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Hearing Aid
I had my hearing tested on the high street and its below normal for high frequency hearing - that's when you can't hear the TV properly and also in company you can't always hear what's being said by one person due to interference from surrounding voices, noise etc. The audiologist quoted me from £2k to £3k for a hearing…
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Car rejection
Hi all hoping for some advice here, I purchased a car from a garage on finance 3 weeks ago. I decided to purchase as it was a one owner car and to me that sounded like it had been looked after, however I have had a number of issues with the car and to be quite honest with you I am tempted to just hand it back to them (if I…
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Playstation 5 won’t turn on after 14 months
Hi, Unfortunately my PS5 is longer functional. Basically it was left in rest mode and I went to turn it on and was greeted with various error messages. After restarting the console it is stuck in Safe Mode and can’t be reset, it’s almost as if it’s corrupted itself. I know this wasn’t caused by a power cut due to the…
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Energy company not completing case resolution on time
Hi all, I am seeking advice on what to do next. I have complained to my energy provider. This then escalated to the Energy Ombudsman who have decided in my favour. The energy company has not completed all actions despite the 28-day allowed to do so. So the case was escalated further to the Remedy team of the energy…
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New Pinball Machine - Fault and struggling to get repair
After years of deliberating my Wife and I finally purchased ourselves a pinball machine before Christmas. We opted to buy a new machine from an established business with a 2 year warranty for peace of mind. The machine took a long time to get to us but we were pretty much expecting this, however 5 days after it was…
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GDPR Breach?
I received a shipment from Shopplay, a retailer I use quite a lot. With this it came with my items and inside of the box was around 8 flattened cardboard boxes with other peoples names and addresses on. what can I do here?
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Sent incorrect item - financial loss?
Weird situation.. I ordered three radiators and 1 arrived in the wrong colour. Attempted to contact company to correct this, and only heard back after 4 days (they never respond on live chat/phone). Finally got through Tuesday morning. They have said they can exchange on Friday, but our plumber can only do tomorrow…
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Unfair Terms
Has anyone experience of unfair terms of contract? I am just looking at this as payment has been requested in full before the delivery of my kitchen and I wondered if this would be classed as unfair terms. There are other issues too as the terms seem to be favorable to the business and none to the buyer. Any help most…
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Am I still entitled to a refund if I'm unable to return the item?
I bought a wireless computer mouse from eBay on behalf of my boyfriend. Within a few days it completely stopped working so he told me to get a refund. The seller asked me to open a refund on eBay and return the item. Then I found out that my boyfriend threw the mouse in the bin, saying that in the past Chinese sellers have…
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Music Magpie - unfortunately, this order has been confirmed as fraud
Evening all, I am after some advice please. I sold my wife's Samsung Galaxy S20 5G to Music Magpie but they are refusing to pay me now. I sent the phone off and used the QR code they provided, a week passed and I heard nothing so I chased. They come back to say they have not received the item and to provide the tracking…
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Parcel Monkey- liars and thieves
Hi all, Long story short, sent a parcel one month ago to USA. Didn't arrive and when I tracked with PM they said that the courier couldn't deliver the parcel as no one was home. When I finally got the tracking details for DPD to show a detailed tracking it was established that the parcel never actually left the UK! First…
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Martin Lewis photo scam adverts
Saw one on Facebook and in my email...reported both
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Fell for a scam - looking for help
Ok I stupidly fell for a scam yesterday. I thought I was signing up for a free sample and like so many horrible websites now you need to give your card details and then cancel the payment. Turns out no there is no free sample and I have been charged £180. I contacted my credit card company and they are putting the people…
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Problems with Samsung Cashback Pre-Christmas Offer £80
Before Christmas Samsung were offering £80 cashback on the purchase of some mobile phones. They will not give me my cashback. To be eligible it had to be the right product and purchased from an approved supplier. Lists were displayed on their website. I looked carefully at both the lists of products and especially at the…
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Mother’s discussing behaviour by Currys
My 89 year old mother needed a new cooker so my brother took her buy one from Curry’s.It arrived about a week ago then a couple of days ago it switched itself off.My mother tried to put back on then it switch off again. She also now noticed the fridge was off. Then mum tried the fridge on another socket and it was…
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Woodworm in 2 month old Oak Furnitureland drawers
Hi, I purchased a chest of drawers and 2 bedside tables from Oak Furnitureland In October of last year. Bedside tables arrived in November, chest of drawers early December. All fine on arrival. At the end of January I noticed a small hole with dust at the front of one of the drawer panels, thought at first it was a small…
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Courier Delivery.
Hello we are having issues with DPD. We live in a rural area, have dogs and on a fast road. When DPD deliver, the driver insists that he will only give us our packages if we open our gates. I always decline as the risk is too great if i meet him and I have our dogs with me. No dogs nota problem gate is opened. However even…
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constructioncertification.co.uk wont give me a refund
I booked a course with these people on Saturday, realized it was the wrong course and they wont give me a refund when i contacted them to cancel less than an hr later ! where do I stand and how do I get my money back
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Money sent in error being spent without consent?
Hi. I am purchasing a house and the exchange required a lot of money to be transferred to the conveyancer for Monday. I went to the bank and it was all a bit of a farse and they couldn't do the transfer at the time and would notify me if that changed. I had to get the money across so made a maximum transfers each day over…
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David Lloyd Membership - Updated Prices
Hello, My David Lloyd club have recently raised the prices by more than the stated amount that may happen in their T&Cs section 18a which states: ”18. Changing your membership fees and this agreementA. We may increase membership fees automatically each year by up to either 1% above the rate of inflation according to the…
