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Views on First Utility performance
Hi What are peoples current opinion of whether First Utilities service standards are any good or not as i'm thinking of moving my dual fuel account to them from EDF, Thanks in anticipation
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Co-op Energy "Hikes" prices 2.4% blames Government
http://www.theguardian.com/money/2014/apr/24/co-op-electricity-price-rise http://www.telegraph.co.uk/finance/personalfinance/consumertips/household-bills/10785350/Co-operative-Energy-blames-government-as-it-raises-energy-prices-2.4-per-cent.html…
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In Credit With Ex Utility Provider
Back in December I switched energy provider from Npower to First utilities and just over a month ago I was emailed a final bill from Npower, which told me I was over £300 in credit. I left it a couple of weeks to see if anything arrived in my bank account, but nothing appeared, so I went on their website to see if they…
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Potterton Apollo 30
This may be a daft question but here goes. I have just moved into a new house and there is a combi boiler fitted. Model is Potterton Apollo 30 and is newly fitted. I just wondered if anyone knows the recommended settings for energy efficiency on your boiler. I am wanting to keep the house between 18-21 degrees of course to…
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Please help - Electric bill is huge! Average use?
Hi I'm trying to look into the average daily / monthly use for a 2 bed flat - young professionals. We have no gas only electricity. A lot of the forums that I've searched state the average for gas and electric, and mine seems high. However none show the average for only electric use. We are rarely in the house - but do…
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Cost of Gas installation
Hello, I'm in the process of having central heating fitted in my 2nd floor flat which only has electric storage heaters. The gas pipe runs up the outside of my building to within 12 inches of the wall below my kitchen window. It serves the two flats below me which already have gas installed. It seems a complicated process…
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Boiler replacement - ludicrous quote! Alternatives?
I own a small 1-bed flat that I rent out. The c15 year old combi gas boiler has just given out. It is the Ignition PCB and apparently the part isn't made any more so it's obsolete, and I need to replace the whole boiler. I've had the first quote, and it made my eyes bleed - £3400 plus vat, so around £4100. Facts are: Top…
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Massive Gas & Elec bill that is NOT correct and i can prove it
Hi everyone Im really stuck with my Gas and Elec provider EON, for the past 8 months they've been chasing me for a £1000+ bill, even though i have been paying £89 per month which should cover my expenditure. I have spent so much time on the phone with a relatively useful person in the "we promise to help our customers"…
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Help setting up electricity with eon
Just moved into a small 2 bed flat 11 april all electric, phoned eon to set up electricity and we ended up being on the phone for almost an hour and i still don't think i have what i wanted. I've just had a letter today saying we have agreed to make regular payments to my account. 1st payment of £89 is due on 1 May 2014 We…
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Compensation Package Advsie?
I was due to swap my electricity account over to BG last July 2013 however it has taken until today for it to finally transfer. A long story short, the first 3 months there were numerous promises, mis communications and technical errors from their side to transfer the account over. When initally request of the transfer…
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"Utility Investigation" - LCS are asking for our details.. should I?
Hi guys, Came home today to a letter addressed to the Occupier/Landlord. Opened it to find it's from some company called LCS "Credit Management Investigations" and it says: What I assume this is about, is the fact that we bought this house last year, and had E-On sending various letters to the "Occupier" since then chasing…
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cavity wall insulation
Hi, I had an EPC done in 2009 which suggested cavity wall insulation would be a good idea to increase my rating. Due to damp problems (condensation) because the wall is north facing/cold I now want to get this done. I have called british gas who somehow managed to see my EPC and told me they can't proceed because the EPC…
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PV panels - does this seem right?
We have free solar panels installed and due to having the wrong meter installed initially (anti tamper meter apparently)the energy we were exporting was being charged back to us. This was 'resolved' with the installation of a new meter and BG refunded us £300.00. Apparently it is estimated that around 60% of the energy…
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Cooperative Energy
Hi Looking for some advice signed up for co-op energy fixed price contract about 3 months ago. Meant to be fixed until July 2015 and my initial welcome pack says as much. However got an email today saying that due to limited availability was going to end on 30th April 2014 and got 48 hours to choose my new tariff. Are they…
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Free Boiler Question
Hi, Can anyone help with a query regarding the free boiler schemes? My uncle has recently told me that he got a free boiler and recommended that i look into it for my mum and dad who are now both retired. All the schemes i have seen seem to mention it as a replacement scheme, but my mum and dad haven't got one to start…
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Should I have trickle vents?
I'm in a 2nd floor flat. My old UPVc windows are dead and I'm replacing all of them. The flat has south facing windows and is generally very warm (Boiling in summer). However, the bedroom (which is on the end of the building, and we don't have cavity wall insulation), can get cold at night. There's an additional problem in…
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Flow Energy log in issues
Hi everyone, I have switched to Flow Energy at the end of 2013. We are in April 2014 and I have never been able to log in onto my online account. No-one at Flow energy seems able to help me as they don't understand what's wrong and they suggest I sort the problem out!!!! I would like to know if anyone here has experienced…
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Eon - paying £35+ per week for electric - help!
I have been with Eon for Gas & electric for around 15 years & have always had pre payment meters for both. Gas is great with us paying around £5 - £10 a week. But the electric is another matter! In November last year we got talking to a group of people at our local pub quiz night about energy prices & what everyone pays &…
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EDF final bill
Has anyone recent experience of a closing bill from EDF?? Do they split the existing account credit and calculate the final bills for electricity and gas seperately? I'm interested because a previous supplier (Scottish Power) did with the result that I was in credit for one and debit for the other-and they insisted that I…
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Can't switch!
Hi. I moved to rented accommodation in October 2013. The property was unoccupied for the previous 12 months and has only electric storage heaters with a complex meter which can take Economy 7 and Economy 10 (purely for the storage heaters). The electricity supplier is npower but when I registered with them they told me…
