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npower bill query
hi need help trying to get my head around our electricty bill . We have paid npower 270 in monthly direct debits since feb this year. They have now sent us an email saying that we owe them £281 and our new monthly payment will be £187 !! . I phoned them and they were'nt helpful at all. I can't understand how we could use so much electricity over mostly warmer months - infact the whole bill is only around £25 cheaper than our winter bill which as we all know was loads for all of us.Has anyone else had any problems or dealings with npower ? . We are on go save s economy 7 tariff
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Comments
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Welcome to the forum.
You don't say what type of property you occupy but to have an expenditure of £551(£270 + £281) for 8 months is certainly not high for a property on Economy 7 - especially as Feb this year was still mid-winter.0 -
Hi flower8
There could be a number of reasons why your direct debit payments have increased - do you want me to look into this for you? If so, just pop your account details in an email to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL] and I'll take a look.
Best wishes
Sally
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0
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