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Test to avoid quarantine?
Hi everyone. After some advice. I work in a small company. With X3. One of the employees has been in Portugal for 2 weeks and is due back on Tuesday 11th August. Now I thought that he had to quarantine for 2 weeks but my employer and the employee in question is saying he is having a test which means he doesn't have to…
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Possible Quarantine from France
Hi, I have read that the 14 day Quarantine requirement with people returning from Belgium does not apply if you have only transited through Belgium by car & have not stopped and left the vehicle. Would the same rules apply if France is added to the non exempted countries if the driver travels to the UK by Eurotunnel? I…
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Trying to claim money back for unnused flight
I didn’t use my Ryanair flight on 2nd August To Tenerife due to FCO Advice. I’ve tried to contact Ryanair numerous times at high call costs on mobile and house phones with no luck whatsoever.My insurance will pay as I booked flights pre Covid but they need a no show letter from the airline. I cannot find the form to…
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Hoseasons hell
Anyone else had problems contacting Hoseasons? I filled in the form cancelling my holiday months ago (to incur no further costs) since then I’ve had no verification from them for this. I have tried to log in to my booking on their site which doesn’t work. Emailed with no reply. Messaged on Instagram and Facebook with no…
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Flexi furlough shifts?
Hi I work for a small company which furloughed most of us. I used to work Mon-thurs 8.45-5.15 & fri 8.45- 1.30. There is now talk of opening 8.00-8.00. Before it was 8.30-6. I've been offered 2- 5.30 tues and every other weds 2-5.30 which when business picks up will extend to 8pm & every other sat 9-2. I've explained to my…
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Clarification re Travel
Hi, Just after a clarification regarding visiting a relative and staying overnight: Person A - Single person household. Lives in a lockdown area. Person B - Singe person household, over 70 but no note from doctor about being vulnerable or needing to shield. Lives in an area outside current lockdowns. Both form a "Support…
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EasyJet - enforced flight change
Booked flights with EasyJet last September 2019 for June 2020. Original flight as cancelled so moved to September 2020 which cost an additional £100. So far total charge £400. September 2020 flights were cancelled so decided to give up this year and move flights to June 2021. Easily done, however the flights I moved to…
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Travel agent refused to cancel, Insurance refused to refund, Credit card refused chargeback
In October 2019 I booked a trip to South East Asia, due to depart on 17th March 2020. On 14th March Government issued advice against all non-essential travel. Vietnam and Cambodia borders had already been closed. Travel Agent refused to cancel the trip, said they were still able to offer all services and it wasn't their…
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Bannatynes gym membership
Hi there, wonder if you can help. On 6th May 2020 I emailed a cancellation form for my gym membership at Bannatynes. This was due to being pregnant at the time and also lockdown. At the time I received a bounce back email saying all staff were currently not in the office. I've now had contact from them requesting I…
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Village Hotels - Wont refund
Have a weekend booking for a stay at the St Davids hotel in September this year but as the Coronavirus is still around and due a 2nd wave, we do not want to risk going away for the weekend, it is supposed to be to celebrate anniversary. I have contacted the hotel and explained the situation and they have offered a rebook…
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Insurance not paying up because unusable credit offered
Hi, Was due to travel to the USA in March. Had a few excursions booked when I was there. Some cancelled (obviously) but offered me future credit to spend in 2020. It seems unlikely I will be using that. My insurer (LV) is refusing to pay as i have been offered credit. Do i have to wait until the credit offer expires -…
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Help needed to claim Travel Insurance for the holiday when we got stuck out of UK during lockdown
HiI need some advise and help in this please. I went on holiday with my family back in Feb and had a return booked in March. Due to Covid-19, the country we were holidaying, was put in lockdown. We tried to contact the travel agency through their website but got no response apart from automated emails. Their phone number…
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Money from Travel Agent
Dear Martin i booked a holiday flight to Bali via Kuala Lumpa with STA Travel and they refused to give a full refund saying we had to wait 2 years for our vouchers to be turned into cash. So, we rebooked from April to end July and flights were again cancelled. We tried to rebook (flights with Malaysia airlines to the value…
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Travel insurance
I bought travel insurance on 27th Mar to cover a trip to New York. I bought from Alpha insurance (through moneysupermarket.com). At the time of booking I fully read through the policy wording & their standard cancellation would have covered me for any cancellation based on government advice not to travel. I have just been…
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Will Package Holiday be cancelled if FCO advice does not change.
I booked a package holiday to the Maldives last year and am due to depart on 13th September 2020, at present the FCO are advising against travel to the Maldives, this means that any travel insurance we have whilst we are on Holiday is not valid, therefore if the FCO advice does not change between now and 13th September,…
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Annual Holiday insurance..HELP!
Hello I took out Annual holiday insurance last year (2019) before the pandemic. I booked a holiday to Spain this year, yes I was aware of the pandemic, however Spain was on the Safe destinations when I booked. (Now it is not) I booked with love holidays, I am flying with Ryanair and they are still flying, however my hotel…
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Furlough
Hi I have currently been receiving furlough payments from March until now which has been 80% of my wage. In September the government reduces their contribution to 70% and the employer pays 10%. Does anyone know if you would only work the 10% of your hours (pay from the employer) or can they ask you to work more hours? I…
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No self isolation required but employer saying must not work and with no pay.
Looking for some advice if anyone knows please. My wife is a nurse in the NHS and arrived back home from Spain early last week, at that time registered healthcare professionals were exempt from self isolation, therefore she doesn't need to self isolate. (Healthcare was removed from the exemptions by government later that…
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Flight refund
Hello all, Hoping someone may be able to shed a bit of light on our situation We had booked flights with a credit card and were due to fly to Australia via Hong Kong on 21st March, which we had to cancel due to the FCO advising against all but essential travel a few days before. We contacted the travel agent to cancel our…
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Furlough holidays and Bank Holidays
Hi This is my first post but I am sorry that it has more than one question! I hope someone maybe able to help. From the 1st April 2020 I have been on furlough on 80% wages as the company stated there was no work to keep me on. On the 1st April 2020 the company set on a new employee to do the exact same job role as myself…
