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Coronavirus Board

Archives for August 2020

Ryanair "free rebookable flight" swizz
Hi all, I booked flights with Ryanair to fly to France in September. When booking the flight, they had an offer on which would allow you to rebook your flight for free before the end of the year if you needed to cancel or move it. I'm within the rebookable period for my flight, and when I go to look at options, the flights…
Group tour rights if country insists on uk arrivals quarantine
I thought i had everything covered when I booked a tour but now realise I can't see any MSE advice for tours if the country you're travelling to decides uk arrivals have to quarantine (eg for 14 days) thereby making the tour impossible to join. Also can't see any insurance which covers that eventuality.
SAS flight cancellation / delay (March 2020)
Hello,We were due to travel back to the UK from Japan via Copenhagen with SAS, departing from Japan on 16/03/20.While we were in Japan, SAS cancelled the original flight and we were rebooked on flights, departing from Japan on 17/03/20. We arrived in the UK 24 hours later than our original scheduled booking.SAS have…
Short Break To Guernsey - Never Again!
Booked last Feb to travel Sept 30th but Guernsey's quarantine rules prevent us going on a four day break Aurigny (owned by the same Guernsey Govt who's rules prevent our holiday) refuse a refund, saying the flight will be going so it's not applicable. Card company doesn't want to know because the services are being…
Barrhead Travel
Hi folks. I had a holiday booked for a group of 11 for a stag, which was due to fly out on the 6th June. I received an email to say my holiday was cancelled on the 30th April, with a statement saying I would receive a phone call to discuss if I would like a cash refund or vouchers. I never received that call. I tried…
Prom dress
My daughters prom has been cancelled due to Covid .I’ve paid a deposit of £270 with a remainder of £270 to pay. Am I entitled to a refund of the deposit ? Many thanks in advance. Sam
Ryanair
Still waiting for our Ryanair refund , please advice on our next steps .
Destination 2 - Cancellation policy 70% payment due after 43 days
After taking out a Ba American Express card to save miles from our wedding costs in 2019 we spent £400 on Amex card subscriptions and eventually saved air miles and got a partner ticket to go to Dubai - Business class for the first time ever. So we booked in November 2019 to go the following year. Followed by booking…
Centre Parcs Voucher
Hi - I was issued a credit voucher from Centre Parcs in Holland, after not being able to go on our holiday their in May. I don’t know if I should (or even could) have fought harder for a refund to my credit card instead of accepting a voucher, but anyway, this is what I now have. My question is - can the voucher be turned…
Bingos Bongo - Getting a refund
Prior to covid I had paid £140 for 6 tickets to attend a Bongos Bingo event in my local city. The event was cancelled and I received an email stating their policy was to give me a credit of £140 to use when the next event became a possibility. Clearly this may not happen anytime soon and I would prefer to have the money…
Furlough payment confusion - can anyone advise me please?
Dear MSE community, please could you advise me? I have gratefully been on furlough since 1st April, and was recalled from furlough as of 1st August. My place of work has always paid staff a month in arrears, and as there was no notification of any change to this I was expecting a final furlough payment on 24th August (for…
Party house booking problems
Hi just looking for advice regarding a party house booking. We booked a large holiday home for 15 people (15 different households) to celebrate a friend's birthday. The owner of the home has informed us we are not entitled to a refund of our deposit or to postpone our dates. They have said as the house can be split up into…
Do package holidays companies have to offer refund if FCO advises against travel?
As the title says really. We have a package holiday to France and now that the FCO advises against non-essential travel to France, should we be offered a refund? Would rather not go through the insurance route but suppose I may have to...
Ryanair creditcard chargeback - How long do you have to claim?
Re chargebacks does anyone know how long you can backdate an application? We booked flights december 2019 applied for cash refund for may flights in april and finally, just this week Ryanair decided to offer us vouchers instead (of course they would!!) but we want cash returned. Now down another rabbit hole with them, so…
Holiday help
Hope someone can help because im just confused with the correct process, and cant find advice for our circumstance anywhere. We booked a flight and hotel with lastminute.com in oct last year for a short break 4th to 7th sept in madrid this year. All parts of the booking are non refundable. We also took out a seperate…
Green Home Improvements
Our front door is not double glazed and draughty, Does the green home improvement grant cover this?. If so what would we need to do. Thank you
Can we travel to Spain?
What are the current rules and regulations?
Insurance - Do the old principles of subrogation still apply?
My Insurer is suggesting that I have a valid claim for my air fares to the USA on 30 September but before it will pay the claim I must check to see if my credit card company, travel agent or the airline would be prepared to pay the refund [unlikely because there were no cancellation rights attached to the purchase]. In my…
lastminute.com (Woes). Never Again.
Unfortunately; like an idiot (yes I am an idiot); decided to book a Holiday when (France) was back on the exemption list for travel. Decided to go on lastminute.com; found some cheap flights. Stipulated two different airlines (but why not right? they both do the same thing). Went to book.com, found a nice hotel and then…
Essential worker travel
I am an essential worker and work in Europe, when I finish my shift this week I have a connecting flight at schipol in The Netherlands. Do I have to go into quarantine on my return even if I do not leave the airport?

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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