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Energy

Archives for June 2009

How do I compare Essentials tariff on websites?
Hi, We're on the old British Gas Essentials tariff for both Gas and Electricity and are moving in a month. BG have said we can take the tariff with us, but obviously we want to check it's still the best deal for us. Only problem is it's not listed on comparison sites, so how can we check? It's not like they have 'insert my…
Meter reading experiment
We supply our gas/electric readings every 3 months and pay a "fixed" amount via DD. I simply don't understand how energy companies seem unable to comprehend the simple idea that I'm likely to use a lot more energy in winter than I am in summer. Consequently despite me giving them clear historical data of our consumption…
Giving a meter reading?
I get my duel fuel from southen electric, I get bills 2 times a year but pay by DD. If i was to give a meter reading 2 months before it is due will i get an updated statement straight away? The reason for me asking is because i owed them £300 but i would like to see what that figure has gone down to without phoning them.…
Another British Gas nightmare
No bill sent , only phone calls saying we owe a large amount of money for Electric used at a premises we left 3 years ago, have spoke to them on several occasions and were told that the current occupiers were liable, abit confused , now again phone calls , its never ending, who do you turn to to stop being harrased ! It…
any gas/electric companies with online meter reading/bill payment
i'm currently with southern electric who only generate a bill every 3 months. i like to keep up to date and pay at the end of each month which means a phone call, waiting on hold, confirming details and reading out my card information every time. just wondering if any other companies make it easier to pay monthly and do…
economy 7 mix up
I think that my electricity supplier has mixed up the readings on my meter to my advantage!. The question is if I change suppliers and then tell the new supplier would they contact the old supplier.? The fault does not appear to be with the meter but somehow the readings that are taken by the meter reader are swopping…
New house - should I switch?
Hi all - please reply if you have any advice... I have just moved into a new terraced house. I rang up British Gas (the current suppliers for Gas and Elec) straight away to give them opening meter readings etc, and will be switching straight away to a different (i.e. hopefully cheaper) supplier, I'll be going for direct…
2 and a half year old bill
I;ve just been on the phone to British Gas about a bill from 2 1/2 year ago that I didn't know anything about. It's from a previous house that I move out of because it'd been bought up by the council for demolition. As far as I know the council boarded it up within a few days of me moving out. BG said I didn't get a bill…
British gas - do you think we have a leg to stand on?
Hi I am wondering if anyone here has experienced the same issue as we have, regarding a final electricity bill from British Gas...... Basically, we moved out of our last rented house on the 31st December 2008. We had previously recieved a bill on the 10th December 08 which was fine, we had given them the meter reading for…
Energy firms told to improve complaints processes
This thread is to discuss the following news story: Energy firms told to improve complaints processes
Key Meter Technical Q
Hi All, New to this but I'm hoping someone out there may be able to help! I have a key meter for my electricity with E.ON - I went to top it up yesterday and it refused to read my key - I spoke to E.ON who said I needed a new key and gave me a registration number. Needless to say this didn't work and I've had 4 different…
Not sure if I'm paying too much for electric?
This is my first post, but have been reading for a while. I've finally gotten around to giving nPower a meter reading for our electric, six months after we first moved in, due to the fact that I have been waiting this long to get the key off the landlord to access the meter in the hallway (it's a shared block of…
npower advise to cancel dd
I called npower to have my monthly direct debit increased for gas and electricity. They accidentally increased the gas payment only and re-assessed my electricity meaning my direct debit is now far too high. They've said that it is too late to amend for the July payment as it is requested 7 days in advance but if I cancel…
gas & electric card meters
hi can anyone help my mum has both gas and electric card meters but has now switched to paying quarterly the thing is when she had her last readings it has shown that she was putting in far too much and that between the two meters she is now owed nearly £3000 but brittish gas are saying she is not entitled to any of it…
My current gas provider is objecting to me switching!
We moved lat July to an old property that had newly been converted to 4 separate houses, with new gas meters. While we were duely sent a new electricity bill, to the Occupier, we have never received a gas bill. We use the gas on a regular basis for heating, cooking and hot water. Despite numberous attempts to find out who…
Gas underchared now got huge bill
hi all, im new so please forgive me if this is in the wrong place. i have had something similar to other posts happen to me. i got a bill today for £2292! Scottish power have said that they have been under charging me since i moved in 5 years ago. its not a problem with the meter readings. i check my meter readings and…
E4B electricity
Hi. Was wondering if anyone knows who I might be able to complain to, other than administrators and Energy Ombudsman (who say they cannot help), in order to get my money back from E4B who went into liquidation last October. I used to pay for my electric monthly by direct debit and was in credit and am now owed a fair sum…
cashback british gas essentials tariff?
If I want to switch my electricity to british gas (ive already got gas with them) however, im not sure how i switch to essentials tariff on the cashback sites (essentials tariff) Gas tier 1 = 4.511 p/kwh tier 2 = 2.763 p/kwh Electricity tier 1 = 14.412 tier 2 = 7.885 slightly better than the standard ive been on for years…
British Gas Hung Up on me - Seriously annoyed
I am ex BG cust and just got cold called with the old "If we can save you money would you consider coming back to us" line. I wasn't too busy so thought I'd give them a go, despite having checked that EON is still the cheapest, and that if I was moving I would use Quidco etc. He went through the motions, then when I told…
£6000 for one quaters electricty - How?
I have recently become the live-in carer for an elderly gentleman who has had a stroke. One of the biggest things playing on his mind at the moment is his last quaters electricity bill - for an incredible £6000!!! Yes, that is SIX THOUSAND POUNDS!!!!! At the moment his niece is dealing with it & I haven't seen the bill,…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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