We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Change to removal quotation after acceptance.

C0lin61
Posts: 27 Forumite

I received my removal quote confirmation and sent off the acceptance form.
Shortly afterwards, I was told that there had been an error and the revised quote was substantially higher.
I did not have time to source an alternate company so, reluctantly, paid the higher price.
I have now exhausted the company's complaints procedure.
Any thoughts on best way of seeking redress?
Colin
0
Comments
-
Read your contract with them - at what point do the terms and conditions say the quote is binding and must be adhered to?0
-
How big was the error?0
-
mattyprice4004 said:Read your contract with them - at what point do the terms and conditions say the quote is binding and must be adhered to?
0 -
You say "shortly" afterwards, but what timescale is it?
If you accepted on Monday and they say on Wednesday, that seems reasonable, they checked back and found an error. The fact you didn't then have enough time to get an alternative is likely becuase you didn't allow enough time between quote and the move taking place.
It it is several weeks later they found the error that is a bigger problem.0 -
jon81uk said:You say "shortly" afterwards, but what timescale is it?
If you accepted on Monday and they say on Wednesday, that seems reasonable, they checked back and found an error. The fact you didn't then have enough time to get an alternative is likely becuase you didn't allow enough time between quote and the move taking place.
It it is several weeks later they found the error that is a bigger problem.Hi, my original quote was several months earlier. Once we had a likely completion date, the removers requested a requote. This confirmed the original price.The time lag between me sending my acceptance and them increasing the price was an hour or so.0 -
Just to clarity - was is a quote (which is legally binding) ie it said 'quote' or was it an estimate?0
-
C0lin61 said:
In a situation where one party makes a mistake and the other party ought to have known this is called a unilateral mistake and if it refers to an important aspect of the contract (I assume the price would be included) the contract can be void.
So the question is whether you ought to have known the quote was too low.In the game of chess you can never let your adversary see your pieces0 -
jon81uk said:You say "shortly" afterwards, but what timescale is it?
If you accepted on Monday and they say on Wednesday, that seems reasonable, they checked back and found an error. The fact you didn't then have enough time to get an alternative is likely becuase you didn't allow enough time between quote and the move taking place.
It it is several weeks later they found the error that is a bigger problem.
I come from a strange place where if someone gives me a price that is what I expect to pay.
1
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.2K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards