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Consumer Rights - Faulty parts has caused damage to our driveway
Approx 2 weeks ago we had our car serviced at a local dealer. The car has since been leaking diesel onto our 10 month old driveway. We notified the dealer and they collected the car for examination. They have advised us that the fuel filter they replaced seems to have been faulty causing the diesel leak. The tarmac on our…
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Surveyor - Old Photos
We have had a home buyers report done and currently investigating. Is it standard procedure for the surveyor to use old photos? In the report they refer to a room conditions and it has come to our attention that this was not taken at the time of the actual survey. When I viewed the flat there was no furnishings but his…
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Breach of Contract
Thank you for taking the time to read my issue and hopefully I can get some help as I am distraught. This is a very long story which I have tried to shorten.* In August I arranged an appointment for the design of a new kitchen, I received an email confirmation of the price and fitting date which was booked for November. *…
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Broke bed from www.made.com
Hi, Bought the super king sized bed 7 months ago from www.made.com There are four wood sides of the bed; front, back, left and right. There are four legs. The part where the left and the right bed joins with the legs has cracked but is still standing. There are two or three parts where there is a serious crack. It is not…
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What is fly tipping?
Outside our development is a bus stop and next to that bus stop is a public rubbish bin. Our neighbour has received a fine for fly tipping with photos showing him coming out holding a bottle and a pasty or something and disposing them in the bin. The rest of the video would have shown him sitting at the bus stop, finishing…
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Returned jewellery bought online but no refund
My husband bought me an expensive necklace for my 60th birthday (£980) I really didn’t like it and after much discussion we decided to return it and buy something else. We returned it the same day by recorded delivery and the jeweller acknowledged receipt on January 14th by email and said they would princess a refund.…
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Betfair Suspended the account
One of my contact had a fully verified Account with Betfair, We had a winning amount of around £ 30,000, they suspended the account. Indefinite suspension and withdrawn the deposited money. However, refuse to pay back the winning amount. Tried contacting Betfair customer care, emailed but they said its been suspended on…
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Third Party Debt Order address question
Hi all! I have a question regarding how best to enforce a CCJ that I have against a former personal trainer, who got fired from their gym and refused to refund my outstanding balance. I have his bank details, so want to seek to enforce using a Third Party Debt Order. However, the defendant provided a work address for the…
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Options going forward - Airpods under guarantee but guarantee voided by John Lewis.
I have a pair of Apple Airpods pro which were purchased direct from John Lewis online (credit card payment) in July 2020. They came with a 2 year JL guarantee. They developed crackly sound so were sent off to JL. I've had a call from JL today to say that Apple have inspected them and they deem them to be water damaged and…
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Mobile Phone Warranty claim rejected
Hi. My daughter's phone that I bought end of November and she opened on Boxing Day was sent back to Affordable Mobile on 13/1/22 for repair but they have refused to repair it as they say it is customer damage as the power button has got jammed in. The power button was not working properly and only got jammed in whilst it…
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Credit card deposit for new car and rights if problems
We are buying a new car can only put a deposit down with C card, wanted to pay all, as I thought I had a bit more clout if anything went wrong salesman told me because use deposit on C Card still retain all the rights ? Is this correct I’m sure some clever person will know the answer hopefully I’ve posted in the right…
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Emma mattress
Has anyone received a 100% refund for returning a Emma original mattress pls
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Event tickets cancelled after holding money 3 years
Hey 👋🏼 Thank you in advance.. In July 2019 I bought 2x tickets (on my cc) for Leeds Comedy in the Park (2020) which was cancelled due to covid and rescheduled for July 2021. In 2021 they announced that it has been postponed again to Aug 2022. I just received an email today saying they have cancelled the entire event…
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Faulty tv from currys offering reduced credit note
I purchased a tv 3rd July 2021. The picture was never great, and seemed to have marks on the screen. When we moved the tv it became more apparent with the sun shining on it, that there were marks on the screen. The tv got picked up last Thursday and on my phone call to them on Monday I was told that the tv had a faulty…
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Legality of not honouring event tickets and not refunding
Is this legal? A person hires a venue for an event, sells advance tickets, with normal terms. But also sells tickets nearer the date which are non refundable and don't guarantee entry - they state that if the venue is full, due to on the door sales, you can't enter (this is an exclusively hired venue, so can only fill up…
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Advice re disastrously unsafe roof
I’d like to get some advice about a faulty roof extension
please – we moved into a house in June that had been extended about four years
ago. The Level 3 survey picked up various issues and we’ve been working through
them as time and money allow. It was apparent early on that the extension work
had been carried out to a…
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Apple Faulty Item Return
Hello, I'm looking for some advice on a faulty item claim I have with Apple, my main question being whether they can insist that I attend a physical store over an hour away from where I live (twice) to replace an item that I ordered online. I'll answer the template questions to make everything as clear as possible: * What…
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Ovo energy
Ovo energy have supposedly sold my debt for a rental property to a debt collection Company. Apparently this debt is nearly 3 years old and Ovo energy stated that they have never tried to make contact with me despite having my contact details. Where do I stand with this ? Any help is appreciated
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Change to removal quotation after acceptance.
I received my removal quote confirmation and sent off the acceptance form. Shortly afterwards, I was told that there had been an error and the revised quote was substantially higher.I did not have time to source an alternate company so, reluctantly, paid the higher price.I have now exhausted the company's complaints…
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Hairdresser ruined my hair.
I attended a salon 10 days ago who assured me they could do a root stretch on my blonde hair without the darker colour going very copper like it has done on all previous attempts by a different hairdresser. Within 6 days of having it done the colour washed out... I approached the salon and explained I wasn't happy, I paid…
