Virgin Broadband lack of respect.

akd1234

Having watched Martin on TV last year I applied for Virgin broadband deal @effective £19 p.m.Since then I have been given various installation dates over 3 months.There exists a Virgin cable not 20 feet from my window but they kept saying external work has to be carried out.This happened everytime within three days of the due installation date.I had come to the end of my contract with Plusnet and had to extend costing £40 pm due to having now to pay line rental.I feel that Virgin have abused me and cost me time stress and money.I am disabled and if I could have one of them arrested I would.

mattyprice4004

Arrested?! 

They’ve given poor service I agree, but I think you’re being a touch dramatic. 

I would write them an email complaint setting out your story and ask them to compensate for the extra line rental, but you’re not going to get the police rocking to Virgin’s HQ arresting half the staff. 

akd1234

How do I go about getting compensation

shiraz99

akd1234 said:

How do I go about getting compensation

He told you. Write a formal letter/email of complaint.

What is the issue here, are the Virgin installers not carrying out the work or are you refusing to allow them to the "external" work that's required?

user1977

Is your disability relevant?

Thrugelmir

Have you determined what the technical issues are? 

m-holland

If they are saying external work needs to be carried out there must be an issue on their network (i would assume between your nearest cabinet and your house)

Depending on the issue they may have to arrange to dig up sections of road or pavement. Arranging all this can take time

akd1234

Disability is relevent as far as stress is caused and it is their issue as I in no way have been obstructive.

user1977

akd1234 said:

Disability is relevent as far as stress is caused and it is their issue as I in no way have been obstructive.

If you're making a claim about disability discrimination, you'd need to explain further what the relevance is and what reasonable adjustments you think they've failed to make. You don't generally have a claim for "stress" just because something is taking longer than you'd like.

Aylesbury_Duck

I'd go elsewhere for your broadband.  Why would you want to have a contract with a company that you think have abused and disrespected you?

Thrugelmir

akd1234 said:

Disability is relevent as far as stress is caused and it is their issue as I in no way have been obstructive.

Nor have they. Blame Martin for overloading them with new business.