EDF - Arrogant Customer services

ami1972

The Customer service team at EDF are unhelpful and arrogant,

I moved my current account to the Nationwide, but despite being told by Nationwide of this move they still claimed the DD on my old account which was rejected, They are now charging a higher rate for my Gas & Elec and have removed my DD discount. They say that they would never make a mistake and refuse to contact Nationwide.

olly300

I suggest you put your complaint in writing, send the letter by recorded delivery and in the letter state you can prove that Nationwide sent them the information and say you want a written response to the issues raised within 28 days otherwise you will contact energywatch.

Once you get the issue resolved then vote with your feet and switch companies.

I had a problem with EDF a few years ago when I asked for a electricity bill because I was moving out of shared accommodation. This was after my flatmate was tricked into switching to EDF. The woman at the other end of the phone said "No" and cut me off so I complained to the regulator and EDF wrote of the electricity bill. (It was just under £40).

I changed bank accounts to Nationwide and a few companies stated that they would not accept the direct debit details unless I contacted them directly because of "security" reasons. One of these companies was Talk Talk who are not renowned for their customer service (I had to complain about them to OFCOM) however at no point did they pretend they didn't receive the information.