Flow Energy log in issues

Serafine

Hi everyone,
I have switched to Flow Energy at the end of 2013. We are in April 2014 and I have never been able to log in onto my online account. No-one at Flow energy seems able to help me as they don't understand what's wrong and they suggest I sort the problem out!!!! I would like to know if anyone here has experienced the same issue and how you sorted it out.
Thanks a lot.

Biscuit_Tin

Serafine wrote: »

Hi everyone,
I have switched to Flow Energy at the end of 2013. We are in April 2014 and I have never been able to log in onto my online account. No-one at Flow energy seems able to help me as they don't understand what's wrong and they suggest I sort the problem out!!!! I would like to know if anyone here has experienced the same issue and how you sorted it out.
Thanks a lot.

If Flow Energy are suggesting that you need to sort the problem out, that probably means they think it's happening your end.

The fact all other customers have not reported the same issue, again suggests the issue is your end.

So sort it out.

Serafine

But they admitted themselves there has been a few other cases! I have tried resetting my password, changing browser, even asked our IT team at work, nothing has worked. I have double checked they hold all the right information about me and they do. But thanks anyway.

pooch

Serafine wrote: »

But they admitted themselves there has been a few other cases! I have tried resetting my password, changing browser, even asked our IT team at work, nothing has worked. I have double checked they hold all the right information about me and they do. But thanks anyway.

So presumably the other customers sorted out the issue themselves.

:cool:

I doubt yout IT team at work will sort out your own computing issues, or make any changes to their own IT system just to allow you to carry out personal tranbsactions via it (as the case may be)

Perhaps you'll have to rely on Currys/PC world to sort out your issues :eek: