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Coronavirus Board

Archives for August 2020

EasyJet: Exchange voucher for cash
Against my better I blinked under family pressure and took £400 in vouchers in April. Projecting forward I cannot see a way that they will be used and now understand that I have to book by next April. Then, if I can't take the flights, I run the risk of costs to change them and/or loss of all if they cannot be taken. Can…
EasyJet withdraws voucher offer
Hi everyone! At about 4.30 pm today Saturday 29 August 2020 I contacted easyJet about flights booked to Spain on 12 September and back on 26 September 2020. I was refused the option of a voucher to the value of the bookings made and could only re-book to another date up to the end of 2021. I told the person what was…
Outofoffice.com refusing refund for package holiday
Our package holiday in May was cancelled because of COVID. It is ATOL protected but they are offering only a voucher. I have tried chargeback but that was found in favour of the agent as they offered credit. Insurance claim was refused because it’s a package holiday and I’m legally entitled to a refund. I have sought…
Unreasonable changes to check in/out times
We’ve booked a ‘staycation’ and are due to travel to a holiday cottage in Wales a week today. This morning we have received an email to say our check in time has been changed from 3pm to 7pm and we will need to have vacated by 9am instead of 10.30am on the day of departure. We’re being told this is to accommodate…
Help? Corona and Help to Buy
Hi, Thank you for any help you can give - I understand this may be a horrible "wait and see" kind of situation. My boyfriend and I (First Time Buyers) excitedly entered into buying a new build property in the last 6 weeks and everything was going very well with reservation made, solicitors instructed, Help to Buy Equity…
UK staycation cancellation rights
Hi, we have recently paid up for a 4 night stay in a self catering lodge in the cotswolds for november but I am now concerned after seeing the recent "leaked" government report on winter that new lockdown measures (national or local) could come into force before then. My question is what are my cancellation rights in the…
Easy jet vouchers
hi my flight with easyjet was canceled so I thought I would do the decent thing and accept a voucher as I will book again for next year no voucher arrived and they released the flights but no vou her so I paid by credit card as they are cheep .put a claim in for a refund on my original flights and then 7 weeks later…
Carry on bag
Hi,can anyone say pls if Ryanair allow the one small free carry on bag/backpack still on the flight ?
Stubhub coupon rather than refund
I was due to attend an event in LA in March. It was postponed and eventually cancelled. I had purchased tickets on Stubhub and Ticketmaster to the same event. Stubhub were better seats. Ticketmaster refunded really early but Stubhub have only offered a 120% coupon this week. As I live in the UK how legal is that? I know…
Help please with refund for postponed event
I bought tickets to a local festival which was originally scheduled for May, obviously it could not go ahead so was pushed back to September, the council won’t let it go ahead so they have now postponed it until June 2021. I cannot make the new dates so have asked for a refund. They have stated that the tickets are non…
Teletext Holidays - Breaking their own Terms and Conditions and trying to run you out of time
I've been trying to find out what is happening with my holiday since the Spain Foreign Office advice came into effect. Some time ago. I rang and asked if we could cancel and were told until the holiday was cancelled we would face penalty charges. So to wait. I waited. I tried to call on many occasions and sat on hold for…
Australia July 2021
Last month we were due to go to Australia and managed to get a refund from the airline without issue. We are planning to go next year instead, July 2021. Some airlines like Singapore Airlines have started to put their prices up, and usually we book as soon as possible before the prices go up. I'm not sure, however, whether…
Help on holiday travel republic
Hi im have trouble contacting Travel republic i have tried writing, emailing them raised cutomer support questions to resolve my problem but no response, have been trying to canel my holiday since may and its now nearing the cut off time to cancel and im really concerned now i will loose all the money, the remainder of the…
Canaries at xmas
Can somebody please clear up a few things regarding a holiday we have booked for Xmas. It is to Gran Canaria, we booked just before lockdown, paid on a credit card, but it isn’t a package. We did it through a website called opodo and the flights are with Ryanair and the hotel accommodation direct with the hotel company.…
Planet/Iglu Cruises
There are 300 very angry holiday makers who have booked holidays with Iglu cruises and the company have not refunded them for cancelled holidays. This is what I have written to the CEO The global pandemic has had a devastating effect on the leisure industry in this country and thousands of holidays and flights have been…
NatWest closed our BBL account with no notice and removed all funds from business current account!!!
Hi Guys I have seen a lot of posts about this lately, and just recently my business has been added to the stats! 5 weeks ago our BBL account was closed with no warning, this had been active for a couple of months prior. Following this, a transaction appeared on our business current account with 'partial reversal' removing…
Airbnb host ignored messages and date change request, now we've lost deposit
We booked accommodation last year for Edinburgh this year (fringe festival). As Covid took hold we messaged the host early June to advise that the festival had been cancelled and enquire about our options. 3 weeks later she advised that we could cancel, I said that we like the place and would actually like to change dates,…
Is this right? And is it legal?
I have been on furlough since March and recently went through a redundancy process with my employer where I had to re-apply for my job as they had to reduce numbers. I was then told in a video call and by formal email letter that I had been successful and would be expected to return to work for 12 hours a week (ihad always…
Furlough employed, redundancy, new role
Hi everyone So I am currently employed with my current employer and been told may be facing redundancy and to keep feelers out for a new role. A new role has come up but redudancy may not be until October if not later. I've declined the new offer due to this but they have come back to me and said can still work for them…
Kiwi.com flights changed to earlier time
So I purchased 2 x return flights from BHX to ABZ with Kiwi.com on the flight times of my choosing which was great for collecting and returning the car rental at the airport. However, my flight times were brought changed by 11 hours (outbound was delayed 11 hours; inbound is now 11 hours earlier) which affects the…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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