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Energy

Archives for June 2007

Battle with BG part 2
My mother received a very condecending letter yesterday explaing it was not their fault that her prepayment meter was in debt as these meters can not adjust themselves but she can go on a payment plan or they will forceably enter her home. I phoned them and was told it is Scottish Powers fault as they own the meter i.e…
Battle With Bg (long Story Sorry)
In Aug 06 my pensioner mother had her prepayment meter changed to a normal credit meter. At the time she checked on 2 occasions as to was their any oustanding balance either way on credit meter and was told no. By March 07 she still had not recieved an electricity bill. By end of March they apologised for not updating her…
Withdrawn charges
Hi there, does anyone know what the 'withdrawn charges' element on my Powergen bill might relate to?:confused: I had always assumed that it was the difference between an estimated bill and the actual meter reading. On my bill its previously been a comfortably high sum but this time its more than the total amount of the…
* Final bill on a prepayment meter? *
Hi there, I wonder if anyone has had a similar experience? :confused: I've been with Scottish power almost two years on prepayment and have recently switched over the EDF energy. Today I receive a final bill of £283! :eek::eek: So I call Scottish Power and we do a meter reading over the phone. The guy says all the readings…
Edf
I received an email and letter in the post about my DDs going up, this was received in plenty of time, mine was only an increase of £3 though. I would say that EDF did send them out, but I know letters sent via TNT are known to get delayed, other letters I receive via TNT are delayed quite often, was surprised this one was…
Changed Suppliers...now They're Charging Me For Meter!!!! Please Help?
Yes, capitals are hard to read and is shouting.
scottish power cancelled application
Really hacked off. Applied via energyhelpline to switch and came up with socttish power who I applied for. All fine but then got an emai for gas & elec today to say that they cancelled the application. No idea why...Have had problems with powerge in the past in that I thought that my account was settled and they sent me a…
Switching TO British Gas - can they do this?
Hello Switching from Scottish Power to British Gas. They came out cheaper on Electricity on energy helpline. I gave SP a final meter reading and they are going to send me a final bill based on that. They say they have given BG this reading for use as a start reading. BG are starting my supply using an 'estimated reading'…
BG really need to work on their customer service skills...
:D fortunately, I happen to know they read my email (because two reps rang me, back to back) but I still thought it was funny ;) But they definitely ignored the previous two emails and also the meter readings I submitted... by the way click have a problem with online meter readings... I'd never have guessed! By the way…
total newb
Hi guys, My gf and I are moving in together and its our first flat... Bills are not included... Whats the cheapest and best service for gas and electric? How long do they take to connect you? Please help Thanks in advance.. Cheers..
Problems with supposedly owing for gas & electric
I'm with Powergen for my electric on a meter. At one point I lost my card & had to use an emergency npower card for AGES before they sent me a new one. This was 3 years ago & Powergen still has me down as owing over a hundred pounds, I have been in contact with them over both email & phone & they still havbent claimed it…
Charged more due to Broken Meter
My Grandad has discovered that his electric meter is broken, though he's having it fixed this week he's been told that he's been charged "peak rate" for the past 3 months at least, it hasnt been going onto "off peak" at all. Can he claim any money back off his supplier & if so any advice on how to?
i owe alot out
i owe alot of money out to british gas and n power basically, i move into my house in august 2005, i keep up payments with british gas was all fine i had a baby in the following march i didnt get my tax credits till the spetember so money was very tight , we didnt pay british gas anything from march 06 till september o6…
Bills addressed to "the occupier"
YES. I lived in a house for 2 years where BG addressed the bills to the occupier. They didn't bother chasing us up because we paid the bills on time and gave them automated meter readings. There as one of my landlords' (different property) decided to try and not pay some of the utility bills when I moved out, the utility…
Scottish Power New Customer Problem - Warning
If Scottish Power has done this to you OP it is worth contacting energywatch and complaining about them. http://www.energywatch.org.uk/ Firstly for incorrectly informing you that National Grid Gas (formerly Transco) would share information like this and giving you the emergency number (it is the emergency number for a…
Gas provider problem
Thanks to both of you for your replies - very helpful. Will contact Transco as suggested.
EDF - Arrogant Customer services
The Customer service team at EDF are unhelpful and arrogant, I moved my current account to the Nationwide, but despite being told by Nationwide of this move they still claimed the DD on my old account which was rejected, They are now charging a higher rate for my Gas & Elec and have removed my DD discount. They say that…
Elec overpayment rebate
Hi there, we have just recieved our latest bill, and after much to-ing and fro-ing over the last fewe months, we have finally been told that we over paid by £451:eek: Our Econ 7 meter was broken and we were only being charged the high rate:eek: We are with Atlantic, and now our account is £451 in credit, what do you think…
Gas & Electricity Price protection 2010
I have seen article on switching gas and electricity supplier, but I am not sure if it would save me money! I am with British Gas for both and I signed up for Price Protection 2010 does anyone know if there are penalties etc if I were to change? Or if I would get a better price Sorry if this is wrong way of doing this!!
npower have changed my tariff prices yet again without telling me!

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