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When a company cancels a service you pay for and will not give your deposit back
I booked a band in 2020, for this year through an agency for a chas n dave tribute act. I then decided to postpone the party until 2022. The girl wrote back to me and said the band had recently had ill health and have decided not to play the rest of this year and 2022. I contacted them to say the £159 despoit hadn't…
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Elite Singles - Do not be tempted!
Beware! Elite use an autorenewal. They will not remind you when this is coming up and will simply charge you for the full £192.00! Trying to navigate the site to cancel your subscription or stop the autorenewal will send you round and round in circles and when you finally lose patience and find the customer care contact…
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Where do I stand with damaged item
I'm having my bathroom renovated and due to ongoing disruptions (covid/hvg drivers etc) I decided to get all my items delivered well ahead of my builders starting. I received my items 23/08 and checked everything over with the exception of the huge 1200 x 900 glass shower panel because it was 1) so securely packaged I…
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Warranty for 18 month old laptop, must they repair?
Laptop broke after 18 months, both seller and manufacturer Acer say it only has 12 month warranty. However, I seem to remember, under the Sale of Goods act 1979, that I can insist on this being repaired after 1 years, if I have a letter form an IT person to say that this has constantly or always had this fault. Can anyone…
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Issue with Middletons
My father was mis sold a scooter by Middletons. They say that because he is outside of the cooling off period they can’t do anything and we need to go through the furniture ombudsman. Just wondering whether anyone has any experience with this? Thanks
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Ebay purchase not fit for purpose.
I purchased 100 new banqueting chairs from an ebay business seller in April 2021 paying through paypal. The chairs weren't used until 17th May due to covid regs for meeting indoors. After 2 weeks of use a couple of the chairs had screws protruding through the seat pads. I contacted the seller through ebay straight away and…
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24/7 home rescue
Why did I go with this company again and let them scam me out of my money with their mis selling, I have never known a company like them, they do everything to get out of paying a claim, after paying my £95 excess they send an engineer out to say that my boiler is unrepairable because it is 10 years old, when in fact it is…
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Jeweller changed design without my permission, now refusing refund
Hi all, I'm having an issue with an independent jewellery designer. I bought a bracelet from her website on the 21st Aug (paid via Amex). I liked it a lot, but the setting kept flipping over to show the ugly underside, rather than the small diamond. I contacted the designer to see if she could recommend a way to secure it…
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FedEx - tax
Hi. Pls help. I bought a pan from Europe in December 2020 & was told it would be delivered before Christmas…. Therefore no import tax. It wasn’t sent until feb & so fedex say I must pay the tax. I have repeatedly contested this. It’s now been sent to an ControlAccount. On the phone a customer services agent thought that…
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Section 75 - Credit card refund
If a section 75 claim needs to be made on a deposit made for a bathroom refurb, would I get a full refund if some items on the invoice are less than £100 and other items are more than £100, or would I only get a refund on the items where the cost is more than £100. If the latter what happens if the sum of the items costing…
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Timeshare exit scams?
Has anybody dealt with a company called Arbitration Consultants from Tenerife? We have a timeshare that we now want to sell and we received a random call (cold call) from this company saying that they can get us out of our contract and reclaim the money was paid for the timeshare, all the maintenance we have paid since…
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Cafe Nero subscription
I logged onto my Lloyds app this morning and it flagged a new section which was subscriptions. I didn't think I had any but clicked on it anyway. To my annoyance I had a cafe nero one. I have never to my knowledge signed up for one and not have I used it. I have blocked the subscription. I did have a cafe nero app but have…
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Bathroom builder issues
We are in the process of having bathroom refitted - everything ripped out, stuff moved around and all new tiles and fittings etc.The builder gave us a quote - that’s what it says on it - but in his email he called it an estimate.He has gone way over this original quote with “unforeseen” costs. Some of these we feel should…
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Electrical equipment repair diagnosis results in 'partial repair' quotation
I recently sent off a piece of hi-fi equipment to a repair company who offer a no fix, no fee policy with a free estimate. Upon initial contact I was told it was too complex to offer a free estimate and I should send the device in. Ok, fair enough. Upon receiving it they said it would require diagnosis at the cost of…
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Ongoing Amazon Headache!
I ordered 2 tins of paint from Amazon a while back, the items both arrived damaged, one of them was very bad it was a box full of paint and it had paint leaking through the box onto my porch floor. I contacted Amazon and they told me to send back the one but to dispose of the very bad one which i did. A month later they…
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Call Out Charge?
I had my satellite dish replaced recently and i did not pay a call out charge because i had the job done on the spot. Although not too serious i notice about four channels are not receiving a signal, I am worried because I'm not sure if the company can charge me a call out charge for dealing with an issue like this. This…
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Amazon: carrier issues
Made an Amazon purchase Monday night (prime next day del). Tues saw update to my phone advising order was 8 stops away etc. This then changed to delivered, handed to resident, no del was made nor attempted.Went to Amazon site and could only engage with a bot, using pre offered responses, none of which applied to my…
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Anyvan Removals Uk
Anyvan Removals advertises on a very fancy site about their removals services but dont be fooled by that as its one man and a van...usually a van that is too small to do the job and as in my case they didnt like to park outside my block of flats so they left without doing my removals and will not refund me the almost £300…
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Almost half of MoneySavers prefer to contact customer services via phone, finds new MSE poll
Almost half (47%) of MoneySavers prefer to contact customer services via phone, a new MoneySavingExpert.com poll has found. However, this varies greatly by age, with most younger respondents (aged 49 and under) preferring to use Live Chat services over phone... Read the full story here: Almost half of MoneySavers prefer to…
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AVRO energy going bust and my credit
Here’s the issue, I’ve used AVRO for several years, less than 2 months ago signed for another year’s fixed term deal. I’ve accumulated a summer account credit with AVRO but I don’t know the amount as their website has stopped working. I was planning on getting this back from the new supplier when they take over the account…
