Change to removal quotation after acceptance.

jon81uk

Jumblebumble said:

jon81uk said:

You say "shortly" afterwards, but what timescale is it?

If you accepted on Monday and they say on Wednesday, that seems reasonable, they checked back and found an error. The fact you didn't then have enough time to get an alternative is likely becuase you didn't allow enough time between quote and the move taking place.
It it is several weeks later they found the error that is a bigger problem.

So you are saying the OP needs to leave plenty of  time in case an incompetent firm cannot get their quoting correct?
I come from a strange place where if someone gives me a price that is what I expect to pay.

No just wondering what the time frame was. Quickly rectifying a mistake is reasonable. Coming back after weeks/months isn’t. 

If someone gives you the wrong price that is a genuine mistake and they try to fix it promptly so they are not out of pocket that would generally be seen as reasonable.

jon81uk

C0lin61 said:

jon81uk said:

You say "shortly" afterwards, but what timescale is it?

If you accepted on Monday and they say on Wednesday, that seems reasonable, they checked back and found an error. The fact you didn't then have enough time to get an alternative is likely becuase you didn't allow enough time between quote and the move taking place.
It it is several weeks later they found the error that is a bigger problem.

Hi, my original quote was several months earlier. Once we had a likely completion date, the removers requested a requote. This confirmed the original price.

The time lag between me sending my acceptance and them increasing the price was an hour or so.

I think it needs someone much more knowledgeable in contract law and similar to decide if you have a case or not. 

Informing you of a mistake within an hour seems reasonable; but if you checked the price months after the first quote it shouldn’t be a surprise it has increased either but then doing it after accepting a revised quote seems unreasonable 

cx6

A quote / quotation is legally binding. You need to quantify your losses and ask for payment. eg if you had and rejected a quote that was below what you ended up paying. 

sheramber

If the re quote had been correct in the first place you would have had the same length of time to arrange  someone  else so what would you have done?

Manxman_in_exile

So the OP gets the original quote some months ago.  

When the OP contacts the removers (I presume to agree a removal date?) the removers ask to do a re-quote because of the length of time that has passed.

The re-quote confirms the original quote.

An hour after the OP accepts the quote, the price goes up by 50%

The OP is left no time in which to get alternative quotes.

I think I'd be suing the removal firm to recover the 50% increase... 

cx6

I think the fact that only an hour passed before the mistake was corrected means the OP's actual losses are zero

LaDerniereSemaine

C0lin61 said:

jon81uk said:

You say "shortly" afterwards, but what timescale is it?

If you accepted on Monday and they say on Wednesday, that seems reasonable, they checked back and found an error. The fact you didn't then have enough time to get an alternative is likely becuase you didn't allow enough time between quote and the move taking place.
It it is several weeks later they found the error that is a bigger problem.

Hi, my original quote was several months earlier. Once we had a likely completion date, the removers requested a requote. This confirmed the original price.

The time lag between me sending my acceptance and them increasing the price was an hour or so.

Can you explain the circumstances that made an hour the difference between you being able to find an alternative and being stuck with this company?

the_lunatic_is_in_my_head

cx6 said:

A quote / quotation is legally binding. You need to quantify your losses and ask for payment. eg if you had and rejected a quote that was below what you ended up paying. 

As above it's not that simple when a mistake has been made, if you get a painter and decorator to give you a quote and they say they'll draw one up and post it but when the quote arrives it says £10.00 instead of £1000 you obviously can't say here's a tenner now paint my house. 

The company could claim the original £1500 was a mistake, upon second contact the first quote was resent and only after this they did they notice their mistake.

The question is should OP have known £1500 was too cheap. 

I don't see how they could as it's not a service people will use often in their lives and the price depends upon variables specific to the circumstances, on the other hand advice is usually to get 3 quotes so if two others were £3000 and one was £1500 it would suggest something was amiss. 

We also don't know if the OP agreeing to the quote formed a contract or if the quote was subject to accepting terms and conditions by signing on the dotted line.

OP could file through small claims, would be interesting to hear the result.

Thrugelmir

Manxman_in_exile said:

So the OP gets the original quote some months ago.  

When the OP contacts the removers (I presume to agree a removal date?) the removers ask to do a re-quote because of the length of time that has passed.

The re-quote confirms the original quote.

An hour after the OP accepts the quote, the price goes up by 50%

The OP is left no time in which to get alternative quotes.

I think I'd be suing the removal firm to recover the 50% increase... 

The removal firm isn't responsible for the OP not previously confirming acceptance. If the OP had been told of the price increase at the time, most likely would have been taken a few minutes to be reworked in any event. The OP would be in the exactly the same position of having no time to rearrange. 

Ergates

Manxman_in_exile said:

So the OP gets the original quote some months ago.  

When the OP contacts the removers (I presume to agree a removal date?) the removers ask to do a re-quote because of the length of time that has passed.

The re-quote confirms the original quote.

An hour after the OP accepts the quote, the price goes up by 50%

The OP is left no time in which to get alternative quotes.

I think I'd be suing the removal firm to recover the 50% increase... 

As others have said though:   What changed from the OP's perspective between the requote and the correction?  If the requote had had the corrected figure, what material difference would it have made to the OP?  It was just an hour later - it seems unlikely that hearing at 13:00 would have been fine but hearing at 14:00 was too late.