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Items stolen while in Hermes care
After some advice, Posted an item with Hermes paid for extra cover on insurance so it was insured to the the correct value. Somewhere between it being dropped off at the Hermes drop of point & being delivered someone has opened the box stolen the contents (I had even secured it in another plain box so you couldn't see what…
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Hermes lost parcel
I am hoping that someone will be able to help as I am going round in circles and tearing my hair out! I returned an item after Christmas and used Hermes as I was responsible for the postage returns cost. Hermes have lost the parcel which was over £100 in value. I have tried contacting them via their “helpline” which…
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INCORRECT ENERGY CREDIT
My energy supplier (People's Energy) went bust in September 2021 and my supply was taken over by Scottish/British Gas. For many years, I have always kept my own spreadsheet of my energy usage which usually agrees with my monthly/quarterly bills to within one or two pence. I recently received my Final Statement from…
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Item failed during guarantee period - neither retailer nor manufacturer will help
I purchased a Silentnight electric blanket with a 3 year guarantee and it has failed just within this guarantee period. I bought it via Amazon from a UK-retailer but, although the product has a 3 year guarantee, the retailer is saying they only offer a 12 month guarantee and for a longer guarantee, I need to pursue this…
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Amazon - faulty Ipad returned, Amazon refusing refund - aargh
Hi folks. Having a problem with Amazon, any suggestions please? In a nutshell: Purchased £319 Ipad from Amazon mid January 2022. Parcel received, but contained some cheapo fairy lights and a packet of screws instead of an Ipad. Didn't look like package had been tampered with but you never know. Anyway, contacted Amazon…
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Witness Statament more than one. Please help!
Hello. I'm not sure I post in the right section, but I hope anyone can help. Right now my husband and I are going through court process against the builder who failed to complete his work at our property. We just received N158 Notice of Allocation to the Small Claim Track. It says we have to include witness statement in…
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Hermes: multiple 'lost' parcels and parcels posted as delivered that weren't
I have just had a second parcel that I sent with Hermes that has been 'lost' in transit. I assume that this means that persons in the Hermes network have stolen it. Not only do I suffer the embarrassment of explaining this to my sendee, but also suffer financial loss because I hadn't insured the contents to the full…
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Builders next door have damaged our drive and want to patch repair it
Our next door neighbours are having their driveway re laid. The company they are using decided to die out the old tarmac with a drill to remove it all before going about sorting the sub base etc the issue is that our two driveways run between our houses and were one piece of tarmac. Where they have down the work, chunks of…
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Vacuum sucked up my carpet!
Purchased a carpet on 31st August fitted a few days later. When I was using the vaccum on it yesterday it pulled up some threads! The carpet is a shell style carpet (tight loops) Called the carpet supplier who said its tha vacuum cleaners fault and they or the manufacturer are not liable. What's your thoughts or experience
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Curry’s Refund Confusion…
Really a bit confused here. I purchased a new washing machine from Curry’s Outlet through eBay, was described as just being open box. Anyway, they messed me around with delivery causing me to take a day off work & when the drivers arrived it wasn’t on the lorry, promised call back after call back (we needed a washer as our…
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Last minute.com charge discrepancy
Hi there, I am after some advice having recently read lots and lots of bad reviews for last minute.com I find myself in a discrepancy with my booking. I had booked a short 3 day break for myself and mum including flights hotel and what I believed to be transfers for £397.00, the confirmation I received from Last minute.com…
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Trouble with getting my E bike repaired
First post, so be gentle In July last year i bought an £1100 e bike from a Halfords in Essex. I bought it via Klarna. So far ive had to take it back 3 times to get the brakes sorted, (which im ok with as i go down a fairly steep hill every day on the way to work). On the first of Feb i got halfway home and the motor was…
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Builder not completed work
I have entered into a contract with a builder for approx 45k worth of work. he has taken all the money since november, and atleast around 3k worth of work is pending and he is not coming, he never answer phones and never reply to text messages. After taking advice from CAB, i have sent a registered letter to him last week,…
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Any advice welcome debt recovery
Hi, I'm hoping someone can give me some advice. We recently moved to a new house end of last year and the boiler PRV was leaking. The entire heating system needs to be updated so I wanted to get some quotes for this anyway. We are completely new to the area so I searched a few Google reviews and called a plumbing and…
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Amazon & Customs Charges
Dear all, looking for help re Amazon. I bought a stereo in November via a third seller £590 + £10
delivery – all good. received goods and all worked well. I had to provide an EOIR number from my company to allow
these into the country from Germany, with no mention of extra charges. In January ParcelForce invoiced my…
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Reasonable length of time?
Washing machine purchased 2019. Barely 3 years old, and it started to fail with electrical malfunctions in November 2021, and now the motor has failed. Using a laundrette because I thought that under Consumer Rights Act 2015, I'd be able to get a refund because it didn't last a reasonable length of time. Probably a lot…
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Fair prices for vulnerable people
Recently my income level dropped hugely so I’ve been exploring all the various things that are on offer to lower income households. As a result I’ve been helping some friends do bills audits and discovered they are being massively ripped off because they are vulnerable adults with mental health issues and / or special…
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Faulty Washing Machine That is 19 Months Old...Who Should Pay To Repair or Replace?
I purchased a new Hotpoint washing machine 7/9/2020 from an online retailer. 8 months & 21 days later (31/3/2021) the main control board failed and this was replaced by Hotpoint. The machine is now (16/2/2022) throwing up the same error code as in the previous fault, so 10 months 16 days after the last repair. So the…
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Company Pricing/Discounting Behaviour
I would be interested in this forums take on the behaviour of a company that confirmed verbally over the phone that a particular promotion/sale would be available until the stock ran out but then pulled the offer suddenly. When contacting the company they said they had to end the promotion due to rising costs.…
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Small plumbing job dispute
How long should it take a competent plumber to change the cold water inlet valve for a washing machine, cap off the hot water valve, put the old machine outside and connect up a replacement machine? I'm in dispute with a company that sent a very inexperienced young plumber to carry out 2 simple jobs for me and a 3rd…
