Incorrect meter reads causing major problems Scottish Power

dandan29

I'll try to keep this short.
I switched from EON to Scottish Power in Nov 13.
Long story short, EON never closed my account and submitted (data reader meter reads) to Scottish Power but they werent mine, in fact were several thousanad numbers lower than previous reads. Through many many phone calls between Scottish Power and EON, EON agreed a mistake had been made (a data reader submitted my neighbours reads not mine!)
Since then, EON have provided the correct reads on which my account should have been opened with, I thought this would instantly amend the outstanding balance, but because the total "falls within industry standards" they arent willing to amend the bill! I cant believe it! I live alone , in a small apartment, work full time and electric only, I realyl dont use much but Scottish Power arent willing to see sense.
Ive worked out exactly how much Ive used using the revised correct opening reads to meter reads taken just yesterday, using the calculations for the day rate and night rate plus the daily service charge I know what I have used, and so far Ive continued to pay £63 per month and Ive infact overpaid by about £80. Yet still, this now £600 remains. I'm at a loss and its now a deadlock situation where I must go to the energy ombudsman.
In all this seems wholly unfair, and I cant believe SP cant see how this is very simple mathematics.
Has anyone had similar situations, and had to deal with the Ombudsman, how likely is it they will be able to resolve this dispute?
Sorry, I did try to keep it short.
Any help and guidance would be very appreciated.
Thanks,

E.ON_Company_Representative

Hi dandan29

I thought I would give you some advice from our side.

When you change supplier we’ll use the same meter reading as your new energy supplier. This is to make sure that you only get billed once for the energy you’ve used. Sometimes these meter readings can be taken incorrectly, estimated or not sent through in time. The new supplier is responsible for this reading, whether it’s collecting an actual one from you or estimating it based on your previous meter reading history (which we would send to them)

If this happens we will raise an agreed reads dispute (ARD) with the other supplier. If both suppliers agree to the new meter reading we’ll both bill you to it. Both suppliers can start this process, so if you’ve already contacted Scottish Power they should have done this.

ARD is an industry process and there’s a threshold, it has to be more than 250 units different on an electricity meter, for gas it’s 45 units different on a four dial and more than 125 units different on a five dial gas meter.

If your readings are less than this, this is the reason why we can’t raise an ARD.

I hope this makes sense.

Amy:)

dandan29

E.ON_Company_Representative:_Amy wrote: »

Hi dandan29

I thought I would give you some advice from our side.

When you change supplier we’ll use the same meter reading as your new energy supplier. This is to make sure that you only get billed once for the energy you’ve used. Sometimes these meter readings can be taken incorrectly, estimated or not sent through in time. The new supplier is responsible for this reading, whether it’s collecting an actual one from you or estimating it based on your previous meter reading history (which we would send to them)

If this happens we will raise an agreed reads dispute (ARD) with the other supplier. If both suppliers agree to the new meter reading we’ll both bill you to it. Both suppliers can start this process, so if you’ve already contacted Scottish Power they should have done this.

ARD is an industry process and there’s a threshold, it has to be more than 250 units different on an electricity meter, for gas it’s 45 units different on a four dial and more than 125 units different on a five dial gas meter.

If your readings are less than this, this is the reason why we can’t raise an ARD.

I hope this makes sense.

Amy:)

Hi Amy,

Thanks for your reply.
I'll shed some more detailed light on the situation if I may.
The meter reads supplied to Scottish Power from EON were
Day 10585
Night 11978
Dated Nov 13

Even though previous reads in:
October 13
Day 13256
Night 14726

July 13
Day 12595
Night 14418

So clearly something is wrong, and EON did realise a mistake had been made and sent correct reads to SP which my account should have been opened with as:
Nov 13
Day 13490
Night 15126

These fall in line with reads prior to Nov 13.

The problem remains that SP will not remove the outstanding bill based on the wrong reads that were originally supplied, and hence why I am seeking advice from the Ombudsman. Is this normal practise? and does that constitute to falling within Industry standards, as they were clearly thousands digits out?
Im really confused and stressed by the whole siutation as I assumed that once EON supplied the correct reads on which my account should have opened with in Nov 13, my bill would be automatically adjusted, and the hundreds owing would be removed as Ive clearly not used that much.

Just for reference, recent reads as of Aug 14 were:-
Day 15346
Night 16811

Taking the revised opening reads of Nov13 to Aug 14 based on:
Day 0.12789 p/kwh
Night 0.05341
Daily charge 0.32620

Totals
Day 1856 x 0.12789 = £237.36
Night 1685 x 0.05341 = £89.99
255 days x 0.32620 = £83.18

Total = £410.53

I have paid in total from Nov 13 to Aug 14 £498.00

Yet SP still insist there is an owing debt of £630 because of the incorrect reads originally supplied, but they wont remove it, even though EON have supplied revised openiing reads. I feel at a complete loss.

I just dont know what to do, or how to make SP see sense.
Ive continuously supplied SP with meter read every 2 weeks, and they can see Im not using much.

Very puzzled.

ihateyes

Scottish Power are morons.

The billed me before gas was installed. they were made aware gas wasnt installed into property til february... when i left the final bill was from dec to mar.

I moved to Ovo from SP, and the refused the final meter read from OVO with 4 weeks of leaving them.

They tried to say the meter was higher.

I took a picture of the meter, and OVO mailled it to them twice, but SP both times ignored the request.

Only last week 7 months on, have i now got a correct final bill.... now the question is compensation.... they have offered £30....

dandan29

ihateyes wrote: »

Scottish Power are morons.

The billed me before gas was installed. they were made aware gas wasnt installed into property til february... when i left the final bill was from dec to mar.

I moved to Ovo from SP, and the refused the final meter read from OVO with 4 weeks of leaving them.

They tried to say the meter was higher.

I took a picture of the meter, and OVO mailled it to them twice, but SP both times ignored the request.

Only last week 7 months on, have i now got a correct final bill.... now the question is compensation.... they have offered £30....

Well I am hugely disappointed with their ability to see common sense when the facts are laid out in front of them, clear as day.
I moved from EON to SP for a cheaper tariff, I understand that EON messed up by supplying my neighbours read, however, they have held their hands up, and corrected the big error, but SP will not adjust my bill.
Massively disappointed with the incompetence of their complaints departments, I have literally had to deal with this issue entirely myself. Even showing them the calculations, this has taught me one thing, to take meter reads every two weeks, and do the damn calculations myself.

So , theres only one thing for it, I;ve contacted the Energy Ombudsman in the hope they can help clarify matters to Scottish Power.

As soon as my fixed price plan is over, I'll be leaving and never going back.