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Faulty Washing Machine That is 19 Months Old...Who Should Pay To Repair or Replace?
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milgo
Posts: 298 Forumite


I purchased a new Hotpoint washing machine 7/9/2020 from an online retailer. 8 months & 21 days later (31/3/2021) the main control board failed and this was replaced by Hotpoint. The machine is now (16/2/2022) throwing up the same error code as in the previous fault, so 10 months 16 days after the last repair. So the machine age from new is 19 months.
I have just been on the phone to Hotpoint who are expecting me to either (a) pay £125 for a one off fixed price repair or (b) take out a 12 month £15 service plan that will cover this repair and any other faults in the next 12 months.
Personally I don't think that I should be paying anything to have a machine that is capable of doing the job that it was purchased to do after only 19 months. I'm happy to be convinced otherwise if you think that my expectations are to too great.
Which brings me to the main question...who should I be pursuing to get the machine repaired or replaced and what is the likelihood of this course of action being successful?
Thanks
I have just been on the phone to Hotpoint who are expecting me to either (a) pay £125 for a one off fixed price repair or (b) take out a 12 month £15 service plan that will cover this repair and any other faults in the next 12 months.
Personally I don't think that I should be paying anything to have a machine that is capable of doing the job that it was purchased to do after only 19 months. I'm happy to be convinced otherwise if you think that my expectations are to too great.
Which brings me to the main question...who should I be pursuing to get the machine repaired or replaced and what is the likelihood of this course of action being successful?
Thanks
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Comments
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milgo said:I purchased a new Hotpoint washing machine 7/9/2020 from an online retailer. 8 months & 21 days later (31/3/2021) the main control board failed and this was replaced by Hotpoint. The machine is now (16/2/2022) throwing up the same error code as in the previous fault, so 10 months 16 days after the last repair. So the machine age from new is 19 months.
I have just been on the phone to Hotpoint who are expecting me to either (a) pay £125 for a one off fixed price repair or (b) take out a 12 month £15 service plan that will cover this repair and any other faults in the next 12 months.
Personally I don't think that I should be paying anything to have a machine that is capable of doing the job that it was purchased to do after only 19 months. I'm happy to be convinced otherwise if you think that my expectations are to too great.
Which brings me to the main question...who should I be pursuing to get the machine repaired or replaced and what is the likelihood of this course of action being successful?
Thanks
Did you go through the retailer when the problem first arose, and did they then refer you to Hotpoint? What you've probably done is go through the warranty route, which is separate to consumer rights.1 -
Your statutory consumer rights are with the retailer, so you will need to approach them for a remedy. Bear in mind that under the Consumer Rights Act 2015 after 6 months the seller can insist the buyer to prove that any fault was inherent to manufacture rather than simply down to wear & tear, user damage or misuse etc.1
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If you went through the retailer to Hotpoint for the original fault then you'd be in your rights to reject the goods for a refund however its still up to you to prove the fault and they could reduce your refund to reflect the use.... not all retailers do either of these things but its their right to if they want.1
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Yes I went to the retailer with the 1st fault and they directed me to the manufacturer for a warranty repair.0
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shiraz99 said:Your statutory consumer rights are with the retailer, so you will need to approach them for a remedy. Bear in mind that under the Consumer Rights Act 2015 after 6 months the seller can insist the buyer to prove that any fault was inherent to manufacture rather than simply down to wear & tear, user damage or misuse etc.0
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milgo said:Yes I went to the retailer with the 1st fault and they directed me to the manufacturer for a warranty repair.
Who was the seller?0 -
shiraz99 said:milgo said:Yes I went to the retailer with the 1st fault and they directed me to the manufacturer for a warranty repair.
Who was the seller?0 -
milgo said:shiraz99 said:milgo said:Yes I went to the retailer with the 1st fault and they directed me to the manufacturer for a warranty repair.
Who was the seller?
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milgo said:shiraz99 said:milgo said:Yes I went to the retailer with the 1st fault and they directed me to the manufacturer for a warranty repair.
Who was the seller?0
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