We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Energy

Archives for August 2014

Energy prices - think i'm paying over the odds
So looking at saving some ££ on gas & electricity (pre-pay). We are on a BG std tariff. Current: 1.82/week standing charge (26p per day) 13.21/kwh Don't know usage, but we spend about £30 per month electricity. So £30 - £7.80/month standing charge = £22.20 usage. Divided by cost/kwh = 168kwh/month usage. So looking at a…
Time limit on Utilities' debt recovery?
I have a outstanding debt with Scottish Power from a previous account at a previous address which was never billed. The question is: does this debt stay around forever, or is there a time limit on back-billing? Is this simply the 12-month limit, or is there more to it?
How Long When Switching Energy?
Hi how long does it take when switching electricity? My fixed deal with SP comes to an end in October. Is it usually 3 weeks? Appreciate any help Thx
nPower - Need an account to get my preferred supplier?
Afternoon. I recently moved and let my supplier know i wanted to carry on with them. They were happy with that, told me when my direct debit would start and advised me I should get a bill 'to the occupier' which I can pay. Fair enough, I thought. nPower have raised an objection now, meaning the transfer has been cancelled.…
Need to vent about npower
npower have to be the most frustrating company I've ever dealt with. I haven't had a bill since November 12. I've had an open complaint with them that is still unresolved since May 13. I've had to contact them on 10 occasions to chase it up or when they haven't taken my direct debit. I finally moved supplier on 3rd July…
500% Rise in EOn Direct Debit
After a few years of paying a manageable monthly DD of £34 pcm (and often getting a refund as we were so much in credit) we recently received a letter from Eon that our Electricity DD was rising to just over £200pcm. Shocked - I checked the meter and went back through the readings on the bill thinking it was a…
Co-op Energy: Submitting readings online
Are there any co-op customers out there? I'm in the process of switching and received the email requesting meter readings for the switch. Logged on to the website but there is nowhere I can see to enter the readings. I can see the text that says enter your readings below. I can see the button to submit the readings. I…
Problems with your energy bills? Maybe I can help
This is my first thread and as you can maybe guess by my username I work in the energy industry. My area of expertise is billing/SAP/IS-U. Most of the big six use these are their main billing systems. I hope l can provide advice about any account/billing issues you may have with your energy supplier. Being on the receiving…
All electric house. Poor EPC rating and no heating. Help!
We just bought a 3 bed 1970 built townhouse in London that has no gas supplied to the entire cul-de-sac. Most of the other houses in the development rely on original electric underfloor heating installed in the concrete floors when they were originally built. Our electrician has discovered this is beyond repair (it was…
British Gas free loft insulation
I saw the advert on this site for the free loft insulation and £50 gift voucher, so filled in the form for British Gas to call me. They gave me a survey date of 4th November (they must be busy). There is already loft insulation up there, but it's pretty old and not very thick. Will they just cover the old insulation with…
Appalling service from Ovo - avoid
After changing to Ovo because of their high customer service rating on this forum I think I should flag to the community that all is not as rosy as made out. Ovo initially messed up our switchover date, and as a result of their delay then supplied our old provider with a grossly incorrect estimated reading. I'm now £20 out…
Temporarily stopping gas supply and metre
I have dry rot growing in my hallway and this is where the gas metre is. To get the rot removed and treated, the joists and floorboards will be replaced, the plaster hacked off and redone, and the brick walls treated with fungicide. The specialist company that will be doing the work said that I have to get all pipes and…
Solar PV: energy supply and feed-in tariff from different suppliers?
I'd like to install solar PV, BUT I'm currently on a fixed price energy deal with a small supplier that doesn't offer a feed-in tariff. I've heard that in principle one can have energy supply and feed-in tariff from different suppliers, but only if the feed-in supplier agrees to it. Has anyone actually done this, or know…
Buchanan Clark and Wells
Hi all, I know there is lots on this forum about this particular debt collection agency but I just wanted some advice after I explain the situation. When I moved into my new house in December 2013 I immediately switched from Scottish Power to EDF. I gave Scottish Power the final meter readings and was told everything would…
Scottish Power =Useless
Switched from SP to NPower almost 5 months ago and because NP used the wrong final readings, Sp kept sending me an estimated final bill.Despite giving SP the correct readings myself, they continued to send an incorrect bill.Eventually, after some 4 months wrangling they accepted my final readings and sent me an email…
Npower billing, and dreadful customer service
This is our story: On the 7th March we received a bill - our first EVER bill since moving to the property 2 years prior. The bill was far higher than the projected. We had been advised when we joined npower to pay £50 direct debit and this would be more than enough to cover energy in our pokey little 2 bed house. To make…
Another NPower Urgent help needed
I have been with Npower for about 15 years and have recently in the last 3 years started having issues. Every February for the past 3 years they stop taking direct debit payments from my account. This also falls in line with when they send me a bill. I always give them meter readings online, over the phone and letting the…
When to switch for highest £ switching offfers
Hey all, has anyone worked out if the main energy companies (npower / SSE / ScottishPower / EDF etc) tend to get keener on cashback at any particular time of year via the usual sites -quidco etc I've got one tie-in coming to an end but am aware september seems to be a big month for people moving house (clear of Xmas and…
Ways to "go green"?
I would really like to try and have an "eco" lifestyle as much as I reasonably can, but it seems to be very difficult! We're going to replace some of our more used bulbs for LEDs, but these are still very expensive. We have LEDs in our new kitchen as well as more efficient fridge/freezer, combi boiler, induction hob etc.…
why has my boiler stopped working??
Hi there, Just wanting some opinions please. My internal boiler flue was exposed during a long heavy spell of rain. The boiler then stopped working. The boiler is 16 years old. Would people think that it was the age of the boiler or water down the flue pipe that would cause my boiler to fail? Your opinions would be most…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Energy

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Energy

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free