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How can I get my cruise refund from Cruise 1st
Has anyone else got refunds from Cruise 1st? our cruise was meant to be 25th May 2020 and our £4100 payment has not been refunded. The vouchers I bought directly from the cruise company, MSC, were refunded the week after the cruise. I have had no information other than I will get my refund when they get their refund and it…
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Redundancy
Hi Can anybody advise. I am currently on furlough and have been for quite a few months. I received an email last week saying I am risk of redundancy. I just wanted to know if I could suggest that rather than making me redundant the company could keep me on furlough until October which would give me time to hopefully find…
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Majorca cancellations August
Ryanair are refusing to cancel the flight next week to Majorca therefore not refunding any money. This cannot be correct can it?
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Help with reclaiming holiday costs
I booked a package holiday with Travel Republic (TR) in December 2019 and paid a deposit by Debit Card, to travel to Spain in late September. Full balance is not due until 3rd August, but I paid the balance in full on a credit card in February 2020. In May I started to try to contact TR to cancel the holiday, but they have…
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Redundancy notice
Hi all I’ve recently been made redundant and have just received my payslip. My notice period has been calculated at the furlough rate, is this correct? The way I understood it was notice periods were to be paid at your full salary rate. Thanks in advance
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Banks not allowing new business accounts to be opened
Is anyone else having this problem? During Covid-19? We are not asking for a loan ... just a place to put new business funds! We have contacted all the high street banks ... including the bank that held our previous business account. Negative responses without a reason - although one bank said "you don't reach our…
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Furloughed agency worker holiday dispute
I am an agency worker that was furloughed, it was ended at the end of June. The agency are telling me I am not entitled to any accrued holidays. They have quoted a term in my employment contract as to why I am not entitled to holiday pay. The problem is that the quote they have used isn’t in my actual contract, it seems…
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KLM refund- not baggage
I had return flights booked with KLM for the beginning of June which were cancelled in May by KLM. After months of trying to get a cash refund rather than a voucher, I went through the resolver site recommended by MSE and am now (apparently) receiving one. They originally said it would be through in 2 weeks but it has been…
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Love Holiday cancelling hotel only
Hi all I am desperate .. so my Flight to Cyprus on 28th August has been cancelled by EasyJet ..had booked separate hotel booking with Love Holidays, on their web site states you should advise them immediately if your flight is cancelled by carrier via manage my booking, I have gone through every single Tab and cannot see…
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Cancellation of FE College trip in March due to Covid
My son was due to travel to Germany in March as part of a group organised by his FE college. The college booked it through a company called European Study Tours. The trip was cancelled due to COVID, and the college have tried to get their money back to reimburse us and approx 29 other parents. The college has told us…
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Employer has taken a 2nd week Annual Leave from me
My Employer has taken a second week from my Annual Leave without informing me and I only found out about this when I stumbled upon it. At the beginning of April we were all furloughed. My employer served me with a notice on 27/04/2020 stating they required me to take 1 week (5 days) Annual Leave for 11/05/2020 to…
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Job seekers
So the time has come for the first time in my life I am going to have to claim a benefit. A job I got offered fell through recently and now I need something. I am not eligible for anything so JSA is all I can get. Is anyone getting this already, is it straight forward? Is there any delay in getting the first payment as I…
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Overtime
Hi, Just looking for some advice ive been furloughed for 4 months and was put on 80% off my basic wage. I rely on ovetime each month to top my income and every month do minimum 40 hours overtime which was not taken into account during my furlough, making my furlogh amount more like 50%. Is there any help or advice on if i…
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Holiday insurance- Cant claim despite fco advising not to go!
Hi everyone, Just wondering if anyone else has had this issue with their insurance. Took holiday insurance out pre covid - FCO have now advised against travel to canary islands, due to go on Monday. Called my insurers ( cover to go ) and asked them where i stood on this as FCO have advised against. they said if easyjet…
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Airport parking refund query - advice please
I was booked to go to Spain mid April of this year. Flying from Southend to Alicante. I had booked airport parking through Travel Essentials on a non flexible booking. The flights were obviously cancelled at that time but I have been unable to claim a refund or even a voucher for future use for the £82 I had paid for the…
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VAT reduction for hospitality
I paid site fees in December 2019 for a non residential static caravan in advance which included the period covered by the reduction in VAT from 15 July 2020 to 12 January 2021. The site owners have told me that 1. they don't know if they can claim back the VAT being the difference between 20% that I have paid to them and…
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National Express Non Refundable Ticket
Alright peeps I have just found out at the start of the actual lockdown, 5 months ago my partner had booked some national express tickets (the non refundable ones) for the two off us to go some where.. But because of the lockdown the coach got cancelled.. And now she has said they are only offer her vouchers instead, not…
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Eurocamp
I can't fault them, I booked our holiday last year for a holiday in August this year. I paid our deposit of £99 and waited until we had to pay the final balance which was due 6 weeks before travel. At that point the air bridges hadn't been put into place so I cancelled the holiday. Eurocamp kindly moved the deposit to a…
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Help!
I’ve just given myself really bad anxiety and need some reassurance. I was suppose to fly to Rome with Ryanair on Sun 20th Sep and fly back on Sat 26th but they have emailed to say they’ve had to change our flights to Mon 21st to Fri 25th taking 2 days off our holiday. We had 3 options to accept the change, move the…
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Moved holiday from July to late August 2020, am I still covered on insurance If It is now cancelled?
We booked our flights, villa and travel insurance in September 2019 for beginning of July 2020. Our flights were cancelled due to Covid-19 and received a refund, but we managed to move the villa dates to end of August 2020 and booked flights with another airline. Now we are concerned, with the current situation with Spain,…
