Help .. Advice needed - Buyer wants to back out

milton1970

Advice please on how I resolve the issue of a buyer winning auction then post auction sending a request to cancel the transaction.

Result - I have potentially lost the sale

What options do I have? Do I open a dispute ? What can eBay do?

Help please ...

campdave

milton1970 wrote: »

What can eBay do?

They can't force the buyer to pay for it, if that's what you're hoping.

Either agree to the cancellation or open a NPB after 2 days.

mrcol1000

You can accept it, offer a second chance offer and hopefully sell to the losing bidder (if you are happy with the price). You will get your final fees back for the cancelled sale. If the second chance offer was not taken up you would have to relist.

You could refuse and then open a case for not paid. That would go one of two ways. Either the buyer would not pay, you can then close the case. They would get a non paid strike, they can not leave feedback and you would get your fees back. You can then do a second chance or relist.

Or they could pay to close the unpaid case. They could then request a return when they get the item and/or claim it is not as described. You most likely would then have to pay for it to be returned and refund. They could just accept the item and keep it. Either way they can still leave feedback.

Its very difficult position. Personally I accept the cancellation, block the buyer and relist. People will tell you just to open a non paid case. However I personally do not think it is a good idea to force people to pay for something they do not want. Its not right but its a way to protect yourself.

mel48rose

I had this happen to me recently. It's so annoying :eek:

bxboards

I always open an Unpaid Item Case.

if you let them off the hook with a Cancellation, it will encourage them to do it again and again.

Some people suggest rolling over and Cancelling, but this is just kicking the can down the road for the next poor seller.

The more strikes they get, the fewer sellers they will be able to mess around in the future, so do your bit.

mrcol1000

bxboards wrote: »

I always open an Unpaid Item Case.

if you let them off the hook with a Cancellation, it will encourage them to do it again and again.

Some people suggest rolling over and Cancelling, but this is just kicking the can down the road for the next poor seller.

The more strikes they get, the fewer sellers they will be able to mess around in the future, so do your bit.

This is great until they pay for an item they do not want and then find a fault with the item. You then have to pay for a return. Protect your account and then protect others.

NectarCollector

for future transactions there is a setting in the sellers account part of the website when you are logged in where you can ask ebay to automatically open an unpaid item case after a minimum of 4 days. otherwise you will have to wait the number of days that were selected when you sold the item (I think it defaults to 30 days).

For now your best bet is probably to offer the next highest bidder if its an amount you would accept as a second chance offer

jeffuk

NectarCollector wrote: »

for future transactions there is a setting in the sellers account part of the website when you are logged in where you can ask ebay to automatically open an unpaid item case after a minimum of 4 days. otherwise you will have to wait the number of days that were selected when you sold the item (I think it defaults to 30 days).

For now your best bet is probably to offer the next highest bidder if its an amount you would accept as a second chance offer

Seller can open an unpaid item case after 48hrs, buyer then has 4 days to pay or get a strike.