Trying to claim money back for unnused flight

sueperkin

I didn’t use my Ryanair flight on 2nd August To Tenerife due to FCO Advice. I’ve tried to contact Ryanair numerous times at high call costs on mobile and house phones with no luck whatsoever.My insurance will pay as I booked flights pre Covid but they need a no show letter from the airline. I cannot find the form to request this. Can you help at all. 

I am also still waiting for a refund from them for flights they cancelled back in May. 

Any advice would help as I seem to be reaching dead ends all the time. 

Many thanks

mandiesnackz

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.ryanair.com/doc/faqs/INSURANCE%20CONFIRMATION%20CANCELLATION_EN.pdf&ved=2ahUKEwiAgOfBr4rrAhXPSxUIHUBfDMkQFjALegQIAxAH&usg=AOvVaw3kld7n1IJhuVdpVLKTruJD

Thats a doc I found online for proof of cancelled flights 🙂

Caz3121

the OP implies that the flight was not cancelled, it operated but they chose not to travel so that doc is not relevant.
The information re no-show letters from their website is

Issuance of insurance "no show" letters

 To request an insurance “no show” letter for your unused flight(s) please contact us using out live web chat service, click here.

You can also email us using our Contact Form.

Alternatively you can call our call centre to speak with an agent.