Change to removal quotation after acceptance.

C0lin61

powerful_Rogue said:

Ath_Wat said:

Manxman_in_exile said:

C0lin61 said:

jon81uk said:

C0lin61 said:

jon81uk said:

You say "shortly" afterwards, but what timescale is it?

If you accepted on Monday and they say on Wednesday, that seems reasonable, they checked back and found an error. The fact you didn't then have enough time to get an alternative is likely becuase you didn't allow enough time between quote and the move taking place.
It it is several weeks later they found the error that is a bigger problem.

Hi, my original quote was several months earlier. Once we had a likely completion date, the removers requested a requote. This confirmed the original price.

The time lag between me sending my acceptance and them increasing the price was an hour or so.

I think it needs someone much more knowledgeable in contract law and similar to decide if you have a case or not. 

Informing you of a mistake within an hour seems reasonable; but if you checked the price months after the first quote it shouldn’t be a surprise it has increased either but then doing it after accepting a revised quote seems unreasonable 

..... the requote confirmed the original price which is what i then accepted.

Thanks for letting us know the outcome.  I'm not particularly surprised that they eventually honoured the original quote which they had subsequently confirmed to be correct.  I was surprised that so many other posters thought it would be acceptable for them to renege on it after they had confirmed it.  How many opportunities do you need to give them to get it correct so you can rely on it?

Really?

That six months down the line, after all their costs have potentially changed massively  and the old quote was expired, you think it's entirely unreasonable to say "yes I think that's still ok" and then call back an hour later to say "Sorry, we got that wrong"?

They've honoured the original quote and fair play to them for doing it. Using words like "renege" for calling back after an hour to correct something is hugely loaded.

I totally agree. Six months is a long time and things change - NMW increase, NI increase, Fuel prices etc - Certainly all reasons why a quote six months ago could increase when re-quoted.

It is true that prices may have increased in the 3 months since the original quote which had, anyway, expired. The removal company asked to requote... which confirmed the original quote. They then ramped up THAT  quote within an hour of me accepting it

Manxman_in_exile

powerful_Rogue said:

Ath_Wat said:

Manxman_in_exile said:

C0lin61 said:

jon81uk said:

C0lin61 said:

jon81uk said:

You say "shortly" afterwards, but what timescale is it?

If you accepted on Monday and they say on Wednesday, that seems reasonable, they checked back and found an error. The fact you didn't then have enough time to get an alternative is likely becuase you didn't allow enough time between quote and the move taking place.
It it is several weeks later they found the error that is a bigger problem.

Hi, my original quote was several months earlier. Once we had a likely completion date, the removers requested a requote. This confirmed the original price.

The time lag between me sending my acceptance and them increasing the price was an hour or so.

I think it needs someone much more knowledgeable in contract law and similar to decide if you have a case or not. 

Informing you of a mistake within an hour seems reasonable; but if you checked the price months after the first quote it shouldn’t be a surprise it has increased either but then doing it after accepting a revised quote seems unreasonable 

..... the requote confirmed the original price which is what i then accepted.

Thanks for letting us know the outcome.  I'm not particularly surprised that they eventually honoured the original quote which they had subsequently confirmed to be correct.  I was surprised that so many other posters thought it would be acceptable for them to renege on it after they had confirmed it.  How many opportunities do you need to give them to get it correct so you can rely on it?

Really?

That six months down the line, after all their costs have potentially changed massively  and the old quote was expired, you think it's entirely unreasonable to say "yes I think that's still ok" and then call back an hour later to say "Sorry, we got that wrong"?

They've honoured the original quote and fair play to them for doing it. Using words like "renege" for calling back after an hour to correct something is hugely loaded.

I totally agree. Six months is a long time and things change - NMW increase, NI increase, Fuel prices etc - Certainly all reasons why a quote six months ago could increase when re-quoted.

But it didn't increase when re-quoted.  The re-quote confirmed the original quote.  

If the original quote was 6 months old and the company asked to re-quote and came back with a higher figure, I wouldn't have any problem with that.  The issue here is that the moving company basically said the original quote had expired and wanted to quote again.  And that second quote confirmed the first quote.

How many opportunities do you think the company should be given to get a simple quote right?

As I said in my previous post, I'm not surprised in the circumstances that the company honoured the original quote - that was the only right thing to do.

powerful_Rogue

We'll agree to disagree on this. The OP got the result he wanted.

Manxman_in_exile

Ath_Wat said:

Manxman_in_exile said:

C0lin61 said:

jon81uk said:

C0lin61 said:

jon81uk said:

You say "shortly" afterwards, but what timescale is it?

If you accepted on Monday and they say on Wednesday, that seems reasonable, they checked back and found an error. The fact you didn't then have enough time to get an alternative is likely becuase you didn't allow enough time between quote and the move taking place.
It it is several weeks later they found the error that is a bigger problem.

Hi, my original quote was several months earlier. Once we had a likely completion date, the removers requested a requote. This confirmed the original price.

The time lag between me sending my acceptance and them increasing the price was an hour or so.

I think it needs someone much more knowledgeable in contract law and similar to decide if you have a case or not. 

Informing you of a mistake within an hour seems reasonable; but if you checked the price months after the first quote it shouldn’t be a surprise it has increased either but then doing it after accepting a revised quote seems unreasonable 

..... the requote confirmed the original price which is what i then accepted.

Thanks for letting us know the outcome.  I'm not particularly surprised that they eventually honoured the original quote which they had subsequently confirmed to be correct.  I was surprised that so many other posters thought it would be acceptable for them to renege on it after they had confirmed it.  How many opportunities do you need to give them to get it correct so you can rely on it?

Really?

That six months down the line, after all their costs have potentially changed massively  and the old quote was expired, you think it's entirely unreasonable to say "yes I think that's still ok" and then call back an hour later to say "Sorry, we got that wrong"?

They've honoured the original quote and fair play to them for doing it. Using words like "renege" for calling back after an hour to correct something is hugely loaded.

If the moving company did what the OP says they did - which was to say that they wanted to do a re-quote (presumably because the original quote had expired as far as they were concerned) then yes, I do think it unreasonable for them to do that re-quote and then come back and say "Sorry - this is the second time we've done this quote for you but we still can't get it right!".  

What is "hugely loaded" is suggesting that the moving company simply said "yes I think that's still ok" when you know perfectly well they didn't say that.  They actually must have said something to the effect: "Oh - that quote will no longer be valid now.  We'll need to re-quote for you".

And when you say "They've honoured the original quote and fair play to them for doing it" you are selectively ignoring the fact that all they are really doing is honouring the re-quote!  That really is the least they could do...

(PS - it's not even as if the removal company could say that they had made a unilateral mistake.  The OP asks for a quote.  Six months later they get a re-quote for exactly the same amount.  Why should the OP think it's a mistake?  Why shouldn't they be able to rely on the re-quote?)

Ath_Wat

C0lin61 said:

powerful_Rogue said:

Ath_Wat said:

Manxman_in_exile said:

C0lin61 said:

jon81uk said:

C0lin61 said:

jon81uk said:

You say "shortly" afterwards, but what timescale is it?

If you accepted on Monday and they say on Wednesday, that seems reasonable, they checked back and found an error. The fact you didn't then have enough time to get an alternative is likely becuase you didn't allow enough time between quote and the move taking place.
It it is several weeks later they found the error that is a bigger problem.

Hi, my original quote was several months earlier. Once we had a likely completion date, the removers requested a requote. This confirmed the original price.

The time lag between me sending my acceptance and them increasing the price was an hour or so.

I think it needs someone much more knowledgeable in contract law and similar to decide if you have a case or not. 

Informing you of a mistake within an hour seems reasonable; but if you checked the price months after the first quote it shouldn’t be a surprise it has increased either but then doing it after accepting a revised quote seems unreasonable 

..... the requote confirmed the original price which is what i then accepted.

Thanks for letting us know the outcome.  I'm not particularly surprised that they eventually honoured the original quote which they had subsequently confirmed to be correct.  I was surprised that so many other posters thought it would be acceptable for them to renege on it after they had confirmed it.  How many opportunities do you need to give them to get it correct so you can rely on it?

Really?

That six months down the line, after all their costs have potentially changed massively  and the old quote was expired, you think it's entirely unreasonable to say "yes I think that's still ok" and then call back an hour later to say "Sorry, we got that wrong"?

They've honoured the original quote and fair play to them for doing it. Using words like "renege" for calling back after an hour to correct something is hugely loaded.

I totally agree. Six months is a long time and things change - NMW increase, NI increase, Fuel prices etc - Certainly all reasons why a quote six months ago could increase when re-quoted.

It is true that prices may have increased in the 3 months since the original quote which had, anyway, expired. The removal company asked to requote... which confirmed the original quote. They then ramped up THAT  quote within an hour of me accepting it

Yes.  They gave you a  quote and an hour afterwards  said they'd made a mistake. Mistakes happen.  What would you have done in that hour if they hadn't made a mistake?

It's not chess, you don't have to move a piece once you touch it.  Giving a wrong price and correcting within an hour wouldn't be regarded by most people as some kind of heinous crime against humanity.

Ath_Wat

Manxman_in_exile said:

Ath_Wat said:

Manxman_in_exile said:

C0lin61 said:

jon81uk said:

C0lin61 said:

jon81uk said:

You say "shortly" afterwards, but what timescale is it?

If you accepted on Monday and they say on Wednesday, that seems reasonable, they checked back and found an error. The fact you didn't then have enough time to get an alternative is likely becuase you didn't allow enough time between quote and the move taking place.
It it is several weeks later they found the error that is a bigger problem.

Hi, my original quote was several months earlier. Once we had a likely completion date, the removers requested a requote. This confirmed the original price.

The time lag between me sending my acceptance and them increasing the price was an hour or so.

I think it needs someone much more knowledgeable in contract law and similar to decide if you have a case or not. 

Informing you of a mistake within an hour seems reasonable; but if you checked the price months after the first quote it shouldn’t be a surprise it has increased either but then doing it after accepting a revised quote seems unreasonable 

..... the requote confirmed the original price which is what i then accepted.

Thanks for letting us know the outcome.  I'm not particularly surprised that they eventually honoured the original quote which they had subsequently confirmed to be correct.  I was surprised that so many other posters thought it would be acceptable for them to renege on it after they had confirmed it.  How many opportunities do you need to give them to get it correct so you can rely on it?

Really?

That six months down the line, after all their costs have potentially changed massively  and the old quote was expired, you think it's entirely unreasonable to say "yes I think that's still ok" and then call back an hour later to say "Sorry, we got that wrong"?

They've honoured the original quote and fair play to them for doing it. Using words like "renege" for calling back after an hour to correct something is hugely loaded.

(PS - it's not even as if the removal company could say that they had made a unilateral mistake.  The OP asks for a quote.  Six months later they get a re-quote for exactly the same amount.  Why should the OP think it's a mistake?  Why shouldn't they be able to rely on the re-quote?)

Because they called back within an hour and said they'd made a mistake.  What's so awful about that?  What had the OP done in that time that had been affected by getting the wrong quote?  Could he have got alternatives an hour earlier that were no longer available?

What timescale do you think is acceptable to correct a mistake in a quote?