Faulty tv from currys offering reduced credit note

t*ovi

I purchased a tv 3rd July 2021.  The picture was never great, and seemed to have marks on the screen.  When we moved the tv it became more apparent with the sun shining on it, that there were marks on the screen. The tv got picked up last Thursday and on my phone call to them on Monday I was told that the tv had a faulty screen and needed to be replaced, that tv is being discontinued so could not source the screen to replace it.  I was told on Monday that the tv would be written off and that I would receive a voucher refund within 72 hours. So today I checked my repair staus online and it said I needed to contact them, so I did, I was informed today (again) that the tv has now been written off and should receive a refund in voucher form by Wednesday at the latest as it has gone to their email team.  
Anyway we paid £549 for the tv and they are sending a voucher for £449  due to the tv still being available and now in the sale.
Do I have to accept payment as a voucher as I would prefer the option to go elsewhere with cash for a tv if i wanted
Do I have to accept the amount they are offering at a £100 less than what we paid?
I am concerned about questioning both of these as I really dont want the same JVC sent back to me.

thanks for reading

Grumpy_chap

Is the voucher sufficient to buy the same TV again?  If so, it seems fair and reasonable as you are receiving a replacement.

Jonty6262

Horrible company that own curry's, never buy anything from them

LaDerniereSemaine

Jonty6262 said:

Horrible company that own curry's, never buy anything from them

Although they seem to be doing nothing wrong here.  They are offering the OP a replacement (in a roundabout way) and could have insisted on an engineers report given its age.

the_lunatic_is_in_my_head

OP you haven't stated how much the same TV would be to buy from Currys now which is really what the answer hinges on. 

If the voucher covers the cost of the same TV then, although it's not directly a replacement, you don't have a loss as you can replace the TV with the same using the voucher. 

If the voucher doesn't cover the cost of buying the same TV (or Currys don't have stock or any other situation that prevents you from buying the same TV) then it isn't a replacement and as such, given they can't repair, you can exercise the final right to reject for a refund via the same method by which you paid. 

The refund can be reduced to account for ownership, £100 off £550 gives a 5 and half year lifespan which is probably about right for a modern TV. Should a "cash" refund come with a lower off push back for the £450.

If the £450 voucher does allow you to buy the same TV from Currys, should it fail again you could exercise your final right to reject, there wouldn't be an obligation to accept a second repair/replacement.

LaDerniereSemaine

the_lunatic_is_in_my_head said:

OP you haven't stated how much the same TV would be to buy from Currys now which is really what the answer hinges on. 

If the voucher covers the cost of the same TV then, although it's not directly a replacement, you don't have a loss as you can replace the TV with the same using the voucher. 

If the voucher doesn't cover the cost of buying the same TV (or Currys don't have stock or any other situation that prevents you from buying the same TV) then it isn't a replacement and as such, given they can't repair, you can exercise the final right to reject for a refund via the same method by which you paid. 

The refund can be reduced to account for ownership, £100 off £550 gives a 5 and half year lifespan which is probably about right for a modern TV. Should a "cash" refund come with a lower off push back for the £450.

If the £450 voucher does allow you to buy the same TV from Currys, should it fail again you could exercise your final right to reject, there wouldn't be an obligation to accept a second repair/replacement.

2021 TV's are currently very cheap.  The OP can buy the same TV or a better one if they chip in.

Imagine Currys exceeding their obligations under the law.  It must make your blood boil.

Grumpy_chap

Curry's have taken a convoluted route to meeting the obligation to replace the TV, assuming the voucher value is sufficient at current price and the same TV is available.

This approach is better for the OP as it gives them choice plus the new TV will then simply be a complete new transaction with full guarantee reset to day 1.

TV prices seem really low at present, so the OP may even be able to get a better TV than they originally had.

TELLIT01

Generally the retailer has the choice to repair, replace or refund.  As the TV is still available I'm surprised Currys haven't simply provided a replacement from stock.  It does also seem very odd that spare parts aren't available for a TV which they are still selling.

I'm guessing that the OP has said they don't want the same model again so that weakens their hand in dealing with Currys.  Currys has agreed that the OP doesn't have to accept the same model, but is then only willing to give a credit note to the current price of the TV.

sheramber

they are sending a voucher for £449  due to the tv still being available and now in the sale.

So it is available at teh reduced price but is discontinued stock.

Sandtree

TELLIT01 said:

Generally the retailer has the choice to repair, replace or refund.  As the TV is still available I'm surprised Currys haven't simply provided a replacement from stock.  It does also seem very odd that spare parts aren't available for a TV which they are still selling.

Several years ago when our TV died currys did the same and provided a voucher... was certainly better than getting a replacement as it enabled us to get a new TV with newer technology and a new 5 year warranty

pinkshoes

t*ovi said:

Anyway we paid £549 for the tv and they are sending a voucher for £449  due to the tv still being available and now in 

As it is over 6 months old, Currys have the choice to repair, replace or refund. 

Is this the TV at £449?:
https://www.currys.co.uk/products/jvc-lt65ca890-android-tv-65-smart-4k-ultra-hd-hdr-led-tv-with-google-assistant-10199523.html

So what they are essentially doing is choosing to replace the TV, and thus issuing a voucher for the exact cost of purchasing it brand new again.

The advantage of this is that you can now use the voucher against a different Currys TV.

If they had opted to replace and just given you the TV, you'd then be stuck with it, or got whatever cash for selling it on.