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Cannot decipher Scottish Power products on their website
Hi, We are currently a Scottish Power Online Energy Saver 7 (no standing charge) customer. The comparison web sites suggest that we would do better to stick with Scottish Power but transfer to the Online Energy Saver 16 (standing charge) tariff. This would be straightforward to do online if only I could link the product…
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Prepayment meter key misbehaving to my benefit
Hi, I've tried doing a forum search for this but with no success. I have an electricity prepayment meter in my new flat (as the previous tenant had problems with her bills). I have been using the key for a few weeks. Yesterday I bought £10 credit at the newsagent, but when I put the key in the meter nothing happened. So I…
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Immersion heater question?
Hi.....Am on Economy 7, [storage heaters, etc]...with hot water supplied via tank, with single immersion element....plus a timer...and in rented house. Recently, the hot water tank was replaced following demise of old heater element....tank/heater had been previously 'bodged'....unable to effect repair...[I agreed with…
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EDF lack of communication re online meter readings and billing
I've been with EDF for some years now - and had generally been satisfied with their service. However their new website is worse than useless! In the past, I've submitted meter readings online whenever requested. The request for meter readings used to come by post (sometimes together with an esimated bill) and I would then…
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Housemate cranked heat up to 31 for hours, much difference on consumption?
Hi, last night I went out for around 5 hours and came back to a hothouse! My housemate had put the heating on but cranked the thermostat in the hall up to 31 degrees! Phew! I am guessing with the heating not kicking in as the thermostat was on 20 and it was already 20 in the hallway she just cranked it up to the max!…
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Can British Gas back date charges by 3 years???
Hi all, I've just had an interesting conversation with British Gas. They claim although they regulary take readings from my gas meter and adjust the monthly direct debit to compensate for any movements in usage, that the meter was faulty. Consequently, they have readjusted the last 3 years bills to create a debit balance…
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switching query
I am trying to help someone save a few bob by switching - they can get a better deal on the comparison site - but not sure if they will be penalised by eon for switching as they do not know when their present contract runs from (!) - tried ringing eon to ask but been on hold for twenty minutes while typing this on an 0845…
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Eon - Problem with bill frequency
I have a little problem with my bill frequency, i tried calling Eon about it but never really got a answer, so hopefully i can get alittle help from someone. Ok i had a similar problem 3months back but that's been sorted, so will take it from there. I like to pay quarterly as it's alot better for me when it comes to saving…
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MR16s & GU10s
A quick count puts the combined number of these energy hogs at 21 around my home and whilst they are cheap to buy and replace I cringe when they are on knowing how much power they use. Has anyone switched to LED variants, there are lots advertised on Fleabay and I could replace the lot for £50 at the cheap end of the…
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Meter problems? How do I tell?
I think I have a problem with my electric meter and wonder if anyone can advise. Briefly, our details are as follows: 1) we are 4 bed house with 2 adults. Only 1 bedroom in daily use. 2) appliances - 2 fridge freezers, dishwasher, elec oven, elec shower, washing machine and tumble drier. Latter used occasionally. 3) Aside…
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Solar Panels: Worth it or not?
Hi, just seeing if any people out there have solar panels on their homes? We are looking to take advantage of this environmentally friendly way of producing energy but we are having trouble deciding which is the best route to go down. Basically we two options; get the solar panels for free or pay for them. It seems like…
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British Gas: Does anyone think this is complicated?
British Gas do. What I have is an Economy 7 Meter, old style about 25 years old which records Low and Normal readings for night and day rate. However, I don't have an Economy 7 tariff. This isn't a problem as the two readings can be taken, added together and charged at a standard single rate tariff. Where the storage…
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BGas Confusing Comparison/calculator
I've tried using the BGas calculator but unless I'm being stupid, it couldn't be more confusing. Based on my last three month's usage multiplied by four to give a 'year's worth' (i know, clearly not representative as it was summer, but ok to get a feel for now...), it suggested a tariff with these amounts: £265.84 with Gas…
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edf still not given me a final bill 3 months after changing to Ovo
I switched from EDF dual fuel (economy 7) to Ovo mid July. EDF have sent me several identical letters to say they dispute the final readings I sent to Ovo, and are trying to negotiate with Ovo. After 2 months I rang EDF to say I was sure the readings were correct cos I did them myself. They refused to discuss it and said…
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npower bill query
hi need help trying to get my head around our electricty bill . We have paid npower 270 in monthly direct debits since feb this year. They have now sent us an email saying that we owe them £281 and our new monthly payment will be £187 !! . I phoned them and they were'nt helpful at all. I can't understand how we could use…
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Back billing sorted - how long to pay it back?
My service provider (after a number of months) has agreed to apply the back billing rule of one year to my gas bill, so a £2600 bill for 5 odd years is now down to £600. Success :D I am sure I have read somewhere that they have to give you up to 4 years interest free to pay this back, my problem being that a bill that was…
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Ofgem gets it wrong
The Ofgem recommendations on gas and electricity pricing are way wide of the mark. Low users will lose out very badly on the changes to the standard tariffs, as everybody on standard tariffs will have to pay standing charges. The utility companies have conned the regulators, as usual. Anyone with half a brain knows that…
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Help
ive just had a man from eon at my door, i explained i was changing over to them and getting the key and card pre payment meters for both my gas and electric as i do have a debit with them and want it paid of a.s.a.p he told me to ask for the track and save scheme which they have and it sounded great. he then also went on…
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suppliers change and remove prepay meter
hi my daughter and her husband have just brought a house that's got a prepay meter on and have been told by will they will have wait 12 months before it can be changed and it will cost them 60 after contacting EDF they said it would be 6 weeks and be free has anybody else had this, perhaps the house is blacklisted from the…
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Condensing boiler
Worcester Bosch website says: "Building regulations that have come into force since 1st April 2005 state that any replacement or new gas or oil boiler must be a condensing boiler. Rare exceptions can apply." Anyone know what the exceptions are? I'd be grateful to hear people's experiences of frozen condensate outlet last…
