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Cancelling Return Request
I am currently selling selling some car logo cuff links on Ebay and I sent a buyer the wrong logo. I realised this as soon as they were posted and sent the buyer an apologetic message and promised to dispatch the correct ones the next day 1st class, which I duly did. Meanwhile, the buyer got the wrong item and they…
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where do I stand?
Hello, Can anyone please advise me on what to do ? I recently purchased a refurbished sofa from on company that sells on ebay. I paid for the sofa in full and an £80 delivery charge. I sold our old sofa and arranged delivery of our new sofa. I had to take a half day from work to sit in and wait for the delivery but got a…
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Ebay "Trader" Status
My son has had a stroke of luck. His place of work is being refurbished and, in preparation, it has been gutted. Prior to this he was told "If there's anything you want then take it, as it's all going to the tip". Being something of a Womble he filled several boxes with old items (which most people will not have heard of)…
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Help .. Advice needed - Buyer wants to back out
Advice please on how I resolve the issue of a buyer winning auction then post auction sending a request to cancel the transaction. Result - I have potentially lost the sale What options do I have? Do I open a dispute ? What can eBay do? Help please ...
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How to post a tablet computer
Hi I want to sell a 8" tablet, boxed through Ebay but not sure if i need to post it in a box or large jiffy bag. Would it be also worth taking out insurance when using Royal Mail? It will be sold for around £80 Thanks
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Sellers - PLEASE give measurements!
Interested in a ladies coat listed on Ebay. Described as "Medium", "Long". On the listing the seller says she'll answer any questions. I emailed to ask chest measurement and length in inches (or cms), plus a further question about the coat. Seller replied, sorry she's away and can't answer the questions. Medium & long mean…
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New to online selling
There are probably several threads about selling online but I thought I'd ask anyway. I'm new to selling online. I've never used Ebay, Gumtree or any other site before. I do however, have to sell some stuff like clothes and a few other things. How do I calculate postage? Do these auction sites charge to list stuff? Should…
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Seller blaming Christmas for delay
Just wondering if I am being unreasonable. I ordered a small item at the beginning of the week, posted 1st class on Tuesday with delivery being Thursday. It didn't arrive so contacted the seller today and just been told to wait longer because it is Christmas. I would have thought it was a bit early to be blaming Christmas…
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Ebay Spares/Repairs/Not Working
Hi there, I would appreciate some advice with regards to an Ebay transaction. Earlier this week I sold a games console as Spares/Repairs/Not working. I stated in the header not working, it was mentioned twice in the description also. I stated I had no idea what was wrong with it, wasn't sure if it was the console or the…
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Help please - ebay buyers address doesn't match postcode
Hi all, I had someone buy a BIN off me and I am just getting it ready to send and the buyers address doesn't seem to match their postcode. I have messaged the buyer and asked them to clarify if this is the case, but am wondering where I can go from here? They have no feedback, so I am guessing this is the first thing they…
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Worst ever 24 hours on eBay!
eBay is very much on the back burner at the moment. I've only got 5 BINs listed at the moment and in the last couple of weeks I've sold a few jigsaws by auction. But, even though I'm not doing much, this last 24 hours has turned into an eBay hell! This time last night, somebody left feedback for me. It was a positive…
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Parcel Force Prices
I was sent an item and it says Parcelforce on the package and sent Express24. The item cost less than £3 and weighed just 0.02kg. It's small (less than 12x12cm) and only mm thick (less than 5). Sent within the UK as far as I'm aware, seller appears to be UK based. Quote for Express24 with that weight is £16.49. I'm curious…
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EBay- How best to proceed ?
I have found an item I have been looking to buy for sometime. Unfortunately the listing ended a few weeks ago with the reserve price being unmet. I messaged the seller to see if he still had the item, was willing to sell it and at what price. My question is .. if we agree a price what should I do? Bit worried about using…
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Safe to send to a PO box?
I had a buyer in the USA win an item I had at auction. I sent the invoice, incorporating international postage. They messaged me telling me they had changed the shipping address and it's now in the UK and includes a PO box number. Is there any risk to dispatching to a PO box? The item is too large for a letterbox and will…
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RM 2nd class delivered in 8 hours!!??!!
This morning I posted a small parcel 2nd class at 11.30am. I have just got a feedback from him - that is just 8 hours after I posted. Would he have received it? Or was the feedback meant for some other item he has received? Dare I ask?
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£14 paypal chargeback fee ???
Just got the following email off paypal..... The buyer stated that they did not authorise this purchase. We did not receive the necessary documentation we requested from you, so we were unable to dispute this case with your buyer’s financial institution. Here are the case details: * Buyer's name: Ahmed XXXXXXX * Buyer's…
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in two minds, what to do
weve been doing our daughters bedroom up and I ordered a ready built shelf/peg type thing for the wall in their room. It was supposed to have been couriered on monday and arrive on wednesday.. on wednesday the seller emailed saying they didnt get the day off on monday so wernt able to post and would be posting weds/thurs…
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Why has my payment date and dispatch date change on ebay
Would anyone know why my payment date and dispatch date have changed on ebay. I paid for an item on the 4th of December and the seller marked it as dispatched on the 7th but when I checked ebay it's now showing I paid on the 9th of December and it was dispatched on the 9th. I've checked paypal and the payment went out on…
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Buyer buys separate items with different Argos codes
Buyer buys separate items with different Argos ecp codes What are the chances that if I bundle them together and put all the address labels on the outside with each ecp code, that Argos will mark them all as received / collected or.... will it just confuse them?
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eBay Buyer has opened INR, Hermes shows parcel delivered
So an item I've sent with Myhermes shows as being delivered, but the buyer opened a request (is that a case? I am guessing so) for Item Not Received. I understand I should win the case, due to tracking showing the parcel as delivered, but obviously I want to help my buyer out if the parcel hasn't arrived. I tried emailing…
