received a letter from them in Aug apologising for a delay in sending the final bill and saying they were writing off any outstanding balance related to my final bill. Very nice of them! However, they now say that the letter was sent in error and want payment. Given I switched because…
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Can British Gas request a payment from 18 months ago?
We changed supplier from British Gas in Feb 2013. We have just - 18 months later - received a letter stating that due to 'a glitch in the system' they did not take a final direct debit as the settlement balance and neither did they send any reminders, but they are requesting the balance of £180. Can they legally do this so…
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Which new boiler to have installed
Hi, I'm going to be getting my boiler replaced shortly and am on the process of obtaining quotes. I'll be getting a worcester bosch boiler fitted, but so far too different gas filters have quoted me for 2 different boilers. The 1st quoted for a worcester bosch greenstar compact 32 cdi. The 2nd quoted for a worcester bosch…
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Faulty Economy7 Meter
Hi, I've just taken my economy7 meter reading and noticed surprising and pleasant thing. My daytime rate electricity has not increased for an entire year! All my usage has been treated as night-time usage. I kind of regret it now, but I reported this strangeness to my energy supplier as I was worried I would have…
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Central Heating Management System
Hi The above title seems to be a grander title for the Magic Box type offerings for central heating systems. Does anyone have any info / feedback on an outfit called "Enviroglaze" Chelmsford who are offering this system and claiming a 30% saving on your gas bill . Basically its a box,pump and as many new radiator control…
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Pilot Light
Hi, I have just had a new smart meter fitted by British Gas. According to it I am using 2p per hour worth of gas. The only gas appliances I have are a back boiler with a gas fire in front of it, both of which are off. The only gas being used is for the pilot light, so can this really be costing me 2p per hour, or £175 a…
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Does our house just have an immersion heater
I've recently found out that our house is using a heatwise energy tariff that includes a special electricity meter to warm our water at certain parts of the day. This meter controls when this comes on and off. What i'm trying to understand is if we need what looks like the immersion turned on or off next to our hot water…
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New home and Energy supplier
New to this forum, so ‘Hello’ to everyone. I’m buying my first property and need a little advice regarding Energy Supplier. I received all the relevant paperwork form the Conveyor including the Sellers check list. In it they list the utilities companies currently supplying the property, Affinity for water and a company…
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Help me calculate my Bill!
ok so im in dispute with npower, theyve sent me a crazy amount outstanding, can anyone help me calculate duel fuel: Gas meter (ft3) at the beginning: 371 Gas meter reading as of today: 588 TOTAL units used = 217 Elec meter at the beginning: 40884 elec meter reading as of today: 42708 TOTAL units used = 1824 my current…
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Have Energy Performance Certificates changed?
Hi, Maybe I don't understand EPC's very well but.... the content of the EPC on my house from 2009 is significantly different to the EPC on my neighbours house done this year. Their certificate clearly shows the heat demand for space and water but it is less obvious in mine, with just one overall figure. So, have the…
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Underfloor heating
Hiya, Possibly many threads but anyone got any advice on a great make for an underfloor heating system? Got a quote in already for a 20m2 area based on 2 zones and it is 3k.....Cant justify that so looking for something else. Many thanks
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MyOvo Monthly Statements
Out of interest, is anybody else having problems with Ovo's automated monthly statements? For the second month running, I am having to chase Ovo to update MyOvo account. Last month's excuse was 'it failed to generate'. The My Transactions page is still a mess after 2 months and I confess that I am not sure why they bother…
