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Agoda and Paypal refusing to refund a "Risk Free" fully refundable booking!!
I'm at my wits end and writing to request help or advice with the above. The long and the short of this is that I made fully refundable booking through the Agoda website and paid via Pay Pal with paypal credit. (pay within 3 months with no interest) When I contacted Agoda to cancel they refused saying that the booking was…
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Moved: Stanmer park Parking ticket.
This discussion has been moved.
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Refund denied
I brought an annual delivery pass from a well known supermarket, however after receiving only 4 deliveries they have now stopped delivering to my area. I have phoned customer services 3 times. The first person hadn’t a clue what I was talking about, the second said my details would be passed to the IT dept for them to fix…
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Asda price matching - when not all items available
I ordered 10 litres/cartons of UHT milk for delivery. the items i ordered were unavailable so asda substituted 7 of them with a more expensive brand (so 7 litres in total in 7 cartons)and didn't deliver 3. they then 'price matched' the 7 they delivered against the 10 I ordered, meaning the individual units were a little…
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Currys care plan
I have a bosh built in oven that we paid £929 for two years ago. Since October I have had the Enginner out to try and fix issues three times. On the last call out the Enginner said that as he has changed three different circuits that he would advise the oven to be written off. I have heard back from the care plan team with…
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Car Hire Excess Paid - now they want more
Hi I was involved in a car accident in 2020 using a hire car. The accident was not my fault and I suffered significant injury requiring surgery. I paid the car hire company the excess for the damage soon after the accident. And I've been perusing a personal injury claim because of the injuries sustained. The opponents…
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Virgin Broadband lack of respect.
Having watched Martin on TV last year I applied for Virgin broadband deal @effective £19 p.m.Since then I have been given various installation dates over 3 months.There exists a Virgin cable not 20 feet from my window but they kept saying external work has to be carried out.This happened everytime within three days of the…
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Wren kitchen issues
I'm hoping you will be able to help! We bought a kitchen from Wren in Dec 2021 to be fitted middle of Feb 2022. We got a quote from their installer in 2021 which we agreed with as it was under 3000 pounds. The contract says we can cancel up to 28 days before the original fitting date At the end of Jan 2022 , less than 28…
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Charged Twice for 1 Item
I went into The Range yesterday and bought 4 items. Just today I noticed I have been charged for 5 items. I was charged twice for one item. It was £6.99. I phoned them and they told me to go back and they will check the CCTV to make sure I'm telling the truth. The thing is, I don't drive, I walked to the shop which took me…
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Plusnet
I have Plusnet broadband and received an email saying if I joined their mobile I could get 7gb and a 20.00 reward card. I phoned them today and was told they don't do reward cards, I also only have 6gb. I don't know what to do now and would like to go back to Sky who I never had any trouble with, is there anyone who can…
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Hermes Claim
Hello - I sent a parcel via Hermes next day delivery service & paid for additional insurance up to £50. That parcel was collected from the parcel shop but has not yet been delivered - 6 weeks later. The hermes online chat bot support thing automatically informs me that they are still attempting to deliver the parcel, and…
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Gaming laptop broken - less than 3 years old
So back in Nov/Dec last year, my gaming laptop fried itself and one of the chips inside has burnt through the motherboard and cannot be repaired - sent off to a computer specialist who's written a report and included pics. I've been in contact with Lenovo who appear not to be helpful at all and have only offered to look at…
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Moved: Parking Ticket in Supermarket Car Park
This discussion has been moved.
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Gatwick Airport South Terminal Drive Through Charge
I went for a Covid test at Gatwick South and took the wrong turn through the tunnel, I have moved and sold the car. I recently picked up mail from my previous address, I emailed to appeal as South Terminal was closed at the time. The below is the reply I received, does anyone know how I should reply to the below email? BW…
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multiple store gift card refunded as single store gift card
We bought a standard fridge freezer from Currys and paid for some of it with a gift card that could be used in multiple stores. Currys came to delivered and the delivery crew decided they would not deliver (2nd floor purpose built flat) as health and safety issue. They showed us the applaince on their lorry, it was no…
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Issue with Builders
We had a new roof fitted just over a year ago, the builder gave a 25-year guarantee with the roof which we have had multiple issues with. Some tiles came off the roof which they did after a few days come out and repair, the same tiles have recently come off again, the timeline was: Reported on Saturday, Agreed to come out…
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Very large water bill due to a leak
Hi, we have had our water bill in and see that we owe nearly £4000 for the last 6 months, they say we may have a leak, the drive is being dug up as I write this. My question is do Affinity water have a duty of care to inform us if we suddenly appear to be using so much water after the first month or two of higher readings…
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Moving house - but possibly locked into a Virgin Media Contract?????
Our contract with Virgin Media runs out mid-March. We will then have a price hike of £50 per month extra if we don't negotiate our contract. However, we have our house on the market and are looking to move to another area. If the new house we buy does not have Virgin Media, and therefore we cannot transfer our package, are…
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Hotels.com sold me a property that was 3.5 hours from where it said
In November 2021, I booked a cottage through hotels.com for 3 nights. I found it using their map search tool and it was in the area I was looking to stay in Surrey, it was £255.When travelling to the property the owners had texted me to say last check in was 7pm and I said we were the next town away. They became suspicious…
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Facebook scam...
hello, Iam not proud to say this but was scammed on Facebook. However, the most annoying thing is that Facebook are not interested, and say the person has NOT broken their "community" rules. Speaking to others, it seems at least one other person has been defrauded and another reported that the same fraudster tried it on…
