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New First Utility Customer
I was a bit nervous about switching from EDF as I have been with them for a few years and have been happy with the service and in light of negative comments about FU. But, I am a low user so paying the fixed daily charges with EDF was getting a bit silly. I made my first phone call to FU customer services as I had a couple…
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Switching from Southern Electric discount tariff
My present supplier for both gas & electric is Southern Electric. The discount tariff I'm on ends tomorrow & they would revert me to a standard tariff. I've already set in motion to change supplier. But, so I thought, the supplier I'm with was bound to continue to supply at the discount tariff until the transfer is…
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Can i make a complaint ABOUT the obudsman for energy?
Hi, 7 weeks ago I signed and returned my complaint form to the ombudsman services for energy. I had previously sent all evidence of my complaint about my energy supplier and they agreed to investigate my complaint. I phoned on week 5 for an update was told my case hadn't moved to the next stage yet, but she would email her…
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Eon chasing incorrect bill for previous property
I sold my property in December 2013, having moved out two months earlier. The gas and electricity were still connected but very little used in the interim. Both accounts were with Eon. I made numerous calls to them between October and December, informing them of the move, unfortunately as there was so much going on (house…
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Switching from NPower to EDF
We changed from NPower to EDF Oct 2013 with Cheap Energy Club. The Electricity switched fine but we had a problem with the Gas switch up until a couple of months ago (around Feb 2014). EDF have now billed us fully but NPower are still holding on to around £600 of our money! The account has been closed with them and we have…
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Npower again: how much is my time worth?
As a low user with solar panels I recently moved from Npower to Ebico for both fuels. Today the final bills from npower dropped on the mat. I opened the gas bill (incidentally the first I've had from them in my 8 month occupancy), checked the figures and went online to pay it as I'd like to finish my relationship with the…
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The Billing Code -Time limits for issuing a final bill?
Does anyone know where I can get a full copy of the Billing Code for switching energy suppliers? I've searched ofgem's website & googled away but not found anything. I was wondering whether it says anything about a reasonable time for issuing a final bill after switching supplier. Here's my 'Scottish Power Saga' so far (no…
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EDF total scam
I'm having a right to do with CS, my bill for gas and electric has soared due to their mistake, I'm fuming they took nearly £300 pound out last week and left me in debt, so couldn't feed my son who's disabled, so got them on the phone after more than 25mins on hold!! Get told as a good will gesture they'll refund the money…
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Gas & electricity average monthly bills
Hi all, Apologies if there is another thread somewhere but I can't find it. How much do people pay each month for gas and electric? We are a couple, no children moving to a 3 bed semi detached house in wales. We work full time during the day. The house has had new double glazed windows recently fitted and a new boiler…
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SSE Christmas Compensation
We were one of the thousands of unfortunates who were without power over Christmas last year. We filled in and sent our compensation request just after the 27th December and for two months recieved regular calls to say thanks for the claim, we are woring towards rectification of this, but please be patient, you do not need…
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New house, 10 mnths no bill, can we swap?
Hello! We moved in to a new house 10 months ago. We have sent pics of our meters, waited in ALL DAY several times, actually had the engineer man in to read our meter-6 months ago, sent updates, sent readings, sent emails to CEO, complaints, named account managers, spoken to them tens of times yada yada and STILL have no…
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Newark by election
oops wrong board ignore
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Water companies
I missed a payment on my payment plan - I'm not disputing I owe the money nor am I disputing that it was my fault - I simply forgot to make the payment. The schedule is every two weeks to match my ESA payment. I received a 'red' letter reminder dated the 14th on the 16th of this month and promptly paid the outstanding…
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Cheap Energy Club switch EDF to Ovo
Hi all first time post to the MSE forums and looking for a bit of advice. I used the Cheap Energy Club in late-ish March to start a switch from EDF blue Apr 2014 to Ovo. I've still not heard anything from Ovo and until last week was reassured by the Energy Club's FAQs which said not to worry and not to be surprised if the…
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EDF Confusion
Have been on dual fuel April 2014 Blue + Price Promise which ends this week. Signed up for EDF successor June 2015 Blue + Price Promise some weeks ago and this will kick in on 1 May. However, on latest bill EDF are saying they now have an August 2015 Blue + Price Promise ! Should we change to this even before the June 2015…
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Business Tariffs for Communal areas rip-off!
Surely there's a campaign here Martin Lewis?! Like many people up and down the land I'm sure, I live in flat within a converted house. There are 4 flats in total. All four 'domestic' flats share a communal hallway for which we are told it is standard practice that a business tariff will be charged for the 'Landlords'…
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NPower - Late Payment mark on Credit Record for Direct Debits
Hi all This month I checked my credit record with Noddle & Experian to discover NPower have put a "Late Payment" mark against this month’s report (April). My credit rating has now gone from being "Good" to "Poor". As my Electricity & Gas bills are paid to NPower by Direct Debit I was confused how this could happen. I…
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Moving House - Gas
Hi, I'm moving into my new house this weekend. I am currently on an electricity only tariff (I have economy 7 heating) that I will just cancel when I leave, It has a £5 cancellation fee so that no problem. The property I'm moving to is gas heating. I thought that I could just move in on the day contact whoever the previous…
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Electricity Bill Madness
My partner and I live in a rented two bedroom bungalow and are out most of the day at work but have been having problems for the last couple of years with our electricity bill and are now completely stuck with what to do next. The property is electricity only and is heated with electric wall mounted radiators which we know…
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Solar Panels
Please. I need some advice on GEA, a government funded solar panel installler. Green Energy company! Seems too good to be true...
