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First Utility are the Worst Utility
I cannot even begin to express my anger and frustration with First Utility. Posting on here resulted in them contacting me last time so I’m hoping something will result again. Last Christmas I decided to switch suppliers so I did an online comparison and First Utility came top. They were the best in pricing, they were…
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Should I switch when hoping to move in next 6mths?
I was looking at switching my electricity supplier as the deals showing on comparison sites are showing me a saving, however I am looking to move in the next 6 months (house going on market in January) so I didn't know what to do as all the savings assume you are there for the year. I only have electric, no gas. Please let…
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nPower Prepayment Meters - Forced to stay on them
Hi there, Don't know if anyone has any ideas on how we can tackle this. We joined Npower when we moved into our property last year and were forced to keep the existing prepayment meters that were in place. We were told that we could pay £60 for each meter to be paid which I think was grossly unfair given that these meters…
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E.On FixOnline 6 vs. SaveOnline 3
I'm thinking of switching from FixOnline 6 to SaveOnline 3. Does the pricing mentioned on the "Switch Your Product" page include the discounts mentioned or are the discount applied at the point of billing against the prices quoted. Basically, SaveOnline has lower prices but Fixonline has a high discount and am not sure if…
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EDF - Electicity Bill Back billing for 5 years!
EDF Energy have just informed me that they originally incorrectly set-up my account 5 years ago and have been charging the night rate and day rate the wrong way round since day 1. This is despite them taking meter readings directly over that period and despite me calling them to give telephone meter readings (giving the…
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New to UK living - without switching who is the best option?
I am moving to the UK from the US and I am setting up all our utilities in advance. Most of the discussion on this site is for the best deal if you are switching, but not if you are starting from scratch. Who is the best / cheapest option for gas and electricity if we are going straight to them without any switch…
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E-on pre-payment strangenes! any ideas?
Hi! About a year ago I moved into this new house and discovered I was inheritting a couple of pre-payment meters, both supplied through e-on. One of the first things I did after getting there was phone them to try and cancel-out any debt from the previous tennant, as things are real tight, and I didn't need that burden…
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Eon problems
I've been having ongoing problems with Eon for some time now over an outstanding bill. I have now moved to EDF but am having to pay £40 a month to clear the Eon debt (in the region of £850). It appears that back in 2008 Eon put a hold on my direct debit whilst my account was in dispute. As the Direct Debit was £70 a month…
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Electric pricing - can someone explain
Hi all, I have electric storage heaters and have been on domestic standard and restricted hours B tarrif with scottish hydro. I phoned scottish hydro to try to find a cheaper tarrif ( I was paying £164 per month). I was recommended to go with godirect 5 economy 7. I was quoted Rate 1 - first 364 units at 15.55p, then…
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Boiler/Hot Water Question
Sorry if this is in the wrong section, I'm not sure where it should be. We have an 'Ideal Classic' boiler in the kitchen and a Hot Water tank in the airing cupboard upstairs. We have a 'Drayton Tempus' central heating/hot water control panel in our kitchen. I am looking at ways to reduce my energy bills and at the moment I…
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npower gas calculation and seasonal weighting
Hi, My latest gas bill from npower charged me for 215 kWh at the higher rate where the billing period was 13/07/10 to 03/10/10 inclusive. Using the seasonal weighting figures I got from a link in another thread (MSE News: Npower to pay £70m in refunds after billing blunder) I calculated that I should only have been charged…
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SimplySwitch mis-selling
Hi Noticed simplyswitch are no longer listed on the main article... good! Clicked the links for amazon vouchers when switching at the weekend, completed the details and had no details about the vouchers at all. I queried it, and was told by simplyswitch that I had not clicked the correct link on the page to qualify. :mad:…
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Please help a switching virgin
I have never switched before .. I currently get my electric from Scottish Power and Gas from British Gas. I know I have probably been paying over the odds for a few years and I have now decided to act. I have had a look at various comparison sites and they all seem to tell me the same thing - I should save around £360 per…
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Isis solar
Hi just wondered if anyone has had solar panels fitted by Isis solar. We have been told our house seems ok subject to survey and contract. All feedback greatfully received. Thanks
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cheapest to use - gas or elec oven ?
I wonder if anyone can advise me on this ? Our gas oven has died and we need to buy a new one. which is cheapest to run , gas or elec ?
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Southern Electic paperless billing
I discovered at the end of last week that SE has changed its online billing system. I've received no notice and no e-mail notifying me of my new bill. Has anyone experienced the same problem?
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HELP!!! with NPOWER
Hi could anyone one help with an ongoing problem with Npower. over 18 months ago my Husband left a rented property when he came to move in with me before we got married earlier this year. he gave his final meter readings to Npower who have never supplied him with a final account bill. The problems have been there since the…
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confused with electric
hi all i need some help i moved out from my parents house a few months back, the property i have is all electric, im all new to getting the cheapest deal because ive been with EDF since ive moved in, there was a economy 7 meter in wich i has removed for a pre-payment meter only so i knew how much i was using and so i didnt…
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EDF - In Credit on both Gas and Elec
Hi all, bit of a newbie to the utilities scene having bought first house in October 2009. We currently pay our utilities on a duel fuel monthly Direct Debit. On both accounts we are now in credit and I am assuming we must be getting an annual review in the next week or so. I was hoping that we would get refunded on our…
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Been using wrong meter for gas readings. What next?
During the course of getting our boiler serviced today, the engineer discovered that we've been giving readings from the wrong meter. We've been in our flat for about 18 months, and I always suspected the meters were dodgy: bills the same even after we'd been away, meter spinning round even though nothing was on etc, but…
