Moving house - but possibly locked into a Virgin Media Contract?????

[Deleted User]

Our contract with Virgin Media runs out mid-March. We will then have a price hike of £50 per month extra if we don't negotiate our contract. However, we have our house on the market and are looking to move to another area. If the new house we buy does not have Virgin Media, and therefore we cannot transfer our package, are we still locked into our contract? Sorry if this is the wrong forum area but I wasn't sure where to ask.

Sandtree

Speak to them to see what their current approach is but certainly when this happened to me (rental instead but landlord sold the property)  they waived any early cancellation charges when their system confirmed our new address wasnt in their area... I did call up asking to move  the service to the new address rather than cancel though (but already knew the answer would be can't)

born_again

Best bet would be to cancel at end of term & look at using mobile internet if you have not moved at that point. 

macman

Yes, you are. The contract is on the current property, not on any other that you might move to. So ETC's will be made if you cancel in term.
Your contract does not 'run out', it merely ends it's minimum terms and the higher tariff applies. So, let it default to the higher rate, unless you anticipate a long wait until you move.

cx6

Don't rely on goodwill to enable you to cancel any new fixed term contract you take out.

mattyprice4004

Yes, as above - you choosing to move to an area that doesn’t have Virgin doesn’t get you out of contract. 

If you take out a new deal, you’ll have to pay any early termination fees if they can’t supply the new address. 

isplumm

I read an article recently where Virgin stated that if you were moving to somewhere there was no Virgin availability, then you could cancel for free - see https://www.thisismoney.co.uk/money/bills/article-10516223/Victory-Virgin-Media-ditches-unfair-exit-fees-movers.html

Mark

wesleyad

Most providers will let you move for free if they cannot provide the service at new location (Had this before with virgin and recently with talktalk). Doubt anything is written in stone though so I wouldn't be chancing it to save a few quid

Andy_L

Plugging a random Shetland Islands postcode into their website comes back with

"What to do when Virgin Media is not available at your new address

If your new address isn’t serviceable, you’ll need to cancel your Virgin Media service. Unfortunately, if you’re still in your minimum term, that means you might need to pay some additional charges to end your contract early.

Learn more about leaving Virgin Media when you move below."

"

Will I be charged a cancellation fee if I don’t take my Virgin Media services with me?

If you're moving to an address outside of our network area or decide to cancel your Virgin Media service while still in your minimum period, you may have to pay a cancellation fee.

The cancellation fee is calculated based on how long you have left for the minimum period. This is minus any costs we save, including the cost of no longer providing you with our services.

Find out more about our cancellation fees, including guidance to help you estimate your likely fee."

giraffe69

I thought Virgin had moved to end these fees very recently. See https://www.yourmoney.com/household-bills/virgin-media-ends-unfair-fees-for-home-movers/