Vacuum sucked up my carpet!

Antj87

Purchased a carpet on 31st August  fitted a few days later. 


When I was using the vaccum on it yesterday it pulled up some threads! 

The carpet is a shell style carpet (tight loops) 

Called the carpet supplier who said its tha vacuum cleaners fault and they or the manufacturer are not liable. 

What's your thoughts or experience

Antj87

Pictur attached 

cx6

Tight looped carpets should only be vacuumed using a hose attached sucky thing and never using the beaters. 

https://www.thespruce.com/right-way-to-vacuum-your-carpet-2908791

Aylesbury_Duck

Antj87 said:

Purchased a carpet on 31st August  fitted a few days later. 


When I was using the vaccum on it yesterday it pulled up some threads! 

The carpet is a shell style carpet (tight loops) 

Called the carpet supplier who said its tha vacuum cleaners fault and they or the manufacturer are not liable. 

What's your thoughts or experience

I can't see that it's the carpet that's to blame.  Is this the first time you've used that vacuum cleaner on it?

Alderbank

Aylesbury_Duck said:

Antj87 said:

Purchased a carpet on 31st August  fitted a few days later. 


When I was using the vaccum on it yesterday it pulled up some threads! 

The carpet is a shell style carpet (tight loops) 

Called the carpet supplier who said its tha vacuum cleaners fault and they or the manufacturer are not liable. 

What's your thoughts or experience

I can't see that it's the carpet that's to blame. 

I agree. The reference cx6 quoted seems to describe what has happened quite well

Looped styles of carpet such as Berber should not be vacuumed with a beater brush, as it could loosen the fibers and cause the loops to have a “fuzzy” appearance. Also, if there is a small strand of fiber that has pulled loose from the loops, it could become wrapped around the beater bar and pulled with such force that it is pulled out of several rows, creating a run in the carpet.

mikb

I do recall seeing a caution about this in the instruction manual (that no-one reads) for one of my vacuum cleaners -- disable the brush roller for hard surfaces or loop-style carpets -- it's only really useful for thrashing a short/long pile carpet.

It doesn't say what to do about tassels on the edge of a short-pile rug. Hint: Give them a wide berth too.

What does your instruction manual say (for the vac, and any care instructions for the carpet) ?

mattyprice4004

It’s not the supplier it vacuum cleaners fault - it’s user error I’m afraid as explained above. 

Might be worth seeing if they’ll discount a new carpet for you as goodwill? 

comeandgo

Would your contents insurance cover accidental damage?

deannagone

I'm afraid its happened to me.  You are not likely to be successful in a claim against the vacuum cleaner manufacturer.  Cover the small frayed area with a rug, and consider whether you will ever buy a looped carpet again (I haven't).  They always seem to be prone to fraying (not just due to the vacuum, any edge can fray/run too easily also).  Its one of those things you learn from experience.