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Used car faults from dealership within 6 months of purchase from used.
Hi - I bought a used BMW with 18,000 miles on it from a BMW dealership in Sept 2021. After a day it developed a check engine light issue - as the dealership I bought it from was 200 miles away they said to take it to my local BMW dealer for repair. The repair took 2-3weeks due to a software error, and a fix for the DPF…
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Shaw Academy - moving goalposts
Four years ago, I paid for a lifetime subscription to Shaw Academy, an online lesson portal, which included lifetime access to all their lessons, lesson plans and online certificates. I used it for a year or so then stopped, however, I now want to rekindle my interests and refresh on the course I did and a couple of…
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Purchased on OnBuy, seller bought product on Amazon
I avoid buying stuff from Amazon (don’t judge me) but in this instance I wanted to buy a toy that my son had seen at a friend’s house. I couldn’t find it anywhere I usually shop, and I checked the different options with Trust Pilot. OnBuy was significantly more expensive but seemed reputable. I paid using PayPal to process…
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A Pickle with Virgin Media..! How to negotiate..?
I'm with Virgin Media because I have to be. I live on a new-build estate, and the developer struck a deal with Virgin; as such, they're the only provider of phone/tv/broadband services. I'm being hit with the latest Virgin Media price increase. My contract is coming to an end in early April in any respect. How can I…
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Equipment delivered is a 2018 model.
I bought a NordicTrack s22i exercise bike (online, not direct from them), but the retailer has just delivered it and it is an old 2018 model. There were upgrades in 2019, 2020, and 2021. They have now said that they are only selling the 2018 model and I can either have £150 off or return it (at my own expense - it's huge…
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Facebook scam using Martin's name and image
@forumteam@moneysavingexpert.com An ad just popped up on my facebook page and it's obviously a scam. It has Martin's image along with something he's supposed to have said. I've reported it to FB and it seems to have disappeared now but this is just to alert everyone that this kind of thing is still happening. :( I'm sure…
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Zavvi - Returned items but not giving me a refund
Hi, I returned items to Zavvi in November and I have proof of posting, with the Royal Mail website confirming this was delivered to the correct address. I’ve now lost count of the number of messages I have sent asking for my refund. I said that I wanted to raise a complaint and then threatened to go to the ombudsman, but…
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Cancellation rights
I recently ordered a settee instore with a large national retailer. I was advised that delivery would be late January. I have since been told there will be a delay to delivery but not received a firm delivery date as yet. I have since discovered they have reduced the price of the same settee by 25%. I ordered it on a buy…
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Cancelled home repair cover policy
Hi ive cancelled my direct debit and tried to email the provider Your Repair to inform them several times. You couldn’t cancel it online and there was no help or advice on how to do this so I cancelled the direct debit (twice as they still tried to take it out). I got an email today saying they would be passing my unpaid…
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Hermes lost parcel, obfuscating compensation process.
I bought some jogging shoes online, cancelled the order, and bought them from another online store (ebay). They did not fit so I sent them back - to the first store using their returns process, which is provided by Hermes. Can Hermes devolve themselves of responsibility because I sent the shoes to the wrong place? Surely…
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Electrical item paid for repair but same item has broke again. Are we covered?
Hi, Before I go back to Siemens I would like to make sure I am stating the right thing to them as I feel we should not pay for another repair. Briefly in 2016 we bought a coffee machine (£1500) and have looked after it exceptionally well, always descaling and cleaning and only myself and my husband use it once or twice a…
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Ikea Mis sold Item
Hi all. Looking for some advice on an ongoing issue with Ikea regarding a mis sold item. We purchased an induction hob from ikea. It was ex display in the ‘bargain corner’ and was labelled as a specific model (item code) with specific features. After purchase we queried with ikea (over the phone and I have this confirmed…
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Faulty John Lewis Mattress
I bought a John Lewis mattress online in August 2021 £1599. It is from the same collection as my previous mattress (which I loved) so I believed it would be of the same quality. After a couple of months, a dip appeared in the middle. I had rotated the mattress as per the instructions. I had not flipped it as you are only…
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Standing charge for gas and electricity
Can anyone explain how an existing supplier can have different rates of standing order supply? If I stay on the current tariff it’s at one rate but if I take up their offer the standing charge escalates. Why? Shouldn’t there be some kind of regulation for all standing charges irrespective of supplier?
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Zanussi microwave oven combi won’t power up
My 1yr and 10 day old zanussi oven microwave combi oven has suddenly lost all power. No display or any functions, the warranty is a year so just out. considering the brand, price I didn’t expect this to break so soon, yes it’s got power to it and no fuses tripped as I’ve checked. should zanussi fix this? Should I go back…
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Received a fly tipping notice
I’ve received a notice to say I’ve been fly tipping! There’s several photos of the fly Tipped stuff, and one with a photo to show a parcel packet with my name and address on. The rubbish is over 30 miles away from where I live. I have had a parcel go missing through the Vinted website recently- they have provided a refund,…
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faulty shower
My shower leaked a year ago. The plumber came and tried to mend it but couldn't - said I needed a new shower, tray, enclosure, tiling. He supplied and fitted all of it. He wasn't very competent organising the job but I assumed he was a competent plumber ( all 10s on checkatrade) A year later the shower is leaking when used…
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Free cancellation hotel not honoured
Not to be too long winded but the basics of the issue are : 1) booked a hotel directly for a party of 10 people, 4 rooms between us. 2) Price paid as shown on the invoice was per person. 3) included in the price was "free cancellation cover" reading the small print there was no specific detail about "cancellation" I.e only…
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A prepacked whole salmon with 2.7kg label was actually a 1.65kg salmon
Dear fellow members, Hope you're doing well and healthy in current Covid climate. I bought a prepacked "Reduced" Whole Salmon today at Tesco Extra. The label was as below. I thought, Tesco Salmon was typically £15/kg, this pack was £7.20/kg. It was an absolute bargain and bought it immediately. When I reach home, I have a…
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GDPR Rules help
I own a mobile phone in my name but my step son uses it. He received a text from a short term loan company. I contacted them and they said that the number was against an account but it wasn’t in my name. My step sons father is a gambler and has stolen about 20K from my now wife when they were together. Based on that I’m…
