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Scottish Power pre pay!
Recently changed from Scottish Power to Eon, pre pay meters for gas and electric. Gas fine as we had almost run out of credit when new card arrived so credited new Eon card, received a bill from Scottish Power for 39p. Electric I top up monthly and there was alot of credit. You are advised to wait until credit gone or you…
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New Homeowner
Hi, we have just had confirmation that our application for buying a house has been accepted. I have had a look at energy websites for quotationa but they all want to know current supplier and previous usage etc which I don't know! is there a simple way of doing this? what should I be paying? its a 2 bedroom terraced house.…
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Gas & Electricity
I have switched! This is the first time in my life i have switched, i hope it works out ok. :)
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British Gas complaint
On their website it is possible to click on a complaint button but that just takes you back to the enquiries email. Anyway for the second time in a few months BG has deducted money from my account without informing me. Is this usual. I am overseas at present as BG know and no energy is being used or has been used at my…
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Meter change blues
Long story warning ! Eon gas engineer came at 8.30 – there was initial confusion regarding the meter, he said he was putting a pre payment card meter in . I stated that was incorrect and he was due to put a proper meter in and take the card meter out.( our previous tenant had changed meters to pre payment card meters.) I…
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ebico / edf economy 7
Is it possible to switch to Ebico or EDF normal tariff without changing the meter, or does it depend on the house? The occupants of this property are currently with BG on economy 7 but don't use it optimally and can't be bothered to, so a normal tariff would be better. After 3 years I finally convinced them to consider…
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switching suppliers solar panel owners
I have solar panels and am registered with EDF for the feed in tariff. Can I switch my supplier for my electricity bills?
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New Heating System - need advice
Hi everyone. I'm here looking for a bit of advice on behalf of my 80 yr old father. He lives in a 3 bedroomed semi (local authority) with one of my brothers (who's not capable of sorting any of this out). Mum passed away in December and she usually dealt with all this stuff but since her death its now down to me. The…
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Grants for Radiator/Room Thermostats?
Hi, I'm looking at putting these into every room in the house:- http://www.conrad-uk.com/ce/en/product/570055/FHT-8-Wireless-Heating-Control-Set I've already got two and it made a real difference. The two rooms used to be either very cold or very hot. I couldnt seem to get the radiator valve (trv) on the correct number.…
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PAYG meter to Monthly Direct Debit
I am currently paying around £120-£150 a month on gas to heat the 3 bedroom house I am have just moved in to, I don't know if the tariff is just high or there is a fault but I have mentioned this to the landlord and asked if the cost of switching to a monthly meter would be covered by him or not. He is sending someone out…
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2 year problem with N power plz help!!
Hi all im new to this so please be kind! lol i moved in to my house 2 years ago yesterday, previous tenant was with NPower for gas, i called them to change it to my name they said they no longer supplied it. I changed to another company but was switched back to NPower without being informed. Basically no matter how many…
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eon refunds
Great so i moved from eon last year and today i get a phone call asking me from £58 apparently the refunded me twice. It's not my fault that that happened. Now i have just moved and i am completely strapped from cash right now. I hadn't realised i had been refunded twice. The second refund occurred in November and they…
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Should I move the thermostat or is there another option
Hi Our thermostat is in the hall which is open plan with the upstairs and kitchen. It is significantly colder in the hall than the lounge when the door is shut. Yesterday I turned the thermostat down to 20 but the temperature of the lounge was 25. That evening I was sitting roasting in a summer top! I don't want to turn…
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Not the MSE News: npower profits up, months after hiking prices
I'm not sure why this news, which originally broke yesterday, has not been mentioned by the MSE team yet? Profits at npower for 2012 were up 25% at £390 million, compared to £313 million in 2011. It lost 70,000 customers last year and hiked remaining customers variable tariffs an average of about 9%.…
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Upgrading old timer on old boiler (plus any advice on any boiler replacement grants?)
Hi everyone, Our boiler is very old (Glowworm FuelSaver MKII) and so is the heating and hot water timer (Landis & Gyr). The timer is very clunky and I was wondering if it was an easy thing that I could upgrade myself. I unscrewed it from the wall and it came off as one whole unit leaving just the contacts on the wall. This…
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E-on Pre Payment
I had a pre-payment gas meter installed 7th February due to having a debt that I couldnt clear. As it is I am about to go bankrupt and this debt will be included in the bankruptcy so my my balance will be back to nil. When i asked E-on about the cost of the gas per unit they told me that it wouldnt be more than a standard…
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Slightly ridiculous query over gas bill...
Morning all, I've just received our first full month's utility bill when someone has been living in the house. I just wanted a general opinion on whether or not it seems high. Gas came in at £180 - this is for a four double bedroom house, 100 years old, only partially double glazed with no carpets (all exposed…
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Help Please - BG Refuse Credit Meter
Hello, Apologies firstly if I am duplicating another thread but I couldn't find one addressing this question. My partner and I purchased our first property on Dec 3rd 2012. Electricity is supplied by BG on a credit meter. Gas is also from BG but on a pre-payment meter. My other half put each of these accounts in her name.…
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Free solar panels?
Hi my father has just paid £12000 for a 4kw system, my question is are free solar systems still available and are they worth it? I cant afford to buy a system but if it was free and I got free electric in the day it could be worth it for me. what are your thoughts? Keith
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Take a survey after every call ....
It seems that every time I call a utility or call centre I am always asked to spend a few more minutes on the phone awarding marks out of 10 for the manner in which the call was dealt. This is getting really out of hand. I took a call this evening from NPower (had called earlier to query my bill) - the pleasant girl…
