Change to removal quotation after acceptance.

C0lin61

I received my removal quote confirmation and sent off the acceptance form.

Shortly afterwards, I was told that there had been an error and the revised quote was substantially higher.

I did not have time to source an alternate company so, reluctantly, paid the higher price.

I have now exhausted the company's complaints procedure.

Any thoughts on best way of seeking redress?

Colin

mattyprice4004

Read your contract with them - at what point do the terms and conditions say the quote is binding and must be adhered to? 

user1977

How big was the error?

C0lin61

mattyprice4004 said:

Read your contract with them - at what point do the terms and conditions say the quote is binding and must be adhered to?   

please see image of their t&C.

C0lin61

user1977 said:

How big was the error?

just over £1500 .. about  50%

jon81uk

You say "shortly" afterwards, but what timescale is it?

If you accepted on Monday and they say on Wednesday, that seems reasonable, they checked back and found an error. The fact you didn't then have enough time to get an alternative is likely becuase you didn't allow enough time between quote and the move taking place.
It it is several weeks later they found the error that is a bigger problem.

C0lin61

jon81uk said:

You say "shortly" afterwards, but what timescale is it?

If you accepted on Monday and they say on Wednesday, that seems reasonable, they checked back and found an error. The fact you didn't then have enough time to get an alternative is likely becuase you didn't allow enough time between quote and the move taking place.
It it is several weeks later they found the error that is a bigger problem.

Hi, my original quote was several months earlier. Once we had a likely completion date, the removers requested a requote. This confirmed the original price.

The time lag between me sending my acceptance and them increasing the price was an hour or so.

cx6

Just to clarity - was is a quote (which is legally binding) ie it said 'quote' or was it an estimate?

C0lin61

cx6 said:

Just to clarity - was is a quote (which is legally binding) ie it said 'quote' or was it an estimate?

a quotation!

the_lunatic_is_in_my_head

C0lin61 said:

user1977 said:

How big was the error?

just over £1500 .. about  50%

Whilst I don't think the average person should know how much a removal would cost £1500 / 50% is a fair sized number.

In a situation where one party makes a mistake and the other party ought to have known this is called a unilateral mistake and if it refers to an important aspect of the contract (I assume the price would be included) the contract can be void. 

So the question is whether you ought to have known the quote was too low. 

Jumblebumble

jon81uk said:

You say "shortly" afterwards, but what timescale is it?

If you accepted on Monday and they say on Wednesday, that seems reasonable, they checked back and found an error. The fact you didn't then have enough time to get an alternative is likely becuase you didn't allow enough time between quote and the move taking place.
It it is several weeks later they found the error that is a bigger problem.

So you are saying the OP needs to leave plenty of  time in case an incompetent firm cannot get their quoting correct?
I come from a strange place where if someone gives me a price that is what I expect to pay.